{"id":23702,"date":"2026-09-28T09:10:11","date_gmt":"2026-09-28T09:10:11","guid":{"rendered":"https:\/\/www.examlabs.com\/certification\/?p=23702"},"modified":"2026-09-28T09:10:11","modified_gmt":"2026-09-28T09:10:11","slug":"servicenow-cis-ham-practice-test-questions-and-exam-dumps-part9-q161-180","status":"publish","type":"post","link":"https:\/\/www.examlabs.com\/certification\/servicenow-cis-ham-practice-test-questions-and-exam-dumps-part9-q161-180\/","title":{"rendered":"ServiceNow CIS-HAM Practice Test Questions and Exam Dumps Part9 Q161-180"},"content":{"rendered":"

View Full <\/b>ServiceNow CIS-HAM Exam Dumps<\/b><\/a> and Practice Test Dumps.<\/b><\/p>\n


\n<\/b>Q161. What can asset certification help verify?<\/b><\/p>\n

    \n
  1. <\/b> Email delivery<\/span><\/li>\n
  2. <\/b> Password history<\/span><\/li>\n
  3. <\/b> Asset ownership and location accuracy<\/span><\/li>\n
  4. <\/b> Incident severity<\/span><\/li>\n<\/ol>\n

    Correct Answer: 3. Asset ownership and location accuracy<\/b><\/p>\n

    Explanation<\/b><\/p>\n

    Asset certification helps verify that important asset information remains accurate and current. Responsible users or managers may confirm details such as who has the asset, where it is located, and whether the recorded information still reflects reality. Certification can reveal equipment that is missing, incorrectly assigned, or no longer required. Regular validation improves data quality and supports audits, reclamation, and lifecycle decisions. It also creates accountability for asset information. Asset certification is not designed to check email delivery, password history, or incident severity. Its primary purpose is improving confidence in hardware ownership, assignment, and location records.<\/span><\/p>\n

    Q162. What should be reviewed before issuing a loaner laptop?<\/b><\/p>\n

      \n
    1. <\/b> Asset condition and availability<\/span><\/li>\n
    2. <\/b> Knowledge category<\/span><\/li>\n
    3. <\/b> Email template<\/span><\/li>\n
    4. <\/b> Incident priority<\/span><\/li>\n<\/ol>\n

      Correct Answer: 1. Asset condition and availability<\/b><\/p>\n

      Explanation<\/b><\/p>\n

      Before issuing a loaner laptop, personnel should confirm that the device is available and suitable for temporary use. The hardware may need inspection, configuration, cleaning, or other preparation before assignment. The expected return date and borrower information should also be recorded accurately. This helps prevent equipment from being issued when it is already reserved, damaged, or unavailable. Proper loaner controls improve accountability and make it easier to recover the device when the temporary need ends. Knowledge categories, email templates, and incident priorities do not determine whether a loaner asset is ready for deployment.<\/span><\/p>\n

      Q163. What can asset state and substate information provide?<\/b><\/p>\n

        \n
      1. <\/b> User authentication settings<\/span><\/li>\n
      2. <\/b> Knowledge permissions<\/span><\/li>\n
      3. <\/b> Email routing details<\/span><\/li>\n
      4. <\/b> More precise lifecycle status<\/span><\/li>\n<\/ol>\n

        Correct Answer: 4. More precise lifecycle status<\/b><\/p>\n

        Explanation<\/b><\/p>\n

        Asset state and substate information provide a more detailed view of where hardware currently exists in its lifecycle. The state may identify a broad condition such as in stock, in use, retired, or missing, while a substate can provide additional context. Accurate status information supports fulfillment, audits, reporting, repair, refresh, and disposal activities. It also helps prevent hardware from appearing available when it is actually unavailable or undergoing another process. State and substate information are not used for authentication or email routing. Their purpose is to provide precise operational visibility into hardware lifecycle condition.<\/span><\/p>\n

        Q164. What should be done when received hardware is damaged?<\/b><\/p>\n

          \n
        1. <\/b> Assign it immediately<\/span><\/li>\n
        2. <\/b> Record the condition and follow return procedures<\/span><\/li>\n
        3. <\/b> Delete the purchase order<\/span><\/li>\n
        4. <\/b> Mark it as deployed<\/span><\/li>\n<\/ol>\n

