The ITIL certification program offers a modular method to the ITIL framework. This program is divided into a range of qualifications that focus on various aspects of ITIL best practices to different degrees. ITIL has developed from ITIL v3 to the next level of ITIL 4. The ITIL 4 portfolio currently covers four levels. These are ITIL 4 Foundation, ITIL 4 Managing Professional, ITIL 4 Strategic Leader, as well as ITIL Master. Each level involves different levels and domains that validate the knowledge and skills of the specialists.
ITIL Certification Program
- ITIL 4 Foundation
The ITIL 4 Foundation certification is created to familiarize the candidates with ITIL 4 as well as allow them to explore IT service management through the end-to-end operating model for specific tech-enabled services & products. This certificate is intended for those individuals who want to have a fundamental understanding of the ITIL framework as well as those who require an understanding of how to use ITIL to improve IT service management.
The candidates will have a good understanding of the guiding principles of the ITIL 4 scheme and the key concepts of Lean, DevOps, Agile, as well as how these are critical to the delivery of business value. It will also equip them with a holistic approach to facilitating value co-creation with the customers as well as other stakeholders about products and services. The individuals will be required to ace a single exam to get this certification.
- ITIL 4 Managing Professional
The ITIL 4 Managing Professional certification covers four modules and is intended for the IT practitioners with the ability to work with digital and technology teams across different businesses. The certificate provides the technical as well as practical knowledge on how to operate efficient IT teams, services, and workflows.
To obtain this certification, the learners must complete 4 modules, which encompass ITIL 4 Specialist Create, Deliver & Support; ITIL 4 Specialist Drive Stakeholder Value; ITIL 4 Strategist Direct, Plan & Improve; ITIL 4 Specialist High Velocity IT. The candidates that have acquired 17 credits and already become the ITIL Experts can easily become the ITIL 4 Managing Professionals. With this, they will only be required to go through the ITIL 4 Managing Professional Transition Module.
- ITIL 4 Strategic Leader
The ITIL 4 Strategic Leader certification covers two modules, including ITIL 4 Leader Digital & IT Strategy as well as ITIL 4 Strategist Direct, Plan & Improve. This certificate demonstrates the knowledge and understanding of the professionals within the direct business strategy and IT influences. The candidates must complete two modules to get certified. Those individuals who complete the ITIL 4 Managing Professional designation will be required to complete the ITIL 4 Leader: Digital & IT Strategy module to earn the certification.
- ITIL Master
The ITIL Master certification validates the ability and knowledge of the candidates required to apply the techniques, methods, and principles from ITIL within the workspace. To get certified, the applicants should be capable of describing and justifying how a variety of principles, knowledge, methods, and techniques can achieve the desired result. They should also have competence in identifying the chosen and applied techniques from the ITIL Framework as well as supporting management methods to attain the desired business outcomes in at least 1 practical task. The individuals for the certificate will have to choose specific skills and expertise that they specialize in. It is important to state that the certification has no fixed syllabus and no recommended training course. This is because the theory that will be evaluated varies and will depend on a particular situation that each individual will select.
The target candidates for this certification must have the ITIL Expert certificate or possess at least 5 years of work experience in the domain of IT service management, covering the managerial, leadership, or management advisory level. The professionals should also have strong practical experience with ITIL and know how to demonstrate excellent involvement in the implementation of specific practices.
The candidates pursuing any ITIL certification are required to pass the associated exams. To prepare the students for these tests, the vendor offers the dedicated training resources. To get started, they can explore the official website to find the recommended materials. You can find the relevant training course delivered in your region by an Accredited Training Organization (ATO). Moreover, ITIL offers the official sample papers as well as study guides.
Additionally, the students will find ample resources at different reputable training websites to help them gain competence in the exam content. It is recommended that they go through the objectives of their tests before choosing the relevant tools. Numerous materials are available for the ITIL certification exams, including instructor-led training, self-study options, and video tutorials. It is advised that the individuals devote a lot of time to practice tests. They are designed to help the learners evaluate their level of understanding of the exam content and also identify their knowledge gaps. With this tool, they can build competence in their weak areas.
The professionals having any ITIL certification on their resume are in an advantageous position because the skills covered in the certificates of this vendor are in high demand. Many organizations are interested in hiring the specialists with expertise in the basic methodologies and framework of ITIL. With any of the certifications under the ITIL program, the individuals gain extensive knowledge of the Information Technology infrastructure. Without a doubt, there is a high demand for the ITIL experts in the workplace and these jobs come with attractive remuneration packages. Some career opportunities that they can explore include IT Asset Management Administrators, ITSM/ITAM Consultants, Senior Directors of Infrastructure & Operations, IT Device Service Management Specialists, NOC Specialists, Data Center Subject Matter Experts, Senior Security Specialists, and Customer Engineers, among others. The average salary outlook for these titles is $87,000 per annum. However, some of the high-level roles will attract higher remuneration. The candidates can grow their salaries and positions when they pursue and earn more certificates.