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Cisco 500-440 Practice Test Questions, Cisco 500-440 Exam Dumps

Passing the IT Certification Exams can be Tough, but with the right exam prep materials, that can be solved. ExamLabs providers 100% Real and updated Cisco UCCED 500-440 exam dumps, practice test questions and answers which can make you equipped with the right knowledge required to pass the exams. Our Cisco 500-440 exam dumps, practice test questions and answers, are reviewed constantly by IT Experts to Ensure their Validity and help you pass without putting in hundreds and hours of studying.

If you want to showcase your expertise and knowledge required to enable optimal solution performance by obtaining the Cisco Unified Contact Center Enterprise Specialist certification, the Cisco 500-440 exam is what you need to start with. The enterprise-level contact centers use the Cisco Unified CCE (Contact Center Enterprise) solution, which requires the highly skilled support engineers for the design, deployment, configuration, and troubleshooting procedures. Thus, Cisco offers you to pass the 500-440 and 500-450 tests to get the needed knowledge.

This specialist-level path doesn’t have any prerequisites that a potential candidate should fulfill. It is available for all the interested individuals who want to ensure their company maximum productivity and minimum downtime. The Cisco 500-440 exam evaluates your knowledge of design guidelines and considerations for deploying the Cisco Unified CCE solutions. This means that you need to know about network-to-desktop CTI (Computer Telephony Integration), multichannel contact management processes, intelligent call routing, as well as contact center agents over an IP network. It is possible to learn all of the required skills during the preparation phase, so you should be able to pass the test without any issues.

Exam Details

The Cisco 500-440 exam is also known as 500-440 UCCED and is only available for this path. Previously, the test was known as 600-455 UCCED, but Cisco has renumbered it according to the changes in its certification program. This change did not affect its structure and blueprint, so it is still the same exam with about 65-75 questions. You will be able to take it in the English language and you will have 75 minutes to clear all the questions. The passing score to gain has to be 820 points or higher if you want to become eligible for the certificate. The maximum points you can earn is 1000.

As for the preparation options, you can enroll for the official training courses available right on the exam webpage. The authorized Learning Partners of Cisco will provide you with the needed knowledge and teach you the required skills. There are three courses that you can go for and they are the following:

  • Deploying Cisco Unified Contact Center Enterprise;
  • Administering Cisco Unified Contact Center Enterprise Part 1;
  • Administering Cisco Unified Contact Center Enterprise Part 2.

The learners can opt for one of the recommended courses or choose all three for their preparation process. You can also search for some self-study options on the Cisco Learning Network platform.

Exam Topics

To pass the Cisco 500-440 exam with flying colors, you need to master its topics. You can use the self-study method or enroll for one of the courses offered by Cisco. All in all, it is required to learn the following domains:

  • Features & Functionality of the Cisco CCE Solution

    This section covers 23% of the overall content, and you will need to study the details related to the role of Cisco Unified CM, CTI, and Cisco Unified Intelligent Contact Management. Your knowledge base has to contain the understanding of using voice gateways, Session Initiation Protocol proxy, congestion control, and Cisco Unified Customer Voice Portal. To be able to answer the questions from this area, it is important to have knowledge of the methods, which are available to use and configure the precision routing as well as secure the Cisco Unified CCE solution.

  • Identification of Design Considerations Required for Cisco Unified CM

    In this domain, the potential candidates need to know about Cisco Unified CM originated calls to Cisco Unified CVP, possible options for transfer calls to the agents involving SIP trunks, and requirements for the Cisco Unified Mobile Agent. Besides that, they have to understand the impact of the functionality of the multiline automatic call distributor and be skillful enough to use those methods that are available for the maintenance of end-to-end reporting for the transferred calls. If you are able to describe the details of the cluster over the WAN consideration and redundancy options for the centralized deployment, you will answer the questions successfully.

  • Identification of Network Design Considerations

    About 19% of all the exam questions will be from this topic. Therefore, the students have to know about the possible failure scenarios with Cisco Unified CCE deployments that are geographically separated and Cisco Finesse failover scenarios. The area will also include the details of the quality of service usage within the Unified CCE solution and basic deployment models for it, including multisite centralized, multisite distributed, and single-site. It will be essential to know about the network requirements for the Cisco Unified ICM private and visible network connections as well as the network requirements to support Clustering over the WAN deployment model. Moreover, the individuals have to know about the Test Other Side method and the factors that impact the Cisco Unified IC bandwidth usage.

  • Identification of Design Considerations Needed for Cisco Unified ICM, Cisco Unified Intelligence Center, Cisco Unified CVP, and Cisco Finesse

    This is the second largest subject area that covers 23% of the whole exam content. You need to know about the Post Call Survey functionality, Courtesy Call back functionality, Whisper Announcement functionality, and their call flows. Also, it is vital to have knowledge of the impact for the re-qualify call node in the script of Cisco Unified ICM as well as the agent target rules feature and its impact on the Cisco Unified CCE solution. It requires your knowledge of the call type utilization within Cisco Unified ICM as well.

  • Sizing Process for Cisco Unified CCE Components & Contact Center Resources

    This part will cover 13% of the questions and will evaluate your knowledge of sizing consideration for the SIP proxy methods, Packaged CCE capacity, and factors used to size the components of the Cisco Unified CCE solution. These factors include the Cisco Unified ICM components (logger, administrative workstations, router, and peripheral gateway), Cisco Unified CVP, and Cisco Unified CM. Knowing about the common sizing inputs, such as wrap-up time, queue time, and agent talk time as well as their impact on the sizing contact center resources, is important as well.

  • Virtualization Environment for Contact Center Resources & Cisco Unified CCE Components

    Last but not least, about 11% of the entire content will be about the VMware supported features and B_Series. It is important to know about the network connectivity of upstream and fabric interconnection as well. This objective will also evaluate one’s knowledge of the design considerations required for upstream IP switches while using C_Series and for Cisco Unified CCE that is running on B_Series.

Career Prospects

Taking the Cisco 500-440 exam is the first step that separates you from obtaining the certificate that will change your life. If you pass it successfully, you will be able to show your specialist-level certification to the world to opt for various job roles. Thus, with your updated resume, you can try to become a Technical Solutions Specialist, a Customer Success Specialist, a Contact Center Solutions Specialist, a Senior Unified Communications Engineer, or a Cisco Voice & Network Specialist. These positions are open for the candidates with an offered average salary of about $101,000-156,000 per year.

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