{"id":23724,"date":"2026-09-28T09:13:23","date_gmt":"2026-09-28T09:13:23","guid":{"rendered":"https:\/\/www.examlabs.com\/certification\/?p=23724"},"modified":"2026-09-28T09:13:23","modified_gmt":"2026-09-28T09:13:23","slug":"servicenow-cis-ham-practice-test-questions-and-exam-dumps-part20-q381-400","status":"publish","type":"post","link":"https:\/\/www.examlabs.com\/certification\/servicenow-cis-ham-practice-test-questions-and-exam-dumps-part20-q381-400\/","title":{"rendered":"ServiceNow CIS-HAM Practice Test Questions and Exam Dumps Part20 Q381-400"},"content":{"rendered":"

View Full <\/b>ServiceNow CIS-HAM Exam Dumps<\/b><\/a> and Practice Test Dumps.<\/b><\/p>\n


\n<\/b>Q381. What can asset lifecycle automation help reduce?<\/b><\/p>\n

    \n
  1. <\/b> Hardware visibility<\/span><\/li>\n
  2. <\/b> Inventory accuracy<\/span><\/li>\n
  3. <\/b> Manual record maintenance<\/span><\/li>\n
  4. <\/b> Model consistency<\/span><\/li>\n<\/ol>\n

    Correct Answer: 3. Manual record maintenance<\/b><\/p>\n

    Explanation<\/b><\/p>\n

    Asset lifecycle automation helps reduce manual effort by updating records as hardware moves through receiving, deployment, transfer, repair, refresh, retirement, and disposal. Automated workflows can create tasks, update lifecycle states, and route approvals when appropriate. This improves consistency and reduces the chance that asset records become outdated because someone forgot to perform a manual update. Automation should improve rather than reduce hardware visibility and inventory accuracy. Reliable automation also depends on good source data and well designed processes. Its main benefit is making hardware lifecycle management more efficient while maintaining accurate and timely asset information.<\/span><\/p>\n

    Q382. What should be reviewed when a stockroom has frequent transfer delays?<\/b><\/p>\n

      \n
    1. <\/b> Transfer process and receiving activity<\/span><\/li>\n
    2. <\/b> Password policy<\/span><\/li>\n
    3. <\/b> Email configuration<\/span><\/li>\n
    4. <\/b> Incident priority<\/span><\/li>\n<\/ol>\n

      Correct Answer: 1. Transfer process and receiving activity<\/b><\/p>\n

      Explanation<\/b><\/p>\n

      Frequent transfer delays can indicate problems with shipment processing, receiving, approvals, staffing, or inventory handling. Asset managers should review the transfer workflow from source stockroom through final receipt to determine where delays occur. Long transfer times can leave equipment shown as in transit and reduce visibility into available inventory. The issue may also affect request fulfillment and user delivery dates. Password policy and email configuration are unrelated. Reviewing the full transfer process helps identify bottlenecks and improve movement of hardware between locations.<\/span><\/p>\n

      Q383. What can an asset recovery campaign help accomplish?<\/b><\/p>\n

        \n
      1. <\/b> Increase hardware purchases<\/span><\/li>\n
      2. <\/b> Delete old model records<\/span><\/li>\n
      3. <\/b> Disable inventory audits<\/span><\/li>\n
      4. <\/b> Recover unused equipment<\/span><\/li>\n<\/ol>\n

        Correct Answer: 4. Recover unused equipment<\/b><\/p>\n

        Explanation<\/b><\/p>\n

        An asset recovery campaign helps identify and collect hardware that is no longer needed by current users or business units. Recovered equipment can be inspected and then reassigned, returned to stock, repaired, or retired depending on its condition. Effective recovery improves asset utilization and can reduce unnecessary procurement. Campaigns may target devices assigned to departed employees, underused equipment, or assets identified during audits. They are not intended to increase purchases or disable audits. The goal is to return unused hardware to an appropriate lifecycle process and improve accountability across the asset environment.<\/span><\/p>\n

        Q384. What should happen when a vendor ships more hardware than ordered?<\/b><\/p>\n

          \n
        1. <\/b> Add all items without review<\/span><\/li>\n
        2. <\/b> Record and investigate the discrepancy<\/span><\/li>\n
        3. <\/b> Assign the extras immediately<\/span><\/li>\n
        4. <\/b> Delete the purchase order<\/span><\/li>\n<\/ol>\n

