{"id":23720,"date":"2026-09-28T09:12:54","date_gmt":"2026-09-28T09:12:54","guid":{"rendered":"https:\/\/www.examlabs.com\/certification\/?p=23720"},"modified":"2026-09-28T09:12:54","modified_gmt":"2026-09-28T09:12:54","slug":"servicenow-cis-ham-practice-test-questions-and-exam-dumps-part18-q341-360","status":"publish","type":"post","link":"https:\/\/www.examlabs.com\/certification\/servicenow-cis-ham-practice-test-questions-and-exam-dumps-part18-q341-360\/","title":{"rendered":"ServiceNow CIS-HAM Practice Test Questions and Exam Dumps Part18 Q341-360"},"content":{"rendered":"

View Full <\/b>ServiceNow CIS-HAM Exam Dumps<\/b><\/a> and Practice Test Dumps.<\/b><\/p>\n


\n<\/b>Q341. What should be reviewed when a hardware asset has an unknown acquisition source?<\/b><\/p>\n

    \n
  1. <\/b> Incident priority<\/span><\/li>\n
  2. <\/b> Email routing<\/span><\/li>\n
  3. <\/b> Password policy<\/span><\/li>\n
  4. <\/b> Procurement and receiving history<\/span><\/li>\n<\/ol>\n

    Correct Answer: 4. Procurement and receiving history<\/b><\/p>\n

    Explanation<\/b><\/p>\n

    When an asset has an unknown acquisition source, asset managers should review procurement, receiving, purchase order, vendor, and historical asset information. The goal is to determine how the organization obtained the equipment and whether important financial or contractual details are missing. Knowing the acquisition source can support warranty, lease, depreciation, and vendor management decisions. It also improves auditability because the organization can explain how the device entered inventory. Incident priority, email routing, and password policy do not help establish acquisition history. Reliable procurement information strengthens the complete lifecycle record of the hardware asset.<\/span><\/p>\n

    Q342. What can a hardware demand forecast improve?<\/b><\/p>\n

      \n
    1. <\/b> Password administration<\/span><\/li>\n
    2. <\/b> Future purchasing decisions<\/span><\/li>\n
    3. <\/b> Incident categorization<\/span><\/li>\n
    4. <\/b> Email filtering<\/span><\/li>\n<\/ol>\n

      Correct Answer: 2. Future purchasing decisions<\/b><\/p>\n

      Explanation<\/b><\/p>\n

      A hardware demand forecast helps estimate how much equipment the organization may need in future periods. Forecasts can consider historical requests, employee growth, refresh schedules, projects, stockroom levels, and vendor lead times. Better forecasting helps organizations order enough hardware without creating excessive unused inventory. It also supports budgeting and procurement planning. Forecasts should be reviewed as business conditions change because demand may increase or decrease unexpectedly. Password administration and email filtering are unrelated to hardware demand. The main benefit is helping asset managers make more informed purchasing and inventory decisions.<\/span><\/p>\n

      Q343. What should happen when an asset is received with the wrong asset tag?<\/b><\/p>\n

        \n
      1. <\/b> Verify and correct the identifier<\/span><\/li>\n
      2. <\/b> Delete the purchase order<\/span><\/li>\n
      3. <\/b> Remove the model<\/span><\/li>\n
      4. <\/b> Ignore the mismatch<\/span><\/li>\n<\/ol>\n

        Correct Answer: 1. Verify and correct the identifier<\/b><\/p>\n

        Explanation<\/b><\/p>\n

        When an asset is received with an incorrect asset tag, personnel should verify the physical device using the serial number, model, shipment details, and procurement records. Once the correct identity is confirmed, the asset tag information should be corrected. Accurate identifiers are important for audits, transfers, assignment, repair, and disposal. Ignoring the mismatch can create duplicate or inaccurate records later. The model and purchase order should remain because they provide valid product and acquisition information. Correcting the identifier at receiving prevents the error from continuing through later hardware lifecycle processes.<\/span><\/p>\n

        Q344. What can an asset replacement history help evaluate?<\/b><\/p>\n

          \n
        1. <\/b> Email configuration<\/span><\/li>\n
        2. <\/b> Password expiration<\/span><\/li>\n
        3. <\/b> Repeated device replacement trends<\/span><\/li>\n
        4. <\/b> Incident ownership<\/span><\/li>\n<\/ol>\n

