View Full Cisco 700-805 Exam Dumps and Practice Test Dumps.

Question 61. What is a Success Plan designed to document

1. Product shipping routes
2. Customer goals and success actions
3. Hardware serial formats
4. Employee schedules

Correct Answer: 2. Customer goals and success actions

Explanation:

A Success Plan documents the outcomes the customer wants to achieve and the activities required to help reach those outcomes. It can provide a shared view of business objectives, milestones, responsibilities, risks, and progress. For a Renewals Manager, understanding the Success Plan is useful because renewal readiness should connect to the value the customer is receiving from the solution. If key outcomes are delayed or adoption is incomplete, those conditions can create renewal risk. Cisco includes Success Plan concepts and Renewals Manager responsibilities within the broader customer success knowledge expected for the 700 805 exam.

Question 62. What does a Health Index help assess

1. Product manufacturing speed
2. Office maintenance
3. Shipping performance only
4. Overall customer relationship health

Correct Answer: 4. Overall customer relationship health

Explanation:

A Health Index provides a structured way to understand the overall condition of a customer relationship. It can combine signals such as adoption, engagement, support experience, business outcomes, renewal risk, and other indicators that show whether the customer is progressing successfully. Cisco includes Health Index concepts in the Renewals Manager knowledge framework because renewals should not be evaluated only from the expiration date. A deteriorating health condition can signal future renewal risk and should prompt the account team to investigate causes and create appropriate actions before the commercial renewal becomes urgent.

Question 63. In a RACI model what does Responsible mean

1. Performs the work
2. Gives final executive approval only
3. Receives information only
4. Provides optional advice only

Correct Answer: 1. Performs the work

Explanation:

In a RACI model, the Responsible role performs the work required to complete a task or activity. The other standard RACI roles are Accountable, Consulted, and Informed. Cisco expects Renewals Managers to understand their role across a RACI structure because successful renewals often involve several contributors from sales, customer success, operations, and commercial teams. Clearly defining responsibility reduces confusion about who should complete each activity. The Renewals Manager may be responsible for specific renewal tasks while another account team member remains accountable for the overall customer relationship or commercial decision.

Question 64. In a RACI model who has final ownership of the outcome

1. Informed
2. Consulted
3. Accountable
4. Responsible only

Correct Answer: 3. Accountable

Explanation:

The Accountable role has final ownership for the completion and outcome of an activity. While one or more people can be Responsible for performing work, accountability should remain clear so there is no uncertainty about who owns the result. Cisco includes RACI knowledge in the Renewals Manager framework because renewal activities span several teams. Sales, customer success, renewals, operations, and specialists may all contribute, but assigning accountability helps ensure decisions are made and deadlines are met. Clear ownership becomes particularly important when renewal risk requires escalation or cross functional action.

Question 65. What does CapEx usually represent

1. Upfront investment in assets
2. Monthly subscription only
3. Customer adoption score
4. Renewal risk status

Correct Answer: 1. Upfront investment in assets

Explanation:

Capital expenditure generally refers to spending used to acquire or improve longer term assets. In technology purchasing, this can include significant upfront purchases of equipment or infrastructure that is capitalized according to the customer’s accounting policies. Cisco expects Renewals Managers to understand CapEx and OpEx because financial preferences can influence how customers buy technology. A customer focused on reducing upfront capital requirements may prefer subscription or consumption approaches, while another organization may have capital budget available for certain purchases. Understanding the customer’s financial model supports more relevant renewal and procurement discussions.

Question 66. What does OpEx usually represent

1. Permanent asset ownership only
2. Hardware serial tracking
3. Ongoing operating expenditure
4. Customer lifecycle stage

Correct Answer: 3. Ongoing operating expenditure

Explanation:

Operating expenditure generally represents ongoing costs required to operate the business. Subscription based technology and recurring services can often align more naturally with an OpEx purchasing model because spending occurs over time instead of through one large upfront capital purchase. Cisco includes CapEx and OpEx implications in the Renewals Manager business knowledge because these financial preferences influence customer buying motions. A Renewals Manager who understands how the customer budgets technology can better anticipate approval requirements, timing, and the commercial structure most likely to align with the customer’s procurement strategy.

Question 67. What can a delayed renewal cause

1. Automatic adoption growth
2. Coverage and revenue risk
3. Guaranteed expansion
4. Lower customer effort

Correct Answer: 2. Coverage and revenue risk

Explanation:

A delayed renewal can create both customer service risk and vendor revenue risk. Customers may experience gaps in support, entitlement, or subscription access depending on the offer and contract structure. From the business perspective, delayed renewal can reduce predictability and increase the chance that the opportunity is lost or reduced. Cisco includes the financial and service impacts of on time and delayed renewals in its Renewals Manager framework. This is why renewal activities should begin early enough to resolve procurement, value, budget, and exception issues before the current coverage or subscription term ends.

