View Full Cisco 700-805 Exam Dumps and Practice Test Dumps.

Question 41. What should a Renewals Manager use to measure success

1. Product color
2. Renewal performance metrics
3. Office location
4. Shipping weight

Correct Answer: 2. Renewal performance metrics

Explanation:

Renewal performance metrics help determine whether the Renewals Manager is successfully protecting recurring revenue and moving opportunities through the renewal cycle. Cisco includes measurements of success for the Renewals Manager role in the 700 805 exam blueprint. Useful measurements can include renewal rate, recurring revenue retention, risk status, on time completion, and expansion results. Metrics should be reviewed regularly because they show where additional attention is needed. A strong Renewals Manager uses performance information to prioritize opportunities and coordinate actions with sales, customer success, and other account team members before contracts reach expiration.

Question 42. Which team normally owns the broader commercial account relationship

1. Support engineering team
2. Facilities team
3. Licensing operations only
4. Sales team

Correct Answer: 4. Sales team

Explanation:

The sales team normally owns the broader commercial relationship with the customer and coordinates account strategy, opportunity development, and overall business engagement. Cisco expects Renewals Managers to understand how their role integrates with sales, customer success, and the renewals organization. The Renewals Manager focuses on recurring business and renewal execution while collaborating closely with sales on account direction and expansion opportunities. Effective coordination prevents conflicting messages and helps ensure that renewal discussions align with the customer’s broader account strategy and future technology requirements.

Question 43. Which role focuses most directly on customer adoption

1. Customer Success Manager
2. Accounts payable clerk
3. Warehouse manager
4. Shipping coordinator

Correct Answer: 1. Customer Success Manager

Explanation:

The Customer Success Manager focuses on helping customers adopt purchased solutions and achieve the intended business outcomes. Cisco describes the customer success role as helping customers realize value, overcome adoption barriers, and progress through the lifecycle. Adoption information is especially valuable to Renewals Managers because customers who are successfully using a solution generally have a clearer reason to continue their investment. Collaboration between customer success and renewals therefore helps identify risk earlier and connects the renewal conversation to demonstrated customer value instead of focusing only on contract expiration.

Question 44. What is a key difference between software and service renewal cycles

1. Services never expire
2. Software cannot renew
3. Terms and entitlements can differ
4. Both always use identical contracts

Correct Answer: 3. Terms and entitlements can differ

Explanation:

Software subscriptions and service contracts can follow different entitlement structures, coverage conditions, and commercial terms. A Renewals Manager must understand what is actually being renewed instead of assuming every recurring offer follows the same cycle. Cisco specifically includes the renewal cycle for software and services in the 700 805 role objectives. Accurate understanding helps the manager identify the correct renewal date, customer entitlement, quote process, and coverage requirement. This reduces errors and helps customers maintain continuous access to the software capabilities or service protection they need.

Question 45. What should happen when customer usage is lower than expected

1. Identify adoption barriers
2. Ignore the customer
3. Cancel the contract
4. Increase pricing immediately

Correct Answer: 1. Identify adoption barriers

Explanation:

Low usage can indicate that the customer has not fully adopted the purchased solution. Instead of waiting until renewal time, the account and customer success teams should identify the barriers preventing adoption. Cisco customer success guidance emphasizes using customer usage data to identify adoption issues and actions that can help customers progress. Common barriers can include lack of training, incomplete deployment, missing stakeholder engagement, or unclear business value. Addressing these conditions early can improve customer outcomes and reduce future renewal risk.

Question 46. What can Lifecycle Advantage Customer Success provide

1. Hardware replacement only
2. Insights and recommended actions
3. Building access
4. Manual invoicing only

Correct Answer: 2. Insights and recommended actions

Explanation:

Lifecycle Advantage Customer Success provides partners with customer lifecycle insights and recommended actions that can help them manage adoption more effectively. Cisco describes the platform as helping partners understand account status, customer progress, telemetry, and actions that can move customers through lifecycle stages. These insights can help customer success teams prioritize accounts that require attention and can also support renewals by revealing adoption risk before the commercial renewal cycle becomes urgent. The platform is intended to scale customer success practices by combining data with guided actions.

Question 47. What is the foundation of the LCA Customer Success programmatic approach

1. Digital engagement
2. Manual shipping
3. Hardware replacement
4. Contract cancellation

Correct Answer: 1. Digital engagement

Explanation:

Cisco states that digital engagement is the foundation of the Lifecycle Advantage Customer Success programmatic approach. The Lifecycle Digital Journey provides ongoing customer communications tied to important adoption milestones. This scalable model helps partners stay engaged with larger customer populations while customer success managers focus personal attention where it is most valuable. Digital engagement does not replace human interaction. Instead, it supplements account and customer success activity with consistent lifecycle communication, recommendations, and reminders that help customers continue progressing toward value realization.