          Correct Answer: 3. Repeated device replacement trends<\/b><\/p>\n

          Explanation<\/b><\/p>\n

          Asset replacement history can show how often devices, models, or departments require replacement hardware. Frequent replacements may indicate poor product quality, demanding usage conditions, inadequate standards, or another lifecycle concern. Asset managers can compare replacement activity with repair history, model age, warranty information, and vendor performance. This information can influence procurement and refresh decisions. Email configuration and password expiration are unrelated to hardware replacement analysis. Tracking replacement history helps organizations identify patterns and determine whether changes to hardware standards, vendors, or lifecycle practices may improve overall asset performance.<\/span><\/p>\n

          Q345. What should be reviewed when a user returns only part of an asset bundle?<\/b><\/p>\n

            \n
          1. <\/b> Email settings<\/span><\/li>\n
          2. <\/b> Missing bundle components<\/span><\/li>\n
          3. <\/b> Incident priority<\/span><\/li>\n
          4. <\/b> Password history<\/span><\/li>\n<\/ol>\n

            Correct Answer: 2. Missing bundle components<\/b><\/p>\n

            Explanation<\/b><\/p>\n

            When only part of an asset bundle is returned, asset personnel should identify which components are still outstanding. Bundled equipment is often intended to remain together, so incomplete returns can affect future deployment or inventory accuracy. The organization should review the bundle membership, assigned user, return activity, and current location of each component. Missing items may require follow up before the bundle is considered fully recovered. Email settings and password history are unrelated. Accurate bundle tracking helps ensure that all related hardware is recovered and that inventory records reflect the complete physical return.<\/span><\/p>\n

            Q346. What can a hardware asset reserve level support?<\/b><\/p>\n

              \n
            1. <\/b> Incident escalation<\/span><\/li>\n
            2. <\/b> Password changes<\/span><\/li>\n
            3. <\/b> Email security<\/span><\/li>\n
            4. <\/b> Emergency inventory availability<\/span><\/li>\n<\/ol>\n

              Correct Answer: 4. Emergency inventory availability<\/b><\/p>\n

              Explanation<\/b><\/p>\n

              A reserve level can help an organization keep a limited quantity of hardware available for urgent or unexpected needs. Examples may include device failures, emergency replacements, or sudden onboarding requirements. Maintaining reserve inventory can reduce fulfillment delays, but the quantity should be controlled so excessive equipment does not remain unused. Asset managers should balance emergency readiness with cost and inventory aging. Incident escalation and password changes are unrelated to reserve stock. A properly managed reserve level helps ensure that critical hardware remains available when normal purchasing or transfer processes would take too long.<\/span><\/p>\n

              Q347. What should be checked when an asset has no assigned department?<\/b><\/p>\n

                \n
              1. <\/b> Responsible business ownership<\/span><\/li>\n
              2. <\/b> Email delivery<\/span><\/li>\n
              3. <\/b> Password complexity<\/span><\/li>\n
              4. <\/b> Incident category<\/span><\/li>\n<\/ol>\n

                Correct Answer: 1. Responsible business ownership<\/b><\/p>\n

                Explanation<\/b><\/p>\n

                An asset without an assigned department may have incomplete ownership information. Asset managers should determine which business unit is responsible for the equipment and update the record where appropriate. Department information supports budgeting, chargeback, audits, refresh planning, and financial reporting. The assigned user alone may not identify which organization owns or funds the hardware. Email delivery and password complexity do not help determine business ownership. Accurate department information improves accountability and provides a clearer picture of how hardware resources and costs are distributed across the organization.<\/span><\/p>\n

                Q348. What can a hardware location hierarchy improve?<\/b><\/p>\n

                  \n
                1. <\/b> Password management<\/span><\/li>\n
                2. <\/b> Incident creation<\/span><\/li>\n
                3. <\/b> Physical location reporting<\/span><\/li>\n
                4. <\/b> Email routing<\/span><\/li>\n<\/ol>\n

                  Correct Answer: 3. Physical location reporting<\/b><\/p>\n

                  Explanation<\/b><\/p>\n

                  A location hierarchy allows organizations to represent hardware locations using structured relationships such as country, site, building, floor, room, or stockroom. This improves reporting and makes it easier to understand where assets are physically located. Hierarchical locations can also support audits, transfers, support activities, and inventory planning. Accurate location structure becomes particularly useful for large organizations with many offices or warehouses. Password management and email routing are unrelated. The main benefit is creating clearer and more consistent physical location information throughout Hardware Asset Management.<\/span><\/p>\n