          Correct Answer: 2. Record and investigate the discrepancy<\/b><\/p>\n

          Explanation<\/b><\/p>\n

          When a vendor delivers more hardware than the organization ordered, receiving personnel should document the discrepancy and compare the shipment with the purchase order. The extra equipment may have been shipped by mistake or may be associated with another order. Inventory records should not be updated blindly because this can create financial and ownership errors. Procurement or the vendor may need to determine whether the extra items should be returned or formally accepted. Deleting the purchase order or immediately assigning the devices would bypass proper control. Accurate discrepancy handling supports reliable procurement and inventory records.<\/span><\/p>\n

          Q385. What can a standard replacement model help improve?<\/b><\/p>\n

            \n
          1. <\/b> Password complexity<\/span><\/li>\n
          2. <\/b> Email routing<\/span><\/li>\n
          3. <\/b> Incident assignment<\/span><\/li>\n
          4. <\/b> Refresh consistency<\/span><\/li>\n<\/ol>\n

            Correct Answer: 4. Refresh consistency<\/b><\/p>\n

            Explanation<\/b><\/p>\n

            A standard replacement model helps organizations replace aging equipment with an approved and consistent product. This simplifies refresh planning, procurement, support, accessories, and user deployment. Standard replacement models can also reduce the number of different device types in the environment and make inventory planning easier. Existing hardware can be mapped to approved successor models as it reaches refresh age. Password complexity and email routing are unrelated. The main benefit is a more predictable and controlled refresh process that aligns replacement activity with approved hardware standards.<\/span><\/p>\n

            Q386. What should be reviewed before closing an asset recovery task?<\/b><\/p>\n

              \n
            1. <\/b> Confirmation that the device was recovered<\/span><\/li>\n
            2. <\/b> Email settings<\/span><\/li>\n
            3. <\/b> Password history<\/span><\/li>\n
            4. <\/b> Incident severity<\/span><\/li>\n<\/ol>\n

              Correct Answer: 1. Confirmation that the device was recovered<\/b><\/p>\n

              Explanation<\/b><\/p>\n

              Before closing an asset recovery task, personnel should confirm that the hardware was physically returned or otherwise accounted for. The asset record should also be updated so assignment, location, and lifecycle status reflect the actual outcome. Closing a recovery task without confirmation can leave equipment incorrectly assigned or marked as available. If the asset cannot be found, the issue should follow the appropriate lost or missing process instead. Email settings and password history are unrelated. Recovery closure should be based on verified physical or documented return of the equipment.<\/span><\/p>\n

              Q387. What can model performance analysis support?<\/b><\/p>\n

                \n
              1. <\/b> Email security<\/span><\/li>\n
              2. <\/b> Future hardware standards<\/span><\/li>\n
              3. <\/b> Password management<\/span><\/li>\n
              4. <\/b> Incident routing<\/span><\/li>\n<\/ol>\n

                Correct Answer: 2. Future hardware standards<\/b><\/p>\n

                Explanation<\/b><\/p>\n

                Model performance analysis can help asset managers compare repair frequency, failure rates, warranty claims, replacement history, and lifecycle value across hardware models. Models that consistently perform poorly may be removed from future standards, while reliable models may remain preferred choices. This information supports procurement, refresh planning, vendor evaluation, and cost control. Email security and password management are unrelated. The purpose is to use historical hardware performance data to make better decisions about which models the organization should continue purchasing and supporting.<\/span><\/p>\n

                Q388. What should be done when a retired model still appears in the request catalog?<\/b><\/p>\n

                  \n
                1. <\/b> Ignore the listing<\/span><\/li>\n
                2. <\/b> Increase inventory<\/span><\/li>\n
                3. <\/b> Update or replace the catalog offering<\/span><\/li>\n
                4. <\/b> Continue purchasing it<\/span><\/li>\n<\/ol>\n

                  Correct Answer: 3. Update or replace the catalog offering<\/b><\/p>\n

                  Explanation<\/b><\/p>\n

                  A retired hardware model should generally not remain available for new requests if the organization no longer intends to purchase or deploy it. The request catalog should be updated to show a current approved replacement or remove the outdated offering. Existing assets can continue to be managed until they reach their own refresh or retirement point. Leaving retired products available can create procurement problems and introduce outdated equipment into the environment. Updating the catalog keeps request choices aligned with current hardware standards and lifecycle strategy.<\/span><\/p>\n

