View Full Cisco 700-805 Exam Dumps and Practice Test Dumps.

Question 141. Which Success Tracks level includes remote practice labs

1. Basic
2. Level 2
3. Level 1 only
4. Trial

Correct Answer: 2. Level 2

Explanation:

Success Tracks Level 2 includes advanced contextual learning capabilities such as remote practice labs in addition to the digital learning resources provided at the lower level. These resources help customer teams develop practical technical skills while working toward successful adoption and operation of Cisco solutions. For a Renewals Manager, understanding service level differences is useful when identifying an expansion opportunity that can provide additional customer value. The recommendation should be connected to the customer’s technical skills, operational goals, and need for deeper learning resources rather than being positioned only as a larger commercial transaction.

Question 142. What is a key benefit of Cisco Solution Support

1. Automatic software renewal only
2. Hardware shipping only
3. Customer billing management
4. One primary support contact for a solution

Correct Answer: 4. One primary support contact for a solution

Explanation:

Cisco Solution Support provides a primary point of contact for technical issues involving supported multiproduct and multivendor environments. Instead of requiring the customer to determine which vendor caused the problem before opening a case, Cisco can coordinate the support process across the supported solution. This can simplify troubleshooting and reduce the effort required from the customer’s operations team. A Renewals Manager should understand this value because Solution Support is specifically identified in the 700 805 blueprint as an opportunity that can deliver higher customer value during the renewal motion.

Question 143. What does Solution Support reduce for a customer with a multivendor issue

1. Need to isolate the problem before opening a case
2. Number of purchased products
3. Length of software licenses
4. Smart Account access

Correct Answer: 1. Need to isolate the problem before opening a case

Explanation:

Solution Support allows a customer to open a support case without first determining which individual product or vendor is responsible for the issue. Cisco provides a primary support contact with solution, product, architecture, and interoperability expertise and coordinates with supported alliance partners when necessary. This can reduce the customer’s troubleshooting burden in complex environments. The service is therefore positioned around support efficiency and faster issue resolution rather than simply adding another isolated product support contract. Renewals Managers can use this distinction when discussing support value with customers operating integrated technology solutions.

Question 144. What is the purpose of Partner Lifecycle Services

1. Replace Smart Accounts
2. Eliminate customer support
3. Let eligible partners deliver lifecycle services under their brand
4. Remove recurring revenue

Correct Answer: 3. Let eligible partners deliver lifecycle services under their brand

Explanation:

Partner Lifecycle Services enables eligible Cisco partners to deliver lifecycle service capabilities to customers under the partner’s own brand. Cisco developed the program as part of a broader move from point product transactions toward lifecycle based customer outcomes. This creates an opportunity for partners to develop their own differentiated services practice while using Cisco capabilities and intellectual property. The 700 805 blueprint identifies Partner Lifecycle Services Support as a potential renewal expansion opportunity. Renewals Managers should therefore understand how partner delivered lifecycle services can strengthen customer value and recurring revenue relationships.

Question 145. What business model does Partner Lifecycle Services support

1. Lifecycle focused customer outcomes
2. One time hardware sales only
3. Customer disengagement
4. Manual licensing only

Correct Answer: 1. Lifecycle focused customer outcomes

Explanation:

Partner Lifecycle Services supports a business model centered on the customer’s complete lifecycle and desired outcomes rather than only the initial technology sale. Cisco describes the program as helping eligible partners deliver service capabilities that support customers after purchase and through ongoing adoption and operation. This lifecycle approach can strengthen customer loyalty and create recurring revenue opportunities for partners. For Renewals Managers, the model reinforces the idea that renewals are connected to continuing customer value and should be managed as part of a longer relationship rather than as isolated expiration date transactions.

Question 146. Which Success Tracks capability helps customers identify software related risk

1. Office planning
2. Software recommendations and advisories
3. Shipping analytics
4. Employee scheduling

Correct Answer: 2. Software recommendations and advisories

Explanation:

Success Tracks can provide customers with insights such as software recommendations, security advisories, field notices, priority bugs, and other information that can help reduce technology risk. Higher service levels can provide even deeper capabilities such as device risk information and more proactive operational guidance. These insights can help customers move from reactive support toward proactive management. A Renewals Manager should understand these benefits because the value of a service renewal is often connected to reduced operational risk, faster issue resolution, and improved technology reliability rather than simply retaining access to a support phone number.