Question 48. What does enhanced telemetry in LCA Customer Success help reveal

1. Building temperature
2. Customer payroll data
3. Deployment progress
4. Shipping cost

Correct Answer: 3. Deployment progress

Explanation:

Enhanced telemetry in Lifecycle Advantage Customer Success provides deeper visibility into how customers are progressing with their deployments. Cisco explains that telemetry gives partners more information about customer usage and lifecycle progress and helps them determine how to support customers more effectively. This information can highlight stalled adoption, incomplete deployment, or healthy progress. For Renewals Managers, adoption telemetry is valuable because low or stalled use can become a future renewal risk, while strong deployment progress can support value discussions and expansion opportunities.

Question 49. What does a delivery barrier in LCA Customer Success indicate

1. Product installation failure
2. Email communication cannot reach the contact
3. Contract pricing error
4. Hardware inventory mismatch

Correct Answer: 2. Email communication cannot reach the contact

Explanation:

A delivery barrier indicates that a customer success notification may not reach the intended contact. Cisco identifies conditions such as a hard bounced email address or a contact who has unsubscribed from notifications. When a delivery barrier exists, the partner should update or replace the contact information so the customer continues receiving relevant lifecycle communication. Accurate contacts matter because digital journeys depend on reaching the right stakeholders with adoption and renewal information. Poor contact data can reduce engagement even when the underlying lifecycle program is working correctly.

Question 50. What is the purpose of customer contact management in LCA Customer Success

1. Maintain relevant lifecycle contacts
2. Configure switches
3. Build renewal quotes
4. Change Smart Accounts

Correct Answer: 1. Maintain relevant lifecycle contacts

Explanation:

The contact management function in Lifecycle Advantage Customer Success gives partners visibility into customer contacts associated with adoption use cases. Cisco allows partners to review, add, and edit partner provided contacts and understand whether Cisco provided contacts have delivery barriers. Maintaining accurate contacts is important because lifecycle notifications must reach the people responsible for deployment, adoption, and business outcomes. A technically accurate lifecycle journey can still fail to influence customer behavior if messages are being sent to outdated or incorrect contacts.

Question 51. What does AutoQuote aim to reduce

1. Automation
2. Customer adoption
3. Renewal visibility
4. Manual renewal quoting effort

Correct Answer: 4. Manual renewal quoting effort

Explanation:

AutoQuote is intended to simplify parts of the renewal quoting process by reducing repetitive manual work associated with eligible renewal opportunities. Automation can help partners engage customers earlier and scale renewal activity across a larger base of contracts and subscriptions. Cisco has emphasized renewal commerce automation as a way to improve proactive renewal execution and reduce the cost of sale. The Renewals Manager still needs to manage customer risk, exceptions, value conversations, and nonstandard commercial requirements that cannot be handled by automation alone.

Question 52. What can CCW R be used to renew

1. Office leases
2. Employee benefits
3. Software subscriptions and services
4. Building utilities

Correct Answer: 3. Software subscriptions and services

Explanation:

Cisco Commerce Software Subscriptions and Services allows users to create and manage renewal quotes for eligible technical services and software subscriptions. Cisco states that CCW R can be used to create renewal quotes, submit approved orders, and manage service contracts and subscriptions. This makes it a core commercial tool for the Renewals Manager role. The manager should understand how to identify eligible renewal lines, build a quote, handle required changes or exceptions, and progress an approved renewal toward order submission.

Question 53. What should be selected first when creating a CCW R renewal quote

1. Eligible subscriptions and services
2. Random products
3. New customer account
4. Shipping warehouse

Correct Answer: 1. Eligible subscriptions and services

Explanation:

The CCW R quoting workflow begins by locating the subscriptions and services that are eligible for renewal. Cisco guidance describes using the Software Subscriptions and Services landing page to search, filter, and select the lines that should be renewed. Once the correct items are selected, the quote can be developed further. Starting with accurate eligible lines helps prevent incorrect coverage, missed renewals, or duplicate quote content. The Renewals Manager should therefore validate the customer and renewal assets carefully before progressing into pricing and approval activities.