                  Q389. What can an asset cost center report help show?<\/b><\/p>\n

                    \n
                  1. <\/b> Hardware spending by business area<\/span><\/li>\n
                  2. <\/b> Password expiration<\/span><\/li>\n
                  3. <\/b> Incident priority<\/span><\/li>\n
                  4. <\/b> Email delivery<\/span><\/li>\n<\/ol>\n

                    Correct Answer: 1. Hardware spending by business area<\/b><\/p>\n

                    Explanation<\/b><\/p>\n

                    An asset cost center report can show how hardware costs are distributed across departments, business units, or financial areas. This supports budgeting, chargeback, planning, and accountability. Managers can use the information to understand which parts of the organization are responsible for hardware investment and whether spending aligns with business needs. Accurate ownership and cost center data are important for reliable reporting. Password expiration and incident priority are unrelated. The report provides a financial perspective on hardware distribution and helps organizations manage asset spending more effectively.<\/span><\/p>\n

                    Q390. What should be reviewed when an asset has been in stock for an unusually long time?<\/b><\/p>\n

                      \n
                    1. <\/b> Incident comments<\/span><\/li>\n
                    2. <\/b> Password policy<\/span><\/li>\n
                    3. <\/b> Email settings<\/span><\/li>\n
                    4. <\/b> Demand and continued suitability<\/span><\/li>\n<\/ol>\n

                      Correct Answer: 4. Demand and continued suitability<\/b><\/p>\n

                      Explanation<\/b><\/p>\n

                      An asset that remains in stock for a long period may indicate over purchasing, weak demand forecasting, or declining suitability of the model. Asset managers should review whether the device is still needed, supported, and appropriate for deployment. The hardware may be transferred to another location, used for a valid request, or moved toward retirement if it has become obsolete. Long aging inventory can lose value before use. Incident comments and password policies are unrelated. Reviewing demand and suitability helps prevent unnecessary inventory accumulation and improves hardware utilization.<\/span><\/p>\n

                      Q391. What can a hardware refresh return process help ensure?<\/b><\/p>\n

                        \n
                      1. <\/b> Password changes<\/span><\/li>\n
                      2. <\/b> Email delivery<\/span><\/li>\n
                      3. <\/b> Old devices are recovered after replacement<\/span><\/li>\n
                      4. <\/b> Incident closure<\/span><\/li>\n<\/ol>\n

                        Correct Answer: 3. Old devices are recovered after replacement<\/b><\/p>\n

                        Explanation<\/b><\/p>\n

                        A refresh return process helps ensure that users return their original devices after receiving replacement hardware. Without a controlled return process, users may retain both devices and reduce asset availability. The returned equipment can then be inspected, repaired, reassigned, retired, or disposed based on condition and lifecycle policy. Accurate return tracking also keeps assignments and inventory records current. Password changes and incident closure are unrelated. The process supports accountability and helps organizations complete the refresh lifecycle rather than focusing only on delivering the replacement device.<\/span><\/p>\n

                        Q392. What should happen when a hardware shipment is delivered to the wrong stockroom?<\/b><\/p>\n

                          \n
                        1. <\/b> Leave the records unchanged<\/span><\/li>\n
                        2. <\/b> Correct the receiving and transfer records<\/span><\/li>\n
                        3. <\/b> Delete the assets<\/span><\/li>\n
                        4. <\/b> Assign them immediately<\/span><\/li>\n<\/ol>\n

                          Correct Answer: 2. Correct the receiving and transfer records<\/b><\/p>\n

                          Explanation<\/b><\/p>\n

                          When hardware arrives at the wrong stockroom, the organization should document the actual receipt and correct the transfer or receiving information. The assets may then need to be moved to the intended destination through an appropriate transfer process. Leaving the system unchanged would create a mismatch between physical and recorded inventory. Deleting or immediately assigning the assets would also bypass proper control. Accurate receiving and transfer records maintain traceability and help ensure that equipment eventually reaches the correct location without losing lifecycle visibility.<\/span><\/p>\n

                          Q393. What can asset reuse reporting help measure?<\/b><\/p>\n

                            \n
                          1. <\/b> Password reset frequency<\/span><\/li>\n
                          2. <\/b> Incident backlog<\/span><\/li>\n
                          3. <\/b> Email storage<\/span><\/li>\n
                          4. <\/b> Value gained from redeploying existing hardware<\/span><\/li>\n<\/ol>\n

