View Full Cisco 700-805 Exam Dumps and Practice Test Dumps.

Question 1. What is a primary goal of customer experience

1. Increase product complexity
2. Improve customer interactions and outcomes
3. Reduce customer communication
4. Focus only on initial sales

Correct Answer: 2. Improve customer interactions and outcomes

Explanation:

Customer experience describes how customers perceive their interactions with a company throughout their relationship. A strong customer experience focuses on helping customers achieve useful outcomes while making interactions consistent, valuable, and positive. Cisco places customer experience at the beginning of the 700 805 CRM blueprint because renewals depend heavily on the value customers perceive after purchasing a solution. Renewals Managers therefore need to understand the complete customer relationship rather than concentrating only on the renewal transaction. Positive experiences can support adoption, retention, recurring revenue, and opportunities to expand the relationship.

Question 2. Which stage follows using in the Cisco customer lifecycle

1. Purchasing
2. Planning
3. Quoting
4. Loving

Correct Answer: 4. Loving

Explanation:

The Cisco customer lifecycle described in the current 700 805 blueprint follows the sequence choosing, using, and loving. Choosing represents the customer’s selection process. Using focuses on adoption and realization of value from the purchased products or services. Loving represents a stronger relationship in which the customer recognizes ongoing value and is more likely to remain engaged with the solution and provider. Renewals Managers should understand these lifecycle stages because renewal conversations are more effective when they reflect the customer’s actual experience and progress rather than beginning only when a contract approaches expiration.

Question 3. What does attrition generally represent

1. Lost recurring business
2. New customer acquisition
3. Additional product adoption
4. Increased contract value

Correct Answer: 1. Lost recurring business

Explanation:

Attrition generally represents recurring business that is lost when customers discontinue, reduce, or fail to renew products and services. It directly affects recurring revenue because the organization loses expected future value from an existing relationship. The Cisco 700 805 blueprint specifically requires candidates to understand the financial implications of attrition. A Renewals Manager should therefore identify renewal risks early, understand why the customer may reduce or discontinue coverage, and coordinate actions with the account and customer success teams. Reducing avoidable attrition helps preserve recurring revenue and maintain long term customer relationships.

Question 4. What does expansion represent in a customer relationship

1. Ending all services
2. Reducing contract scope
3. Increasing customer value and recurring business
4. Removing customer success activities

Correct Answer: 3. Increasing customer value and recurring business

Explanation:

Expansion occurs when an existing customer increases the value of the relationship by purchasing additional products, services, subscriptions, or higher value capabilities. Cisco includes expand as an important financial concept in the Customer Experience portion of the 700 805 blueprint. Renewals Managers can identify expansion opportunities while reviewing the existing install base and renewal requirements. The objective should be to connect additional capabilities to customer business outcomes rather than treating expansion as an isolated sales transaction. Successful expansion can increase recurring revenue while helping the customer gain more value from the overall Cisco solution portfolio.

Question 5. Why is recurring revenue important

1. It improves revenue predictability
2. It eliminates customer success
3. It removes renewal activity
4. It applies only to hardware

Correct Answer: 1. It improves revenue predictability

Explanation:

Recurring revenue provides a more predictable stream of income because customers pay for subscriptions, services, or other recurring offers over defined periods. This creates ongoing relationships rather than relying only on individual one time purchases. Cisco specifically includes the importance of recurring revenue and recurring revenue financial terms in the 700 805 exam blueprint. For Renewals Managers, protecting recurring revenue requires understanding customer adoption, renewal timing, risk, and value realization. Strong renewal practices can improve retention while creating opportunities for customers to expand into additional solutions that support their changing business requirements.

Question 6. Which metric represents annual recurring revenue

1. LTV
2. ATR
3. AOV
4. ARR

Correct Answer: 4. ARR

Explanation:

ARR means Annual Recurring Revenue and represents recurring revenue normalized to an annual period. It is an important business metric for organizations that sell subscription based products and services because it provides visibility into the recurring value of the customer base. The current Cisco 700 805 blueprint includes ARR among the recurring revenue financial terms that Renewals Managers are expected to understand. Renewal activity directly affects ARR because successful renewals preserve recurring revenue while expansion can increase it. Lost or reduced renewals can decrease ARR and negatively affect financial performance.

Question 7. What is the primary focus of customer success

1. Maximizing product complexity
2. Helping customers achieve desired outcomes
3. Limiting product adoption
4. Waiting until renewal expiration

Correct Answer: 2. Helping customers achieve desired outcomes

Explanation:

Customer success focuses on helping customers achieve their desired business and technology outcomes from the products and services they purchased. This differs from simply completing a sale or resolving individual support incidents. Cisco places customer success as a major section of the 700 805 blueprint and expects candidates to understand the customer journey from purchase through adoption. When customers successfully adopt solutions and experience measurable value, they have stronger reasons to continue their relationship. Renewals Managers therefore work closely with customer success roles to understand adoption progress, risks, expectations, and renewal readiness.

Question 8. Which stage immediately follows purchase in the customer success journey

1. Cancellation
2. Decommission
3. Adoption activity
4. Contract deletion

Correct Answer: 3. Adoption activity

Explanation:

After a customer purchases a solution, the focus shifts toward deployment, use, and adoption. Cisco describes the customer journey in the 700 805 blueprint as extending from purchase through adopt. Adoption is essential because a customer must actually use the purchased capabilities and realize value from them before a strong renewal position can develop. Renewals Managers should therefore understand adoption status rather than looking only at contract dates. Low adoption can signal renewal risk, while successful adoption and demonstrated outcomes can support retention and future expansion opportunities.