                  Q349. What should happen when a supplier discontinues a standard hardware model?<\/b><\/p>\n

                    \n
                  1. <\/b> Ignore the change<\/span><\/li>\n
                  2. <\/b> Delete existing assets<\/span><\/li>\n
                  3. <\/b> Continue ordering indefinitely<\/span><\/li>\n
                  4. <\/b> Select and approve a replacement model<\/span><\/li>\n<\/ol>\n

                    Correct Answer: 4. Select and approve a replacement model<\/b><\/p>\n

                    Explanation<\/b><\/p>\n

                    When a supplier discontinues an approved hardware model, the organization should evaluate and approve a suitable replacement for future procurement. Existing devices can continue to be managed according to their normal lifecycle if they remain supported and usable. Asset managers should update purchasing standards, catalog offerings, stock rules, and procurement information where necessary. Continuing to order a discontinued model may create availability and support problems. Deleting existing assets would remove valid lifecycle history. Selecting a replacement model allows the organization to maintain consistent hardware standards while adapting to product changes.<\/span><\/p>\n

                    Q350. What can an asset repair vendor field help identify?<\/b><\/p>\n

                      \n
                    1. <\/b> Company responsible for repair service<\/span><\/li>\n
                    2. <\/b> User password history<\/span><\/li>\n
                    3. <\/b> Incident priority<\/span><\/li>\n
                    4. <\/b> Email retention<\/span><\/li>\n<\/ol>\n

                      Correct Answer: 1. Company responsible for repair service<\/b><\/p>\n

                      Explanation<\/b><\/p>\n

                      A repair vendor field helps identify the external company responsible for servicing a hardware asset. This information can support repair tracking, warranty review, contract management, vendor performance analysis, and cost reporting. When repairs are delayed or repeated, asset managers can review vendor history to determine whether service quality is acceptable. Accurate vendor information also helps establish accountability while hardware is outside organizational control. Password history and incident priority are unrelated. The field provides useful context about who is performing maintenance and how repair activity fits into the asset lifecycle.<\/span><\/p>\n

                      Q351. What should be reviewed when a user requests hardware outside their role standard?<\/b><\/p>\n

                        \n
                      1. <\/b> Email signature<\/span><\/li>\n
                      2. <\/b> Business justification and approval<\/span><\/li>\n
                      3. <\/b> Password age<\/span><\/li>\n
                      4. <\/b> Incident comments<\/span><\/li>\n<\/ol>\n

                        Correct Answer: 2. Business justification and approval<\/b><\/p>\n

                        Explanation<\/b><\/p>\n

                        When a user requests hardware outside the standard for their role, the request should be reviewed to determine whether there is a valid business need. Specialized applications, accessibility needs, technical work, or other responsibilities may justify an exception. Additional approval may be required to control cost and maintain hardware standards. The existing assigned equipment should also be considered before approving another device. Email signatures and password age do not determine hardware suitability. A controlled exception process helps balance user requirements with procurement standards, support complexity, and lifecycle management.<\/span><\/p>\n

                        Q352. What can stock movement history help investigate?<\/b><\/p>\n

                          \n
                        1. <\/b> Password resets<\/span><\/li>\n
                        2. <\/b> Email delays<\/span><\/li>\n
                        3. <\/b> How an asset reached its current location<\/span><\/li>\n
                        4. <\/b> Incident severity<\/span><\/li>\n<\/ol>\n

                          Correct Answer: 3. How an asset reached its current location<\/b><\/p>\n

                          Explanation<\/b><\/p>\n

                          Stock movement history provides information about transfers, shipments, receipts, and other location changes involving hardware. When an asset appears in an unexpected location, this history can help determine how and when it moved. Asset managers can use the information during audits, reconciliation, recovery, and investigations. A complete movement history also provides accountability for equipment while it travels between stockrooms. Password resets and email delays are unrelated. The main purpose is to give a traceable record of how physical hardware moved through different inventory locations over time.<\/span><\/p>\n

                          Q353. What should be reviewed when a hardware asset has no cost information?<\/b><\/p>\n