                            Correct Answer: 4. Value gained from redeploying existing hardware<\/b><\/p>\n

                            Explanation<\/b><\/p>\n

                            Asset reuse reporting can show how often recovered hardware is successfully redeployed instead of being replaced with new purchases. This supports analysis of cost savings, utilization, reclamation effectiveness, and sustainability goals. Organizations with strong reuse practices may reduce procurement spending and extend the useful life of equipment. Reuse reporting works best when return, condition, and redeployment records are accurate. Password reset frequency and email storage are unrelated. The report provides insight into how effectively the organization gets additional value from hardware already owned.<\/span><\/p>\n

                            Q394. What should be reviewed when a device has repeated ownership changes?<\/b><\/p>\n

                              \n
                            1. <\/b> Assignment and organizational history<\/span><\/li>\n
                            2. <\/b> Email routing<\/span><\/li>\n
                            3. <\/b> Password age<\/span><\/li>\n
                            4. <\/b> Incident category<\/span><\/li>\n<\/ol>\n

                              Correct Answer: 1. Assignment and organizational history<\/b><\/p>\n

                              Explanation<\/b><\/p>\n

                              Repeated ownership changes can occur because of department restructuring, employee transfers, shared use, or inaccurate updates. Asset managers should review the device’s assignment, department, cost center, and ownership history to confirm that current records are correct. Frequent unexplained changes can indicate a data quality or process problem. Accurate ownership supports financial reporting, accountability, and lifecycle approvals. Email routing and password age are unrelated. Reviewing the historical context helps determine whether the changes are legitimate and whether the present ownership information should be corrected.<\/span><\/p>\n

                              Q395. What can a hardware lifecycle forecast help plan?<\/b><\/p>\n

                                \n
                              1. <\/b> Incident resolution<\/span><\/li>\n
                              2. <\/b> Future refresh and retirement workload<\/span><\/li>\n
                              3. <\/b> Password changes<\/span><\/li>\n
                              4. <\/b> Email filtering<\/span><\/li>\n<\/ol>\n

                                Correct Answer: 2. Future refresh and retirement workload<\/b><\/p>\n

                                Explanation<\/b><\/p>\n

                                A hardware lifecycle forecast can estimate how many devices may approach refresh, retirement, lease expiration, or other important lifecycle milestones in future periods. This helps asset managers plan budgets, staffing, procurement, user communication, and disposal capacity. Large groups of equipment reaching the same lifecycle stage can create significant operational workload if not planned in advance. Incident resolution and password changes are unrelated. Forecasting allows the organization to prepare for future lifecycle events rather than reacting only when hardware becomes outdated or unsupported.<\/span><\/p>\n

                                Q396. What should be done when a stock rule no longer reflects business demand?<\/b><\/p>\n

                                  \n
                                1. <\/b> Ignore it<\/span><\/li>\n
                                2. <\/b> Delete the stockroom<\/span><\/li>\n
                                3. <\/b> Adjust the stock rule settings<\/span><\/li>\n
                                4. <\/b> Disable all requests<\/span><\/li>\n<\/ol>\n

                                  Correct Answer: 3. Adjust the stock rule settings<\/b><\/p>\n

                                  Explanation<\/b><\/p>\n

                                  Stock rules should reflect current hardware demand and available supply conditions. If business needs change, minimum quantities, target levels, or replenishment behavior may need adjustment. Leaving outdated settings in place can cause recurring shortages or excessive inventory. Asset managers should review demand history, reservations, lead times, and current stock before making changes. The stockroom itself does not need to be deleted, and hardware requests should not be disabled. Updating the rule helps ensure automated replenishment continues to support real business needs accurately.<\/span><\/p>\n

                                  Q397. What can an asset assignment audit help verify?<\/b><\/p>\n

                                    \n
                                  1. <\/b> Correct user responsibility<\/span><\/li>\n
                                  2. <\/b> Email configuration<\/span><\/li>\n
                                  3. <\/b> Password complexity<\/span><\/li>\n
                                  4. <\/b> Incident severity<\/span><\/li>\n<\/ol>\n