          Correct Answer: 2. Record the condition and follow return procedures<\/b><\/p>\n

          Explanation<\/b><\/p>\n

          When newly received hardware is damaged, the condition should be documented before the asset is placed into normal inventory or assigned to a user. The organization may need to contact the vendor and use an appropriate return or replacement process. Accurate receiving records help establish that the problem existed when the equipment arrived. Damaged hardware should not be treated as ready for deployment. The purchase order should remain available because it provides important procurement information. Recording the issue and following vendor return procedures protects inventory accuracy and supports financial and contractual accountability.<\/span><\/p>\n

          Q165. What is a benefit of linking hardware to a department?<\/b><\/p>\n

            \n
          1. <\/b> Improve organizational accountability<\/span><\/li>\n
          2. <\/b> Increase duplicate records<\/span><\/li>\n
          3. <\/b> Remove location tracking<\/span><\/li>\n
          4. <\/b> Disable audits<\/span><\/li>\n<\/ol>\n

            Correct Answer: 1. Improve organizational accountability<\/b><\/p>\n

            Explanation<\/b><\/p>\n

            Linking hardware to a department can help organizations understand which business area is responsible for the equipment and associated costs. Department information can support reporting, budgeting, ownership, refresh planning, and recovery activities. It may also help asset managers analyze hardware distribution across business units and identify where equipment is concentrated. This relationship complements other fields such as assigned user and location. Department tracking does not create duplicate records or eliminate the need for audits. Its primary value is improving visibility and accountability for hardware ownership and use across the organization.<\/span><\/p>\n

            Q166. What should be investigated when an asset appears in two inventories?<\/b><\/p>\n

              \n
            1. <\/b> Email settings<\/span><\/li>\n
            2. <\/b> Knowledge ownership<\/span><\/li>\n
            3. <\/b> Possible duplicate or location error<\/span><\/li>\n
            4. <\/b> Password age<\/span><\/li>\n<\/ol>\n

              Correct Answer: 3. Possible duplicate or location error<\/b><\/p>\n

              Explanation<\/b><\/p>\n

              An asset appearing in two inventories may indicate a duplicate record, an incomplete transfer, or incorrect location information. Asset managers should compare identifiers such as asset tag, serial number, model, and current location to determine what happened. Correcting the issue is important because duplicate or conflicting inventory data can affect fulfillment, financial reporting, audits, and procurement. Historical information should be preserved while inaccurate records are corrected according to organizational procedures. Email settings and password age do not explain asset duplication. Reconciliation helps restore confidence that each physical device is represented accurately and only once.<\/span><\/p>\n

              Q167. What can a replacement asset process support?<\/b><\/p>\n

                \n
              1. <\/b> Knowledge publishing<\/span><\/li>\n
              2. <\/b> Swapping failed hardware for another device<\/span><\/li>\n
              3. <\/b> Password policy changes<\/span><\/li>\n
              4. <\/b> Email routing<\/span><\/li>\n<\/ol>\n

                Correct Answer: 2. Swapping failed hardware for another device<\/b><\/p>\n

                Explanation<\/b><\/p>\n

                A replacement asset process supports situations where an existing device must be exchanged for another because of failure, refresh, damage, or another operational reason. The process helps ensure that the replacement hardware is assigned correctly and that the original asset moves to an appropriate state such as repair, return, or retirement. Accurate record updates prevent both devices from remaining assigned to the same user incorrectly. The process also supports asset history and accountability. Replacement handling is not intended to manage passwords, email routing, or knowledge publishing. Its focus is controlled hardware substitution.<\/span><\/p>\n

                Q168. What is the purpose of asset receiving reconciliation?<\/b><\/p>\n

                  \n
                1. <\/b> Change user roles<\/span><\/li>\n
                2. <\/b> Close incidents<\/span><\/li>\n
                3. <\/b> Publish knowledge<\/span><\/li>\n
                4. <\/b> Compare delivered hardware with expected orders<\/span><\/li>\n<\/ol>\n

                  Correct Answer: 4. Compare delivered hardware with expected orders<\/b><\/p>\n

                  Explanation<\/b><\/p>\n

                  Receiving reconciliation compares the hardware that physically arrived with the items the organization expected based on purchase or shipment information. It can identify missing units, incorrect models, damaged equipment, or unexpected deliveries. Reconciling these differences before finalizing receiving helps maintain accurate inventory and financial records. It also gives procurement teams evidence when vendor follow up is required. User roles, incidents, and knowledge records are unrelated to this process. Receiving reconciliation is an important control that connects procurement information with actual hardware delivered to a stockroom or other destination.<\/span><\/p>\n