Question 54. What visibility can PXP provide to Cisco partners

1. Customer and business insights
2. Physical security camera feeds
3. Employee payroll information
4. Product manufacturing instructions

Correct Answer: 4. Customer and business insights

Explanation:

Cisco Partner Experience Platform provides partners with access to data, analytics, planning information, operational health, and business insights. Cisco describes PXP as a centralized location where partners can manage aspects of their Cisco relationship and use information to support planning and growth. Renewal and service metrics can help partners understand recurring revenue opportunities and prioritize business actions. The current 700 805 blueprint specifically references visibility from tools such as PXP and CX IB as a way to position products, solutions, and services more effectively with customers.

Question 55. What does CX IB help a Renewals Manager understand

1. Office staffing
2. Customer installed base
3. Shipping routes
4. Building occupancy

Correct Answer: 2. Customer installed base

Explanation:

CX IB provides visibility into the customer’s installed base, helping the Renewals Manager understand which Cisco assets, services, and related coverage are associated with the account. Cisco includes identifying and assessing the current customer install base as a required renewals skill. Accurate installed base information supports quote preparation, risk identification, coverage discussions, and expansion opportunities. It can also reveal inconsistencies that need correction before the customer receives a renewal proposal. Better install base visibility gives the account team a more reliable foundation for customer conversations and commercial planning.

Question 56. Why is Partner Maturity important

1. It indicates capability to execute lifecycle practices
2. It replaces customer adoption
3. It removes renewal metrics
4. It eliminates account planning

Correct Answer: 1. It indicates capability to execute lifecycle practices

Explanation:

Partner maturity reflects how developed a partner’s capabilities are across customer lifecycle practices such as adoption, renewals, processes, skills, tools, and recurring revenue management. Cisco includes drivers and recommendations to improve the Partner Maturity score in the 700 805 exam objectives. A stronger maturity level can indicate that the partner has the people, processes, and technology needed to manage customers consistently across the lifecycle. Improving maturity requires more than one renewal result. It involves building repeatable practices that can scale across a broader customer base.

Question 57. What is the focus of the Cisco Services Partner Program

1. Hardware manufacturing only
2. Network cabling only
3. Recurring revenue and partner incentives
4. Employee recruitment

Correct Answer: 3. Recurring revenue and partner incentives

Explanation:

Cisco describes the Services Partner Program as focusing on recurring revenue while providing performance based incentives to eligible partners. The program encourages partners to build strong lifecycle and services practices that protect customer coverage and create predictable recurring business. The 700 805 blueprint includes Cisco programs that support partner renewals, so Renewals Managers should understand how partner programs reinforce renewal performance. These programs can align financial incentives with activities such as service attachment, on time renewals, lifecycle engagement, and customer retention.

Question 58. What renewal metric has Cisco used to measure partner renewal performance

1. In Quarter Renewal Rate
2. Average shipping rate
3. Device boot rate
4. Customer login rate

Correct Answer: 1. In Quarter Renewal Rate

Explanation:

Cisco has used In Quarter Renewal Rate as a metric for evaluating partner renewal performance. The metric focuses on renewals that are due within the measured Cisco quarter and provides a clearer view of whether expiring opportunities are being renewed on time. Cisco partner reporting resources also provide renewal reports that help partners review upcoming and in quarter renewal performance. A metric tied directly to renewal timing can help partners identify gaps, prioritize action, and measure improvement in recurring revenue execution.

Question 59. What does renew dot cisco dot com provide

1. Contract and subscription visibility
2. Employee expense management
3. Network configuration
4. Hardware manufacturing data

Correct Answer: 3. Contract and subscription visibility

Explanation:

The Cisco Renewals and Installed Base Dashboard provides customers with visibility into active, expired, and upcoming contracts and subscriptions. Cisco explains that users can review renewal dates, coverage details, auto renewal status, and orderable renewal quotes where available. It also provides information about products approaching their last date of support. This visibility helps customers plan renewals before coverage lapses and can support replacement or migration discussions. Better transparency into installed assets and renewal timing can make the commercial process easier for both customers and partners.

Question 60. What should digital lifecycle engagement complement

1. Customer and partner human engagement
2. Product cancellation
3. Manual inventory errors
4. Reduced adoption activity

Correct Answer: 2. Customer and partner human engagement

Explanation:

Digital lifecycle engagement is designed to complement rather than replace personal customer interactions. Cisco Lifecycle Advantage uses automation to reach customers consistently at important lifecycle milestones, while account teams and customer success professionals continue handling complex discussions, risk, value realization, and relationship management. Cisco has explicitly described Lifecycle Advantage as supplementing the high touch engagement partners already provide. Combining digital scale with human expertise allows partners to engage more customers without losing the personalized conversations required for important adoption, renewal, and expansion decisions.