                                    Correct Answer: 1. Correct user responsibility<\/b><\/p>\n

                                    Explanation<\/b><\/p>\n

                                    An asset assignment audit helps confirm that hardware is associated with the correct user or responsible party. This is important because employees change roles, move locations, return devices, or leave the organization. Outdated assignments can cause problems during support, offboarding, recovery, and financial reporting. Audits can identify assets still assigned to former users or devices that have changed hands without proper updates. Email configuration and password complexity are unrelated. Accurate assignment information strengthens accountability and helps ensure that the system reflects who actually has each device.<\/span><\/p>\n

                                    Q398. What should be reviewed before creating a new stockroom?<\/b><\/p>\n

                                      \n
                                    1. <\/b> Password history<\/span><\/li>\n
                                    2. <\/b> Incident backlog<\/span><\/li>\n
                                    3. <\/b> Email template<\/span><\/li>\n
                                    4. <\/b> Business need and physical location<\/span><\/li>\n<\/ol>\n

                                      Correct Answer: 4. Business need and physical location<\/b><\/p>\n

                                      Explanation<\/b><\/p>\n

                                      Before creating a new stockroom, the organization should confirm that there is a real business need for a separate inventory location and that the physical location is clearly defined. Unnecessary stockrooms can complicate inventory management and reporting. The organization should also determine who will manage the stockroom and what hardware it will hold. Password history and incident backlogs do not affect the decision. A well defined stockroom structure supports accurate location tracking, transfer processing, audit planning, and inventory accountability across the hardware environment.<\/span><\/p>\n

                                      Q399. What can hardware warranty utilization reporting help identify?<\/b><\/p>\n

                                        \n
                                      1. <\/b> Password failures<\/span><\/li>\n
                                      2. <\/b> Opportunities to reduce repair spending<\/span><\/li>\n
                                      3. <\/b> Email issues<\/span><\/li>\n
                                      4. <\/b> Incident ownership<\/span><\/li>\n<\/ol>\n

                                        Correct Answer: 2. Opportunities to reduce repair spending<\/b><\/p>\n

                                        Explanation<\/b><\/p>\n

                                        Warranty utilization reporting can show whether hardware repairs and replacements are being handled under available vendor coverage. If warranty eligible devices are frequently repaired at internal cost, the organization may be missing opportunities to reduce expenses. Asset managers can use warranty information to improve repair routing and vendor claim processes. The report can also help evaluate warranty value across different models and suppliers. Password failures and email issues are unrelated. The main benefit is identifying situations where existing warranty coverage can lower hardware maintenance costs.<\/span><\/p>\n

                                        Q400. What should happen when an audit finds a disposed asset physically present?<\/b><\/p>\n

                                          \n
                                        1. <\/b> Ignore the device<\/span><\/li>\n
                                        2. <\/b> Delete the audit record<\/span><\/li>\n
                                        3. <\/b> Investigate and correct the lifecycle record<\/span><\/li>\n
                                        4. <\/b> Dispose of it without review<\/span><\/li>\n<\/ol>\n

                                          Correct Answer: 3. Investigate and correct the lifecycle record<\/b><\/p>\n

                                          Explanation<\/b><\/p>\n

                                          A device physically present after being marked disposed represents a significant lifecycle discrepancy. Asset managers should verify the device identity and determine whether disposal was recorded incorrectly, the asset was returned, or another process failed. The lifecycle record should then be corrected based on the verified facts. The audit finding should remain documented because it provides evidence of the discrepancy. Ignoring the asset or disposing of it again without investigation would not address the data problem. Reconciliation restores alignment between physical hardware and recorded lifecycle status.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

                                          View Full ServiceNow CIS-HAM Exam Dumps and Practice Test Dumps. Q381. What can asset lifecycle automation help reduce? Hardware visibility Inventory accuracy Manual record maintenance Model consistency Correct Answer: 3. Manual record maintenance Explanation Asset lifecycle automation helps reduce manual effort by updating records as hardware moves through receiving, deployment, transfer, repair, refresh, retirement, and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1648,1647],"tags":[],"_links":{"self":[{"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/posts\/23724"}],"collection":[{"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/comments?post=23724"}],"version-history":[{"count":1,"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/posts\/23724\/revisions"}],"predecessor-version":[{"id":23725,"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/posts\/23724\/revisions\/23725"}],"wp:attachment":[{"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/media?parent=23724"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/categories?post=23724"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.examlabs.com\/certification\/wp-json\/wp\/v2\/tags?post=23724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}