                  Q169. What can a consumable stock level help determine?<\/b><\/p>\n

                    \n
                  1. <\/b> Incident priority<\/span><\/li>\n
                  2. <\/b> When more quantity should be ordered<\/span><\/li>\n
                  3. <\/b> User password length<\/span><\/li>\n
                  4. <\/b> Email retention<\/span><\/li>\n<\/ol>\n

                    Correct Answer: 2. When more quantity should be ordered<\/b><\/p>\n

                    Explanation<\/b><\/p>\n

                    Consumables are commonly managed by quantity rather than as individually tracked assets. Monitoring stock levels helps organizations determine when additional units should be purchased or transferred. This is useful for items that are used regularly and need to remain available for fulfillment. Minimum or target quantities can support replenishment decisions and help prevent shortages. Because consumables are not normally tracked as individual hardware records, quantity accuracy is especially important. Incident priority, password length, and email retention do not affect consumable stock management. The objective is maintaining sufficient inventory while avoiding unnecessary overstocking.<\/span><\/p>\n

                    Q170. What should be reviewed before extending a hardware lease?<\/b><\/p>\n

                      \n
                    1. <\/b> Knowledge permissions<\/span><\/li>\n
                    2. <\/b> Incident category<\/span><\/li>\n
                    3. <\/b> Email routing<\/span><\/li>\n
                    4. <\/b> Cost and remaining hardware value<\/span><\/li>\n<\/ol>\n

                      Correct Answer: 4. Cost and remaining hardware value<\/b><\/p>\n

                      Explanation<\/b><\/p>\n

                      Before extending a hardware lease, asset managers should review the financial cost of continuing the lease and compare it with the remaining useful value of the equipment. Device age, condition, support status, replacement options, and business need may also influence the decision. Extending an old lease can become less economical than replacing the hardware. Contract terms should also be reviewed to understand available options and obligations. Knowledge permissions and incident categories do not affect lease decisions. A structured review helps the organization choose between extension, return, purchase, or replacement based on business and financial value.<\/span><\/p>\n

                      Q171. What can accurate assigned user information improve?<\/b><\/p>\n

                        \n
                      1. <\/b> Asset recovery during offboarding<\/span><\/li>\n
                      2. <\/b> Email server capacity<\/span><\/li>\n
                      3. <\/b> Knowledge publishing<\/span><\/li>\n
                      4. <\/b> Incident categorization<\/span><\/li>\n<\/ol>\n

                        Correct Answer: 1. Asset recovery during offboarding<\/b><\/p>\n

                        Explanation<\/b><\/p>\n

                        Accurate assigned user information makes it easier to identify hardware that must be recovered when an employee leaves or changes roles. Asset teams can quickly determine which laptops, monitors, phones, or other devices are associated with the user. This reduces equipment loss and improves reuse by returning recoverable hardware to inventory. Accurate assignments also support audits, support activities, and accountability throughout the asset lifecycle. Email server capacity and knowledge publishing are unrelated to assignment accuracy. Reliable user associations are therefore an important control for hardware recovery and employee offboarding processes.<\/span><\/p>\n

                        Q172. What should be done when model information conflicts with the physical device?<\/b><\/p>\n

                          \n
                        1. <\/b> Ignore the difference<\/span><\/li>\n
                        2. <\/b> Delete the asset<\/span><\/li>\n
                        3. <\/b> Correct the asset or model association<\/span><\/li>\n
                        4. <\/b> Remove its serial number<\/span><\/li>\n<\/ol>\n

                          Correct Answer: 3. Correct the asset or model association<\/b><\/p>\n

                          Explanation<\/b><\/p>\n

                          When the physical device does not match the model recorded on the asset, the discrepancy should be investigated and corrected. Asset managers can use manufacturer information, model numbers, serial numbers, procurement records, or other reliable evidence to identify the correct product. An incorrect model association can affect normalization, refresh planning, warranty analysis, and reporting. The asset itself should not be deleted simply because the model information is wrong. Correcting the association improves data quality and helps ensure that model based lifecycle decisions are applied to the correct hardware.<\/span><\/p>\n

                          Q173. What should be confirmed before closing a repair activity?<\/b><\/p>\n

                            \n
                          1. <\/b> Email delivery<\/span><\/li>\n
                          2. <\/b> Password policy<\/span><\/li>\n
                          3. <\/b> Incident ownership<\/span><\/li>\n
                          4. <\/b> Hardware has been returned to an appropriate condition<\/span><\/li>\n<\/ol>\n

