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Question 201. What percentage of the 700 805 blueprint covers Customer Experience

1. 20 percent
2. 10 percent
3. 30 percent
4. 40 percent

Correct Answer: 2. 10 percent

Explanation:

Customer Experience represents 10 percent of the Cisco 700 805 exam blueprint. This section covers the definition of customer experience, the choosing using loving lifecycle, financial implications of attrition and expansion, recurring revenue importance, and recurring revenue financial terminology. Although it has a smaller weighting than the Renewals Process and Roles and Responsibilities sections, it establishes important business concepts used throughout the exam. Renewals Managers need to understand how customer experiences influence retention and continued recurring revenue because renewal decisions are closely connected to the value customers perceive throughout their relationship with Cisco.

Question 202. What percentage of the blueprint covers Customer Success

1. 30 percent
2. 20 percent
3. 15 percent
4. 10 percent

Correct Answer: 4. 10 percent

Explanation:

Customer Success accounts for 10 percent of the Cisco 700 805 blueprint. The section includes the definition of customer success, the drivers creating the need for customer success, the customer journey from purchase through adoption, purchasing and consumption models, customer success team responsibilities, and assets used to define value and expectations. These concepts matter to Renewals Managers because successful adoption and outcome realization can strongly influence renewal readiness. A customer that consistently realizes value has a clearer reason to continue investing when its subscription or service approaches renewal.

Question 203. What percentage of the blueprint covers Roles and Responsibilities

1. 30 percent
2. 10 percent
3. 20 percent
4. 40 percent

Correct Answer: 1. 30 percent

Explanation:

Roles and Responsibilities represents 30 percent of the Cisco 700 805 exam blueprint. This major section covers the Renewals Manager role within the customer lifecycle, collaboration with sales and customer success teams, Renewals Manager tasks, measures of success, and the renewal cycle for software and services. The large weighting reflects how important cross functional execution is to the role. A Renewals Manager does not work independently. Successful renewal outcomes depend on clear responsibility, communication, customer engagement, commercial coordination, and collaboration with account resources throughout the lifecycle.

Question 204. Passing the current 700 805 exam supports which Cisco requirement

1. CCIE lab eligibility
2. Hardware specialization only
3. Customer Success Practice Maturity
4. Network automation certification

Correct Answer: 3. Customer Success Practice Maturity

Explanation:

Cisco currently states that passing the 700 805 Cisco Renewals Manager exam validates the candidate’s expertise and supports requirements for Customer Success Practice Maturity. The exam is intended for Renewals Managers and evaluates Customer Experience concepts and tools covered in the Stage 1 and Stage 2 learning maps. This demonstrates that the assessment is connected to broader partner lifecycle capabilities rather than only testing individual commercial tasks. A mature customer success practice requires people who understand recurring revenue, customer value, renewal execution, tools, risk, and collaboration across the account team.

Question 205. What does Active mean in the Cisco renewals dashboard

1. More than one year overdue
2. Valid and not currently up for renewal
3. Waiting for partner assignment
4. Already terminated

Correct Answer: 2. Valid and not currently up for renewal

Explanation:

In the Cisco Renewals and Installed Base Dashboard, Active identifies valid contracts and subscriptions that are not currently within the renewal window. Cisco separates dashboard records into categories including expiring, expired, and active so customers can quickly understand renewal status. Active items still matter to lifecycle planning because they represent current coverage and future recurring business even though no immediate renewal action may be required. Renewals Managers can use this visibility to understand the broader installed base and prepare future engagement before those items eventually enter the expiring category.

Question 206. What does the partner sidebar in renew Cisco help a customer do

1. Filter items by partner
2. Configure licenses
3. Change product serial numbers
4. Open technical cases

Correct Answer: 1. Filter items by partner

Explanation:

The partner sidebar allows customers to view all relevant contracts and subscriptions together or filter the dashboard to items associated with a specific partner. This is useful when an organization purchases Cisco products and services through several partners. Filtering reduces confusion and makes it easier to understand which partner is associated with a particular renewal. For Renewals Managers, this highlights the importance of accurate partner ownership and customer data because customers may use the dashboard to identify who should help them with a quote or renewal transaction.