                            \n
                          1. <\/b> Purchase and financial records<\/span><\/li>\n
                          2. <\/b> Incident queue<\/span><\/li>\n
                          3. <\/b> Email settings<\/span><\/li>\n
                          4. <\/b> Password policy<\/span><\/li>\n<\/ol>\n

                            Correct Answer: 1. Purchase and financial records<\/b><\/p>\n

                            Explanation<\/b><\/p>\n

                            When asset cost information is missing, asset managers should review purchase orders, invoices, vendor records, acquisition history, and other financial sources. Cost information supports depreciation, budgeting, financial reporting, chargeback, and lifecycle decisions. If reliable source information is available, the record should be updated. Missing cost data can reduce the usefulness of financial asset reports. Incident queues and password policies do not help determine acquisition value. Accurate financial information provides a more complete view of the hardware asset and supports better decisions throughout its lifecycle.<\/span><\/p>\n

                            Q354. What should happen when a device fails quality inspection after repair?<\/b><\/p>\n

                              \n
                            1. <\/b> Return it to available stock<\/span><\/li>\n
                            2. <\/b> Assign it immediately<\/span><\/li>\n
                            3. <\/b> Close the repair<\/span><\/li>\n
                            4. <\/b> Continue repair or replacement action<\/span><\/li>\n<\/ol>\n

                              Correct Answer: 4. Continue repair or replacement action<\/b><\/p>\n

                              Explanation<\/b><\/p>\n

                              A device that fails inspection after repair should not return to available stock or deployment. The organization should continue the repair process, return the device to the vendor, or consider replacement depending on cost, condition, and business requirements. The asset status should clearly indicate that the hardware remains unavailable. Repair history should also document the failed inspection. Closing the repair prematurely can create inaccurate inventory and cause a faulty device to be issued to another user. Additional action ensures that only working hardware returns to normal service.<\/span><\/p>\n

                              Q355. What can a procurement approval threshold help control?<\/b><\/p>\n

                                \n
                              1. <\/b> Incident routing<\/span><\/li>\n
                              2. <\/b> High value hardware spending<\/span><\/li>\n
                              3. <\/b> Password complexity<\/span><\/li>\n
                              4. <\/b> Email storage<\/span><\/li>\n<\/ol>\n

                                Correct Answer: 2. High value hardware spending<\/b><\/p>\n

                                Explanation<\/b><\/p>\n

                                A procurement approval threshold can require additional authorization when hardware purchases exceed a defined value. This supports financial governance and helps ensure that expensive or unusual purchases receive appropriate management review. Thresholds can also encourage consideration of existing inventory or approved standard models before significant spending occurs. The approval process should be proportionate so routine purchases are not unnecessarily delayed. Incident routing and password complexity are unrelated. The main purpose is to strengthen financial control over higher value hardware acquisition and reduce unnecessary spending.<\/span><\/p>\n

                                Q356. What can a hardware lifecycle exception indicate?<\/b><\/p>\n

                                  \n
                                1. <\/b> Password failure<\/span><\/li>\n
                                2. <\/b> Email delivery issue<\/span><\/li>\n
                                3. <\/b> Asset outside expected lifecycle process<\/span><\/li>\n
                                4. <\/b> Knowledge approval<\/span><\/li>\n<\/ol>\n

                                  Correct Answer: 3. Asset outside expected lifecycle process<\/b><\/p>\n

                                  Explanation<\/b><\/p>\n

                                  A lifecycle exception can indicate that an asset is in a state or condition that does not align with the expected hardware process. Examples may include disposed equipment still appearing available, assigned assets marked in stock, or repaired equipment remaining indefinitely unavailable. Exception reporting helps asset managers identify these inconsistencies and determine whether data or process correction is required. Such exceptions can also reveal broader lifecycle weaknesses. Password failures and email issues are unrelated. Reviewing lifecycle exceptions improves record accuracy and helps ensure that hardware states reflect actual operational conditions.<\/span><\/p>\n

                                  Q357. What should be reviewed when a department returns many unused devices?<\/b><\/p>\n

                                    \n
                                  1. <\/b> Reason for excess hardware allocation<\/span><\/li>\n
                                  2. <\/b> Email configuration<\/span><\/li>\n
                                  3. <\/b> Password age<\/span><\/li>\n
                                  4. <\/b> Incident category<\/span><\/li>\n<\/ol>\n