                            Correct Answer: 4. Hardware has been returned to an appropriate condition<\/b><\/p>\n

                            Explanation<\/b><\/p>\n

                            Before closing a hardware repair activity, personnel should confirm that the required work has been completed and that the device is in an appropriate condition for its next lifecycle step. It may return to the original user, become available stock, or require another action depending on the outcome. Repair information should remain documented for future lifecycle decisions. Closing a repair before verifying the hardware can create inaccurate availability information and user issues. Email delivery, password policy, and incident ownership do not determine whether the repair itself is complete.<\/span><\/p>\n

                            Q174. What can a standard hardware catalog improve?<\/b><\/p>\n

                              \n
                            1. <\/b> Consistency of approved device requests<\/span><\/li>\n
                            2. <\/b> Duplicate model creation<\/span><\/li>\n
                            3. <\/b> Password complexity<\/span><\/li>\n
                            4. <\/b> Incident backlog<\/span><\/li>\n<\/ol>\n

                              Correct Answer: 1. Consistency of approved device requests<\/b><\/p>\n

                              Explanation<\/b><\/p>\n

                              A standard hardware catalog helps users request devices that the organization has already approved and supports. Limiting requests to appropriate models can simplify procurement, stock management, support, accessories, and refresh planning. It also reduces the chance that users request unsupported or unnecessary hardware variations. Standard catalog offerings can align with model standards and available inventory to improve fulfillment. The catalog is not intended to increase duplicate models or manage passwords. Its benefit is creating a more controlled and consistent hardware request experience while supporting efficient asset lifecycle management.<\/span><\/p>\n

                              Q175. What should be reviewed when a disposal order includes missing assets?<\/b><\/p>\n

                                \n
                              1. <\/b> Email settings<\/span><\/li>\n
                              2. <\/b> Investigate the missing hardware<\/span><\/li>\n
                              3. <\/b> Password age<\/span><\/li>\n
                              4. <\/b> Knowledge owner<\/span><\/li>\n<\/ol>\n

                                Correct Answer: 2. Investigate the missing hardware<\/b><\/p>\n

                                Explanation<\/b><\/p>\n

                                If hardware listed on a disposal order cannot be located, the organization should investigate before completing the disposal process. The asset may have been transferred, assigned, lost, or incorrectly recorded. Asset tags, serial numbers, location history, and assignment information can help determine what happened. Closing the disposal order without resolving the discrepancy could create inaccurate lifecycle records and weaken auditability. Email settings and password age do not explain why hardware is missing. Investigation helps ensure that only assets physically accounted for are confirmed as disposed and that missing items receive appropriate follow up.<\/span><\/p>\n

                                Q176. What can a stockroom capacity review help prevent?<\/b><\/p>\n

                                  \n
                                1. <\/b> Knowledge creation<\/span><\/li>\n
                                2. <\/b> Password expiration<\/span><\/li>\n
                                3. <\/b> Excessive inventory at one location<\/span><\/li>\n
                                4. <\/b> Incident assignment<\/span><\/li>\n<\/ol>\n

                                  Correct Answer: 3. Excessive inventory at one location<\/b><\/p>\n

                                  Explanation<\/b><\/p>\n

                                  A stockroom capacity review helps determine whether a location holds more equipment than it can efficiently store or reasonably use. Overstocking can tie up financial resources, increase handling effort, and allow hardware to age before deployment. Asset managers can transfer excess equipment to other stockrooms or reduce future purchasing when necessary. Capacity should be considered together with expected demand and available storage. Knowledge creation and password expiration are unrelated to inventory capacity. Reviewing stockroom needs helps maintain a balanced distribution of hardware and supports more efficient asset utilization across locations.<\/span><\/p>\n

                                  Q177. What should be verified when hardware is returned from a remote worker?<\/b><\/p>\n

                                    \n
                                  1. <\/b> Condition and receipt of the device<\/span><\/li>\n
                                  2. <\/b> Email signature<\/span><\/li>\n
                                  3. <\/b> Incident severity<\/span><\/li>\n
                                  4. <\/b> Knowledge category<\/span><\/li>\n<\/ol>\n