Question 147. What is a major goal of Cisco Support Signature

1. Remove expert involvement
2. Limit software recommendations
3. Provide basic reactive support only
4. Deliver high touch operational support

Correct Answer: 4. Deliver high touch operational support

Explanation:

Cisco Support Signature is designed for organizations that require a high touch support experience focused on operational excellence. Current Cisco support information describes capabilities such as rapid response, restoration objectives, expert specialists, proactive software recommendations, risk information, and advanced learning resources. This level is intended for customers whose environments require deeper engagement than ordinary reactive product support. Renewals Managers should understand the value difference between service levels so they can help account teams position the appropriate support experience according to business criticality and operational requirements.

Question 148. What does Cisco Support Standard primarily provide

1. No technical assistance
2. Signature level advisory service
3. Consistent product support and learning resources
4. Partner branded support only

Correct Answer: 3. Consistent product support and learning resources

Explanation:

Cisco Support Standard provides core technical product support together with capabilities such as case access, advisories, asset and license visibility, and contextual learning resources depending on the supported offer. It provides a foundation for ongoing product operations without the more personalized and high touch capabilities associated with Signature level support. Renewals Managers should understand service level differentiation because customers have different operational requirements. A smaller or less critical environment may need standard support, while another customer may benefit from a more proactive and personalized service model.

Question 149. What does the Lifecycle Advantage model combine

1. Manufacturing shipping and payroll
2. Customer Success Renewals and Growth
3. Hardware routing and switching
4. Licensing only

Correct Answer: 2. Customer Success Renewals and Growth

Explanation:

Cisco has described Lifecycle Advantage around three major pillars including Customer Success, Renewals, and Growth. Customer Success focuses on helping customers adopt and realize value. Renewals focuses on retaining recurring business and maintaining customer continuity. Growth focuses on identifying additional opportunities where more capabilities can create customer value. Together these pillars create a lifecycle approach that extends beyond the initial product sale. The model is relevant to Renewals Managers because renewal execution should connect both to the value already achieved and to appropriate future expansion opportunities.

Question 150. What should a Renewals Manager do with customer lifecycle insights

1. Use them to prioritize customer actions
2. Ignore them until expiration
3. Delete them after quoting
4. Use them only for hardware shipping

Correct Answer: 1. Use them to prioritize customer actions

Explanation:

Lifecycle insights help customer facing teams identify which accounts need attention and what actions are likely to improve customer outcomes. Information about adoption, telemetry, health, coverage, and renewal status can reveal both risk and growth opportunities. A Renewals Manager should use these insights alongside the account team’s knowledge to prioritize activities rather than treating every renewal opportunity identically. An account with strong adoption may require a straightforward commercial renewal, while an account with low usage or stalled outcomes may require additional customer success engagement before the commercial discussion can succeed.

Question 151. What does Success Tracks connect customers to

1. Expertise learning insights and support
2. Only product invoices
3. Only hardware replacement
4. Only contract pricing

Correct Answer: 4. Expertise learning insights and support

Explanation:

Success Tracks is designed to connect customers to expertise, learning, insights, and support throughout the technology lifecycle. Cisco positions the service as a guided approach that helps customers move from deployment through adoption and ongoing operation while reducing barriers to value realization. These capabilities can include expert resources, telemetry based insights, contextual learning, and technical support. For Renewals Managers, the important point is that Success Tracks provides continuing value after purchase, which can support both customer success and a stronger reason to renew or expand the service relationship.

Question 152. What platform historically delivered Success Tracks digital experiences

1. CCW R only
2. Smart Account portal
3. CX Cloud
4. Cisco Learning Network only

Correct Answer: 3. CX Cloud

Explanation:

Cisco Success Tracks has historically delivered its guided digital customer experience through CX Cloud. The platform brings together expertise, learning, telemetry insights, support information, asset visibility, and lifecycle guidance. Cisco has also provided corresponding partner visibility through partner experience platforms so partners can understand customer progress and identify opportunities to help. The important concept for a Renewals Manager is that the service combines digital experience with customer success and support capabilities rather than functioning only as a traditional reactive support contract.

Question 153. Which Success Tracks capability helps improve customer technical skills

1. Contextual learning
2. AutoQuote
3. Smart Account roles
4. Contract co termination

Correct Answer: 1. Contextual learning

Explanation:

Contextual learning provides technology specific learning resources designed to help customer teams build skills that are relevant to the products and architectures they operate. Cisco uses resources such as online courses, learning paths, tutorials, demonstrations, and remote practice labs depending on the service level. Improving customer skills can support faster adoption and more effective day to day operation of technology. Renewals Managers should understand this value because training and skill gaps can become adoption barriers. A service that includes useful learning resources can therefore support continued customer value and renewal readiness.