Question 68. What is the main benefit of an on time renewal

1. Longer quote creation
2. More manual processing
3. Reduced customer communication
4. Continuity of coverage and recurring revenue

Correct Answer: 4. Continuity of coverage and recurring revenue

Explanation:

An on time renewal helps maintain continuity for the customer while protecting recurring revenue for the vendor and partner. The customer avoids unnecessary gaps in support or subscription entitlement, while the commercial teams preserve predictable recurring business. Cisco specifically expects Renewals Managers to understand the impact of renewal timing. Achieving an on time renewal usually requires early risk identification, correct install base data, accurate quoting, customer engagement, and timely procurement activity. Delays often become harder to resolve as expiration approaches, which is why proactive renewal management is an important part of the role.

Question 69. Which contract element most directly affects the duration of customer coverage

1. Product color
2. Warehouse location
3. Contract term
4. Employee count

Correct Answer: 3. Contract term

Explanation:

The contract term defines how long the customer receives the agreed subscription, service, or support coverage. Cisco includes contract elements that drive customer value in the Renewals Manager business knowledge because terms influence budgeting, coverage continuity, and customer expectations. A longer or shorter term can affect commercial planning and the timing of the next renewal motion. The Renewals Manager should understand the applicable term and expiration date so the account team can prepare the customer well in advance and avoid unexpected gaps in coverage or subscription access.

Question 70. What should recommended contract actions primarily support

1. Customer success and coverage continuity
2. More complex paperwork
3. Reduced asset visibility
4. Delayed procurement

Correct Answer: 1. Customer success and coverage continuity

Explanation:

Recommended contract actions should help the customer maintain the coverage and capabilities needed to achieve business outcomes. Cisco includes recommended actions for contract success in the Renewals Manager framework because contract management should connect to customer value rather than being treated as an administrative exercise. Examples can include addressing uncovered assets, resolving upcoming expirations, correcting install base information, or aligning service levels to operational requirements. The most appropriate action depends on the customer’s environment and goals. A useful recommendation should reduce risk and support the customer’s ongoing technology success.

Question 71. What is the purpose of reviewing uncovered assets

1. Remove installed products
2. Delay support
3. Reduce Smart Account access
4. Identify potential support gaps

Correct Answer: 4. Identify potential support gaps

Explanation:

Uncovered assets are products that may not currently have the desired support coverage. Reviewing them helps the customer identify potential operational risk and decide whether support should be attached. Cisco’s Renewals and Installed Base Dashboard provides visibility into uncovered assets and allows customers to request information about support services. For Renewals Managers, uncovered assets can be relevant because they may represent both a customer risk and an opportunity to improve coverage. The discussion should focus on the customer’s support needs and business impact rather than simply increasing the renewal value.

Question 72. What does Last Date of Support indicate

1. The first product sale date
2. The final date support is available
3. The quote creation date
4. The subscription start date

Correct Answer: 2. The final date support is available

Explanation:

Last Date of Support identifies the final date on which Cisco support is available for a product according to its lifecycle policy. The Renewals and Installed Base Dashboard can show items approaching this milestone so customers can evaluate replacement or migration options. This is important during renewal planning because continuing to renew or depend on products nearing the end of support may not align with the customer’s longer term technology strategy. A Renewals Manager should recognize these lifecycle signals and coordinate appropriate discussions with the account team before the customer reaches a support deadline.

Question 73. What can auto renewal reduce for eligible subscriptions

1. Manual renewal effort
2. Customer visibility
3. License entitlement
4. Product adoption

Correct Answer: 1. Manual renewal effort

Explanation:

Auto renewal can reduce manual renewal activity for eligible subscriptions by automatically continuing the subscription according to its commercial terms. Cisco’s renewal dashboard identifies subscriptions that are set to auto renew so customers can understand which items require manual action and which do not. Auto renewal does not eliminate the need for customer lifecycle management because organizations still need to evaluate value, usage, budget, and whether the subscription continues to meet requirements. However, it can simplify administrative work and reduce the chance that a subscription unintentionally expires because someone missed a manual renewal deadline.