Question 207. What happens when dashboard details are shared with a colleague

1. The contract ownership changes
2. The quote is ordered automatically
3. The asset becomes uncovered
4. The colleague receives an email and logs in with a Cisco ID

Correct Answer: 4. The colleague receives an email and logs in with a Cisco ID

Explanation:

Cisco allows customers to share renewal dashboard details with a colleague. The dashboard sends the colleague an email prompting that person to log in with an appropriate Cisco ID to view the information. This feature can help organizations involve procurement, finance, technical, or other internal stakeholders in renewal planning without manually recreating the contract information. Access permissions still apply, so sharing does not bypass Cisco account security. Renewals Managers benefit when relevant customer stakeholders can review accurate renewal information directly and participate earlier in the approval process.

Question 208. What does LDoS indicate for an installed asset

1. The first available sale date
2. The next quote date
3. Support will no longer be available after the milestone
4. The subscription automatically renews

Correct Answer: 3. Support will no longer be available after the milestone

Explanation:

Last Date of Support identifies the lifecycle milestone after which Cisco support coverage is no longer available for the affected product. The renewal dashboard highlights assets approaching this date so customers have time to investigate replacement products or migration services. This information is important because simply renewing other surrounding services may not solve the risk of depending on a product that is nearing the end of support. Renewals Managers should coordinate with the account team when LDoS affects the customer’s environment so renewal and technology lifecycle discussions remain aligned.

Question 209. What subscription information can renew Cisco display

1. Auto renewal status
2. Employee payroll
3. Network passwords
4. Product source code

Correct Answer: 1. Auto renewal status

Explanation:

The Cisco Renewals and Installed Base Dashboard identifies subscriptions that are set to auto renew. This helps customers distinguish between items that require a traditional manual renewal process and subscriptions that are already configured to continue automatically. Customers can still request partner contact when they have questions about these subscriptions. Renewals Managers should understand auto renewal status because it affects the appropriate customer engagement strategy. Even when the administrative transaction is automated, teams may still need to discuss usage, value, changes in requirements, or possible expansion before the next subscription term begins.

Question 210. Which detail can a customer change on an available renewal quote in the dashboard

1. Product serial number
2. Cisco product source code
3. Smart Account ownership automatically
4. Currency

Correct Answer: 4. Currency

Explanation:

Cisco states that customers can review an available renewal quote and make certain supported edits, including changing the currency. This provides flexibility when reviewing the proposal before asking the partner to place the order. The dashboard can therefore support more than passive visibility because customers can interact with eligible renewal quotes directly. Renewals Managers should still make sure that changes remain commercially appropriate and that the resulting proposal aligns with customer requirements. Digital self service can simplify standard renewal activity while human engagement remains important for more complex commercial questions.

Question 211. Which quote action can a customer perform in renew Cisco

1. Rewrite product software
2. Remove supported line items
3. Change serial numbers
4. Create technical bugs

Correct Answer: 2. Remove supported line items

Explanation:

When an orderable renewal quote is available, Cisco allows customers to review quote details and make supported edits that can include removing line items. This gives the customer additional control during quote review before notifying the partner to place the order. Removing a line should be considered carefully because it can create a coverage gap or reduce subscription scope. A Renewals Manager should understand why the customer wants to remove an item and confirm whether the decision aligns with the customer’s actual technology and support requirements before the renewal is finalized.

Question 212. Which identifier can be used to search renew Cisco

1. Employee number
2. Office postal code only
3. PAK or serial number
4. Salesperson ID only

Correct Answer: 3. PAK or serial number

Explanation:

The Renewals and Installed Base Dashboard supports several ways to search for a specific contract, subscription, or asset. Cisco lists identifiers such as contract number, product name, instance number, PAK or serial number, and subscription ID. This flexibility is useful when customers have large installed bases and need to locate one specific item. Renewals Managers can use the same understanding when helping customers validate renewal scope or troubleshoot apparent missing records. Accurate identification reduces the possibility of discussing or quoting the wrong asset.

Question 213. Why might renewal email information differ from the dashboard

1. The product has no serial number
2. All emails are delayed
3. AutoQuote changes the account
4. The notification email and CCO ID may be different

Correct Answer: 4. The notification email and CCO ID may be different

Explanation:

Cisco explains that renewal notification emails can appear to reference different contracts from those visible in the dashboard when the email used for notifications is not aligned with the Cisco ID used to log in. Customers are advised to confirm that the CCO ID and notification identity correspond to the correct company and role information. This is an important data quality issue because inaccurate account alignment can make customers believe that contracts are missing. Renewals Managers should help resolve access and identity alignment before assuming the underlying contract data is incorrect.