                                    Correct Answer: 1. Condition and receipt of the device<\/b><\/p>\n

                                    Explanation<\/b><\/p>\n

                                    When hardware is returned by a remote worker, the organization should confirm that the device was received and inspect its condition. Shipping information may also be reviewed to ensure the correct equipment arrived. The assignment should then be updated so the former user no longer appears responsible for the asset. Depending on condition, the device may return to stock, require repair, or move toward retirement. Email signatures and incident severity do not determine return completion. Proper verification protects inventory accuracy and supports reuse of hardware recovered from remote employees.<\/span><\/p>\n

                                    Q178. What can procurement lead time information support?<\/b><\/p>\n

                                      \n
                                    1. <\/b> User authentication<\/span><\/li>\n
                                    2. <\/b> Hardware demand planning<\/span><\/li>\n
                                    3. <\/b> Knowledge approval<\/span><\/li>\n
                                    4. <\/b> Incident closure<\/span><\/li>\n<\/ol>\n

                                      Correct Answer: 2. Hardware demand planning<\/b><\/p>\n

                                      Explanation<\/b><\/p>\n

                                      Procurement lead time information helps asset managers understand how long it may take to obtain new hardware from vendors. This is useful for planning stock levels, refresh projects, new employee equipment, and other predictable demand. If a commonly used model has a long lead time, the organization may need to maintain greater inventory or order earlier. Accurate lead time information reduces the risk of shortages and delayed fulfillment. It does not manage user authentication or incident closure. Its main value is helping organizations align purchasing activity with expected hardware demand and availability.<\/span><\/p>\n

                                      Q179. What should be checked before making a retired asset available again?<\/b><\/p>\n

                                        \n
                                      1. <\/b> Incident priority<\/span><\/li>\n
                                      2. <\/b> Email routing<\/span><\/li>\n
                                      3. <\/b> Knowledge status<\/span><\/li>\n
                                      4. <\/b> Whether reuse is approved and appropriate<\/span><\/li>\n<\/ol>\n

                                        Correct Answer: 4. Whether reuse is approved and appropriate<\/b><\/p>\n

                                        Explanation<\/b><\/p>\n

                                        Before returning a retired asset to active inventory, the organization should determine whether reuse is permitted and whether the equipment is suitable for continued service. The device may require inspection, repair, configuration, data handling, or management approval. Retirement may have occurred because the asset was obsolete, damaged, unsupported, or no longer compliant with standards. Reversing that decision without review could create operational or security issues. Incident priority and email routing are unrelated. Proper validation ensures that hardware is only returned to service when reuse is appropriate and supported by organizational policy.<\/span><\/p>\n

                                        Q180. What can a complete hardware lifecycle record provide?<\/b><\/p>\n

                                          \n
                                        1. <\/b> Only current location<\/span><\/li>\n
                                        2. <\/b> Only purchase cost<\/span><\/li>\n
                                        3. <\/b> History from acquisition through final disposition<\/span><\/li>\n
                                        4. <\/b> Only assigned user<\/span><\/li>\n<\/ol>\n

                                          Correct Answer: 3. History from acquisition through final disposition<\/b><\/p>\n

                                          Explanation<\/b><\/p>\n

                                          A complete hardware lifecycle record provides a history of important events from acquisition through final disposition. This can include procurement, receiving, stockroom movement, deployment, assignment, repair, refresh, return, retirement, and disposal. Having this information in one lifecycle history improves auditability, financial reporting, operational analysis, and accountability. It also helps asset managers understand how equipment was used and why particular lifecycle decisions were made. A complete record is broader than only location, cost, or assigned user. Its value comes from providing a continuous and traceable view of the hardware asset over time.<\/span><\/p>\n

                                           <\/p>\n","protected":false},"excerpt":{"rendered":"

                                          View Full ServiceNow CIS-HAM Exam Dumps and Practice Test Dumps. Q161. What can asset certification help verify? Email delivery Password history Asset ownership and location accuracy Incident severity Correct Answer: 3. Asset ownership and location accuracy Explanation Asset certification helps verify that important asset information remains accurate and current. Responsible users or managers may confirm […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1648,1647],"tags":[],"_links":{"self":[{"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/posts\/23702"}],"collection":[{"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/comments?post=23702"}],"version-history":[{"count":1,"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/posts\/23702\/revisions"}],"predecessor-version":[{"id":23703,"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/posts\/23702\/revisions\/23703"}],"wp:attachment":[{"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/media?parent=23702"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/categories?post=23702"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/tags?post=23702"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}