Question 74. What should a customer do when an orderable renewal quote is already available in the dashboard

1. Delete the contract
2. Ignore the quote
3. Review it and notify the partner to order
4. Create a new Smart Account

Correct Answer: 4. Review it and notify the partner to order

Explanation:

Cisco’s Renewals and Installed Base Dashboard allows customers to review available renewal quote details and make supported adjustments before notifying their partner to place the order. This can simplify the renewal process because much of the relevant contract and subscription information is already visible in one place. Customers can also review upgrade opportunities or remove lines where supported. For Renewals Managers, this digital workflow can reduce administrative friction, but the commercial and customer value conversation may still require direct collaboration with the customer and account team.

Question 75. What should a Renewals Manager do if a customer cannot see expected contract data

1. Assume the contract does not exist
2. Cancel the renewal
3. Help verify account access and data alignment
4. Remove Smart Licensing

Correct Answer: 3. Help verify account access and data alignment

Explanation:

Missing contract or subscription information in the renewal dashboard can result from account access, CCO ID alignment, company information, or other data association issues. Cisco recommends confirming that the user is signed in with the correct Cisco ID and that the account has the proper access level. If the information remains unavailable, the customer can use dashboard support channels for assistance. A Renewals Manager should help identify the access issue rather than immediately concluding that the renewal opportunity or contract does not exist. Accurate visibility is important before preparing the commercial renewal motion.

Question 76. What does an Enterprise Software Buying Program aim to provide

1. Simplified and flexible purchasing
2. Mandatory hardware replacement
3. Removal of all licenses
4. One time support only

Correct Answer: 2. Simplified and flexible purchasing

Explanation:

Cisco describes its Enterprise Software Buying Program as a way to simplify software purchasing under a more flexible commercial structure. Such programs can provide more predictable pricing, easier license management, and a scalable framework for growth. Renewals Managers should understand these buying models because customers may prefer broad agreements instead of separate transactions for each product or subscription. Matching the commercial approach to how the customer wants to purchase and consume technology can reduce procurement friction and support longer term recurring revenue relationships.

Question 77. What is a key benefit of centralized license visibility

1. More manual tracking
2. Lower adoption automatically
3. Better understanding of entitlements
4. Removal of all contracts

Correct Answer: 4. Better understanding of entitlements

Explanation:

Centralized license visibility helps customers understand which software entitlements they own and how those entitlements are being used. Cisco Smart Licensing is designed to simplify software management by providing centralized visibility, easier activation, and more flexible license usage. For a Renewals Manager, this information can help clarify which software subscriptions are relevant to upcoming renewals and can reduce confusion caused by fragmented license records. Better entitlement visibility supports more accurate commercial discussions and can help customers make informed decisions about continuing, expanding, or adjusting their software investments.

Question 78. What should be the first response to a declining customer health indicator

1. Investigate the underlying cause
2. Increase price immediately
3. Close the opportunity
4. Stop customer communication

Correct Answer: 1. Investigate the underlying cause

Explanation:

A declining customer health indicator should trigger investigation rather than an immediate commercial response. The underlying issue could involve adoption, unresolved support problems, stakeholder changes, budget concerns, missing outcomes, or dissatisfaction. Cisco’s customer success framework emphasizes understanding health and developing appropriate actions before the problem becomes a renewal crisis. The Renewals Manager should work with customer success and account team members to determine the cause and coordinate a response. Early intervention gives the team more opportunity to restore value and improve the customer’s renewal readiness.

Question 79. What is the best reason to align renewals with the customer’s business objectives

1. Increase paperwork
2. Make the renewal relevant to customer value
3. Avoid discussing outcomes
4. Reduce account collaboration

Correct Answer: 2. Make the renewal relevant to customer value

Explanation:

Aligning the renewal with customer business objectives helps demonstrate why continuing the technology investment matters. Cisco expects Renewals Managers to evaluate products, solutions, and services according to how they help customers achieve business goals. A renewal discussion that connects technology to measurable value is generally stronger than one focused only on expiration dates and pricing. This approach also gives the team a better basis for recommending changes, service upgrades, or expansion opportunities when they genuinely support the customer’s objectives. Business alignment therefore strengthens both retention and long term customer relationships.

Question 80. What should a Renewals Manager use customer tool insights to support

1. Office design
2. Employee scheduling
3. Relevant product and service positioning
4. Manufacturing decisions

Correct Answer: 3. Relevant product and service positioning

Explanation:

Cisco expects Renewals Managers to use visibility from tools such as PXP and CX IB to help position products, solutions, and services appropriately. These tools provide information about the customer’s environment, installed base, renewal opportunities, and business context. The objective is not simply to increase the number of products in the quote. Tool insights should help the account team identify what is relevant to the customer’s current environment and desired outcomes. Better data improves the quality of renewal and expansion conversations and reduces the risk of making recommendations that do not fit the customer’s actual needs.