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Avaya 7492X is one of the required exams to get the ACSS: Avaya Aura Call Center Elite certification. This certificate proves that the professionals have expertise in managing collection, queuing, assignment, and delivery of voice work components within the contact center. These individuals also possess the relevant skills in intelligent routing as well as the features of the resource section. Besides that, the applicants have competence in determining if a client should be attended to by any of the least involved agents, as well as determining the agent with the prerequisite skills that match the demands of the customers, or the first available agent. The certified specialists utilize the phantom call abilities of Avaya Aura Communication Manager in delivery work components to contact the center agents that support both the outbound & inbound contact.
The Avaya 7492X exam validates the intermediate and advanced level proficiency of the potential candidates in isolating, diagnosing, and supporting multiple products available in Avaya Aura Call Center solutions. In addition to passing this test, the students have to sit for Avaya 7392X: Avaya Aura Call Center Elite Implementation & Avaya 2145T: Avaya Aura Communication Manager Administration R8 to obtain the ACSS: Avaya Aura Call Center Elite certification.
Exam Details
The applicants for Avaya 7492X should expect about 52 questions in the delivery of the test. These questions have to be done within the allocated time of 90 minutes, and the candidates must achieve a 68% passing score to earn the certification. This percentage makes up the pass mark of 35 points on a scale of 65 based on the exam questions. Avaya 7492X can be taken in English only.
The students have to register for and schedule the exam with the Pearson VUE platform. Avaya recommends that the candidates have the registration process two months before the test. This period is enough for the individuals to adequately prepare for the exam and allows them ample time to meet all the prerequisites for the test.
The official website is the best place to start preparation for the Avaya 7492X test. At first, you have to find the exam objectives on the platform as well as all the recommended training resources. To prepare for this certification test, the vendor recommends that the learners take the virtual instructor-led training course, which is 74600V: Supporting Avaya Aura Call Center Elite. This is a 16-hour education that aims to equip the applicants with the basics of the topics and help them develop mastery of the exam domains. There are links to other resources that the students can take advantage of to gain competence in these subject areas.
Additionally, the individuals should go through some practice tests to measure their understanding of the exam content. Taking them also helps them familiarize themselves with the question patterns and the best way to answer them. There are a lot of reputable online training platforms that offer genuine and up-to-date practice tests that the candidates can use during their preparation process. Please note that some resources on several websites are outdated, so be careful in choosing the tools for your preparation. Therefore, you should use only reputable and well-known third-party sites to prepare for Avaya 7492X. If you are not certain about a particular platform, you should read the learners’ reviews about this variant.
Exam Topics
Passing any certification test requires a good understanding of the topics that are presented in the exam content. To improve your performance in the test, it is recommended that you go through the domains covered in the exam. This will give you a clear idea of the scope of study that is required to prepare for it. Besides that, it will help you choose the relevant and helpful resources for your preparation process before taking the test. The skills that the potential learners have to demonstrate during Avaya 7492X are enumerated below:
- Explaining virtual routing, including Network Call redirection, Adjunct Routing, Enhanced Interflow, Look Ahead Interflow, and Basic Service Routing;
- Troubleshooting the identified elements with the use of Communication Manager Denial Event tools;
- Explaining the troubleshooting components within Communication Manager & applying specific troubleshooting commands, including list trace vdn, list trace station, and list trace vector, among others;
- Explaining the troubleshooting elements within Communication Manager and applying troubleshooting commands, such as list trace vdn, list trace station, and list trace vector;
- Explaining Business Advocate using the basic call center questions;
- Demonstrating an understanding of the basic problems associated with traditional ACD calling centers, as well as the way that Business Advocate can assist in overcoming the issues;
- Troubleshooting Avaya Aura Media Server;
- Explaining variable operations of the vector;
- Troubleshooting the common issues with call vectoring;
- Explaining the Best Service Routing attributes within Avaya Aura Call Center Elite;
- Explaining the Best Service Routing within the multi-site environments;
- Explaining SLM (Service Lever Maximizer);
- Explaining the features and capabilities of Dynamic Business Advocate.
Career Path
Those professionals who obtain the ACSS: Avaya Aura Call Center Elite certification have many career paths that they can explore. Since most service companies have call centers, these individuals can expect to take a range of job roles in various industries. For example, a Technical Support Senior Engineer, a Customer Service Representative, a Customer Service Specialist, a Sales & Customer Service Specialist, a Call Center Supervisor, a Customer Service Associate, and a Call Center Specialist, among others. The average salary for these positions can up to $89,000 per annum.
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