                                    Correct Answer: 1. Reason for excess hardware allocation<\/b><\/p>\n

                                    Explanation<\/b><\/p>\n

                                    When a department returns many unused devices, asset managers should determine why the hardware was originally allocated but not needed. Possible causes include over ordering, organizational changes, project cancellation, inaccurate demand forecasting, or weak approval controls. Understanding the reason can help prevent similar over allocation in the future. Returned devices may be reassigned, transferred, or added back to stock if suitable. Email configuration and password age do not explain unused hardware. Reviewing the underlying demand and allocation process can improve utilization and reduce unnecessary purchasing.<\/span><\/p>\n

                                    Q358. What should happen when a transfer order lists the wrong destination?<\/b><\/p>\n

                                      \n
                                    1. <\/b> Ship the assets anyway<\/span><\/li>\n
                                    2. <\/b> Correct the destination before shipment<\/span><\/li>\n
                                    3. <\/b> Delete the assets<\/span><\/li>\n
                                    4. <\/b> Ignore the error<\/span><\/li>\n<\/ol>\n

                                      Correct Answer: 2. Correct the destination before shipment<\/b><\/p>\n

                                      Explanation<\/b><\/p>\n

                                      A transfer order with an incorrect destination should be corrected before hardware is shipped. Sending equipment to the wrong location can create inventory errors, additional transportation costs, fulfillment delays, and a greater risk of loss. Personnel should verify the intended destination and update the transfer information before movement begins. Asset records should continue to represent the same devices throughout the correction. Deleting assets or ignoring the error would create larger data problems. Accurate destination information is essential for controlled and traceable inventory transfers.<\/span><\/p>\n

                                      Q359. What can asset lifecycle cost analysis help compare?<\/b><\/p>\n

                                        \n
                                      1. <\/b> Password policies<\/span><\/li>\n
                                      2. <\/b> Email servers<\/span><\/li>\n
                                      3. <\/b> Cost of keeping versus replacing hardware<\/span><\/li>\n
                                      4. <\/b> Incident categories<\/span><\/li>\n<\/ol>\n

                                        Correct Answer: 3. Cost of keeping versus replacing hardware<\/b><\/p>\n

                                        Explanation<\/b><\/p>\n

                                        Lifecycle cost analysis helps organizations compare the financial impact of continuing to operate existing hardware with the cost of replacement. It can include acquisition value, repair expense, maintenance, warranty, lease costs, support requirements, and remaining useful life. This helps asset managers make better refresh and retirement decisions. An older device may still be economical if maintenance costs remain low, while another may require frequent repair and justify replacement sooner. Password policies and incident categories are unrelated. Lifecycle cost analysis provides a financial basis for hardware planning decisions.<\/span><\/p>\n

                                        Q360. What should be done when an asset is retired but still reserved for a request?<\/b><\/p>\n

                                          \n
                                        1. <\/b> Fulfill the request anyway<\/span><\/li>\n
                                        2. <\/b> Leave the reservation active<\/span><\/li>\n
                                        3. <\/b> Delete the request<\/span><\/li>\n
                                        4. <\/b> Remove the reservation and source another asset<\/span><\/li>\n<\/ol>\n

                                          Correct Answer: 4. Remove the reservation and source another asset<\/b><\/p>\n

                                          Explanation<\/b><\/p>\n

                                          A retired asset should not remain reserved for future deployment because it is no longer intended for active use. The reservation should be removed and the request should be matched with another suitable device. Asset managers may select available local stock, transfer equipment from another stockroom, or procure new hardware if necessary. Leaving the retired device reserved can cause fulfillment delays and inaccurate availability information. The request itself does not need to be deleted if the business need remains valid. Correcting the reservation keeps fulfillment and lifecycle records aligned.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

                                          View Full ServiceNow CIS-HAM Exam Dumps and Practice Test Dumps. Q341. What should be reviewed when a hardware asset has an unknown acquisition source? Incident priority Email routing Password policy Procurement and receiving history Correct Answer: 4. Procurement and receiving history Explanation When an asset has an unknown acquisition source, asset managers should review procurement, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1648,1647],"tags":[],"_links":{"self":[{"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/posts\/23720"}],"collection":[{"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/comments?post=23720"}],"version-history":[{"count":1,"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/posts\/23720\/revisions"}],"predecessor-version":[{"id":23721,"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/posts\/23720\/revisions\/23721"}],"wp:attachment":[{"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/media?parent=23720"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/categories?post=23720"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/tags?post=23720"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}