Question 214. What can cause a customer to see no contract data in renew Cisco

1. Missing or incorrect access information
2. Every contract has expired
3. Smart Licensing is disabled
4. The customer has too many products

Correct Answer: 1. Missing or incorrect access information

Explanation:

Cisco states that missing dashboard data can result from incomplete Cisco ID information or an account that does not have the required access level. The customer may need to verify account details or contact the appropriate support channel to resolve the access issue. The absence of dashboard records should therefore not automatically be interpreted as proof that no contracts or subscriptions exist. Renewals Managers should confirm data access and customer identity alignment before changing the renewal plan based on apparently missing information.

Question 215. What is a primary purpose of LCA Customer Success

1. Replace all account managers
2. Scale customer success practices
3. Eliminate telemetry
4. Cancel subscriptions

Correct Answer: 2. Scale customer success practices

Explanation:

Lifecycle Advantage Customer Success is designed to provide partners with the information and insights required to guide customers through the lifecycle while scaling customer success practices. Cisco highlights account data, enhanced telemetry, recommendations, contact management, and lifecycle information within the platform. The goal is to help partners serve more customers consistently without depending only on manual one to one engagement. For Renewals Managers, scalable customer success is valuable because stronger adoption and lifecycle progress can improve customer health and create a better foundation for future renewals and expansion.

Question 216. What does enhanced telemetry in LCA Customer Success provide

1. Automatic renewal cancellation
2. Product manufacturing details
3. Deeper understanding of deployment progress
4. Employee expense information

Correct Answer: 3. Deeper understanding of deployment progress

Explanation:

Enhanced telemetry gives partners a deeper understanding of how customers are progressing through deployment and adoption. Cisco positions this information as a way to connect customer data with recommended actions so partners can provide more targeted support. Detailed telemetry can show whether a customer is moving successfully through expected milestones or whether additional assistance may be required. This is relevant to renewal planning because customers who have not successfully deployed or adopted a solution can present greater renewal risk than customers already realizing clear value.

Question 217. How is IQRR calculated

1. Covered value divided by opportunity value
2. Opportunity value divided by customer count
3. Revenue divided by product count
4. Quotes divided by contracts

Correct Answer: 1. Covered value divided by opportunity value

Explanation:

Cisco defines In Quarter Renewal Rate as the covered normalized value divided by the normalized renewal opportunity value for the measured quarter. The result is expressed as a percentage and indicates how much of the relevant in quarter service renewal opportunity has been successfully covered. This gives partners and Cisco a consistent way to evaluate renewal performance against the opportunity that was actually available. Renewals Managers should understand what the metric represents because individual renewal execution contributes to the broader performance measured through renewal rate indicators.

Question 218. What does a higher IQRR generally indicate

1. More contracts are overdue
2. Customer adoption has stopped
3. Quote accuracy has decreased
4. A larger share of renewal opportunity was covered

Correct Answer: 4. A larger share of renewal opportunity was covered

Explanation:

Because IQRR compares the value successfully renewed with the renewal opportunity available in the quarter, a higher percentage generally means a larger share of the in quarter renewal opportunity was successfully covered. The metric has been used by Cisco to align partner renewal performance with Cisco renewal measures. Renewals Managers influence this outcome through early engagement, risk management, accurate quoting, exception handling, and order completion. The percentage should still be understood together with customer value and account context rather than treated as the only measure of a healthy customer relationship.

Question 219. Which blueprint section includes the renewal cycle for software and services

1. Customer Experience
2. Cisco Tools and Processes
3. Roles and Responsibilities
4. Customer Success

Correct Answer: 3. Roles and Responsibilities

Explanation:

The renewal cycle for software and services appears in the Roles and Responsibilities section of the Cisco 700 805 exam blueprint. This section also covers integration of the Renewals Manager with sales, customer success roles, and the broader renewals team, along with Renewals Manager tasks and measures of success. The placement reflects the fact that understanding the renewal cycle is a core responsibility of the role itself. Renewals Managers must recognize how software and service renewal activity progresses and coordinate the appropriate account resources throughout that cycle.

Question 220. Which blueprint section includes CX IB install base assessment

1. Customer Success
2. Renewals Process
3. Customer Experience
4. Roles and Responsibilities

Correct Answer: 2. Renewals Process

Explanation:

Identifying and assessing the customer’s current install base through CX IB is part of the Renewals Process section of the Cisco 700 805 blueprint. This section carries 30 percent of the exam weighting and also includes end to end renewal motion, quote development, exception processing, order processing, expansion, risk assessment, and CCW R deal management. Install base assessment is important because the renewal proposal needs an accurate understanding of what products and services the customer currently owns, what coverage exists, and where gaps or renewal opportunities may be present.