Question 154. What is a major characteristic of Solution Support Alliance Partners

1. They replace Cisco entirely
2. They remove multivendor support
3. They provide only licensing
4. They coordinate with Cisco on supported multivendor issues

Correct Answer: 4. They coordinate with Cisco on supported multivendor issues

Explanation:

Solution Support Alliance Partners are technology providers with whom Cisco has formalized technical support processes. When a supported multivendor issue occurs, Cisco can coordinate with these vendors while remaining the customer’s primary support contact for the case. This reduces the customer’s need to manage several independent vendor support teams and determine which vendor owns the problem. The value is particularly relevant in complex solutions containing Cisco and third party technologies. Renewals Managers can use this distinction when explaining why solution level support can provide greater operational efficiency than isolated product support.

Question 155. What does Partner Lifecycle Services Support aim to improve

1. Partner delivered support value
2. Customer contract complexity
3. Manual renewal effort
4. Product manufacturing

Correct Answer: 2. Partner delivered support value

Explanation:

Partner Lifecycle Services Support allows eligible partners to deliver premium support capabilities under their own brand while using Cisco lifecycle service capabilities. Cisco has described the program as helping partners move beyond a traditional reactive hardware support model toward predictive software and solution based services. This can strengthen the partner’s trusted advisor position, increase customer loyalty, and improve renewal opportunities. For Renewals Managers, understanding PLS Support helps identify situations where a partner delivered service model may provide the customer with additional value while also growing recurring partner revenue.

Question 156. What should determine the support level recommended at renewal

1. Customer operational requirements
2. Maximum possible price
3. Random product selection
4. Number of sales meetings

Correct Answer: 3. Customer operational requirements

Explanation:

The support level recommended during renewal should be based on the customer’s actual environment and operational requirements. Factors can include business criticality, required response times, complexity, multivendor dependencies, technical skills, risk tolerance, and the need for proactive assistance. Cisco offers different support and success service levels because customers do not all require the same experience. Renewals Managers should therefore understand service differences and connect recommendations to the customer’s desired outcomes. Positioning a higher level simply because it costs more does not create a strong value based renewal conversation.

Question 157. What is a major advantage of proactive support

1. It can identify risks before major disruption
2. It eliminates all technology failures
3. It removes customer responsibility
4. It ends the need for renewals

Correct Answer: 4. It can identify risks before major disruption

Explanation:

Proactive support uses telemetry, analytics, automation, and expert guidance to identify risks or recommendations before they become major operational incidents. Cisco’s current support strategy emphasizes moving customers from purely reactive problem resolution toward proactive and predictive operations. Examples can include software recommendations, security advisories, device risk information, and configuration assessments. These capabilities do not guarantee that failures will never occur, but they can reduce operational risk and improve readiness. For Renewals Managers, proactive support represents a customer value point that can help differentiate service levels during renewal discussions.

Question 158. What does a primary support contact improve in a complex environment

1. Product manufacturing
2. Issue coordination
3. Contract expiration
4. Employee payroll

Correct Answer: 1. Issue coordination

Explanation:

A primary support contact simplifies issue coordination when several products or vendors are involved in one technical problem. Instead of the customer opening several independent cases and coordinating the vendors, Cisco Solution Support can act as the primary contact and manage the case across the supported solution. Cisco emphasizes accountability from the initial call through resolution. This can reduce troubleshooting complexity for customer operations teams and speed collaboration between technical specialists. Renewals Managers should understand this operational value because coordinated support can be an important reason for customers to renew or upgrade their service coverage.

Question 159. What does Cisco Customer Success resource content primarily help customers do

1. Adopt and use Cisco technology effectively
2. Cancel active contracts
3. Remove product licensing
4. Replace account teams

Correct Answer: 3. Adopt and use Cisco technology effectively

Explanation:

Cisco Customer Success resources provide guides, videos, virtual events, upgrade guidance, case studies, and other self service content intended to help customers adopt and use their technology successfully. Customers can find resources by technology area and learning style. This supports value realization because customers often need more than product access to achieve useful outcomes. Renewals Managers should recognize that adoption resources can help address barriers before they become renewal risk. Customers that understand and use their purchased technology are generally in a stronger position to recognize ongoing value from the investment.

Question 160. What should a lifecycle based renewal strategy emphasize

1. Only the expiration date
2. Customer value throughout the relationship
3. Only quote discounts
4. Only hardware replacement

Correct Answer: 2. Customer value throughout the relationship

Explanation:

A lifecycle based renewal strategy emphasizes customer value from purchase through adoption, operation, renewal, and future growth. Cisco’s customer success approach focuses on helping customers realize outcomes throughout the technology lifecycle rather than contacting them only when a contract is close to expiration. Renewals Managers should therefore use information from customer success teams, lifecycle tools, installed base data, support activity, and commercial systems to understand the complete relationship. When renewal conversations reflect value already achieved and future outcomes the customer wants, they become more meaningful than conversations focused only on dates and pricing.