Question 9. Which purchasing model normally treats technology spending as an operating expense

1. Perpetual asset purchase only
2. Hardware ownership only
3. Capital purchase only
4. Subscription consumption

Correct Answer: 4. Subscription consumption

Explanation:

Subscription based consumption commonly aligns technology spending with operating expense rather than requiring the customer to make a large upfront capital purchase. Cisco expects Renewals Managers to understand different purchasing and consumption models, including software licensing, services subscriptions, enterprise agreements, CapEx, and OpEx. These models can influence how customers budget and approve technology purchases. A Renewals Manager should understand the customer’s preferred financial model because procurement decisions can affect renewal timing, contract structure, and expansion opportunities. Matching the commercial approach to the customer’s financial objectives can make the renewal process more effective.

Question 10. What is a major benefit of an enterprise agreement

1. Simplified consumption across covered solutions
2. Mandatory hardware replacement
3. Elimination of all licensing
4. Removal of subscription terms

Correct Answer: 1. Simplified consumption across covered solutions

Explanation:

An enterprise agreement can simplify the way an organization purchases, manages, and consumes eligible technology across a defined agreement. Instead of handling every individual requirement as a separate transaction, customers can obtain a broader commercial framework that supports predictable consumption and management. Cisco includes enterprise agreements among the purchasing and consumption models Renewals Managers must understand. The Renewals Manager should consider how an agreement aligns with the customer’s business objectives, technology use, and procurement preferences. Understanding the commercial model can also help identify renewal and expansion opportunities at the appropriate stage of the customer lifecycle.

Question 11. Which team should a Renewals Manager coordinate with for customer adoption information

1. Facilities only
2. Payroll team
3. Customer success team
4. Shipping team only

Correct Answer: 3. Customer success team

Explanation:

The customer success team is an important source of information about adoption, value realization, customer goals, and risks. Cisco specifically requires 700 805 candidates to understand how the Renewals Manager integrates with customer success roles and other account team members. A renewal is stronger when the Renewals Manager understands what the customer has achieved with the purchased technology and what barriers remain. Customer success information can therefore influence renewal strategy, risk mitigation, and expansion conversations. Effective collaboration prevents the renewal process from becoming an isolated commercial transaction disconnected from the customer’s actual experience.

Question 12. What should a Renewals Manager primarily do during the renewal cycle

1. Ignore customer risk
2. Coordinate actions toward an on time renewal
3. Remove the account team
4. Wait until expiration

Correct Answer: 2. Coordinate actions toward an on time renewal

Explanation:

The Renewals Manager coordinates activities required to move the customer toward a successful and timely renewal. This involves understanding contract timing, customer value, adoption, commercial requirements, risks, quoting activities, and coordination with the wider account team. Cisco gives Roles and Responsibilities and the Renewals Process significant weight in the 700 805 blueprint. A Renewals Manager should therefore begin managing renewal conditions before the expiration date rather than waiting until the contract has already expired. Early coordination provides more time to resolve customer concerns, commercial exceptions, procurement delays, and other renewal barriers.

Question 13. What should be reviewed to understand the customer’s currently deployed Cisco products and services

1. Customer install base
2. Employee vacation calendar
3. Office floor plan
4. Shipping inventory only

Correct Answer: 1. Customer install base

Explanation:

The customer install base provides visibility into products, services, and related assets currently associated with the customer. Cisco specifically includes identifying and assessing the current customer install base through CX IB in the Renewals Process section of the exam blueprint. Reviewing this information helps a Renewals Manager understand what is approaching renewal, identify coverage gaps, and prepare a more complete renewal strategy. Install base information can also expose opportunities to consolidate contracts, correct records, or discuss additional services. Accurate asset visibility is therefore an important foundation for a successful renewal motion.

Question 14. Which action comes before processing a renewal order

1. Delete the install base
2. Cancel all services
3. Remove pricing
4. Develop the renewal quote

Correct Answer: 4. Develop the renewal quote

Explanation:

Developing the renewal quote occurs before the final order can be processed. The quote needs to reflect the correct products, services, contract terms, pricing, customer requirements, and any approved exceptions. Cisco lists development of a renewal quote, handling nonstandard quote elements, and processing the order as separate steps in the end to end Renewals Process. A Renewals Manager must coordinate these steps carefully because errors in the quote can delay customer approval and order booking. Preparing the quote early also provides more time to manage exceptions and procurement requirements before the renewal deadline.

Question 15. What should a Renewals Manager do when a renewal includes nonstandard requirements

1. Ignore them
2. Follow the exception process
3. Cancel the customer account
4. Remove the renewal

Correct Answer: 2. Follow the exception process

Explanation:

Nonstandard renewal requirements should be handled through the appropriate exception process. Cisco explicitly includes processing exceptions and nonstandard elements of a renewal quote in the 700 805 Renewals Process objectives. Examples can include commercial or contractual conditions that fall outside normal quoting rules. The Renewals Manager should identify the issue early, provide the required information, and coordinate with the teams responsible for approval. Attempting to bypass the established process can create delays or incorrect commitments. Early exception management increases the likelihood that the final quote can be delivered and approved before the renewal deadline.

Question 16. What is a key purpose of renewal risk assessments at T 90 T 60 and T 30

1. Eliminate customer communication
2. Delay the quote intentionally
3. Identify and manage renewal risks early
4. Remove contract information

Correct Answer: 3. Identify and manage renewal risks early

Explanation:

Cisco includes renewal risk assessments at T 90, T 60, and T 30 in the current 700 805 blueprint. These checkpoints encourage the Renewals Manager and account team to review renewal health before the contract reaches expiration. Risks might involve customer dissatisfaction, low adoption, budget limitations, procurement delays, missing information, commercial exceptions, or competitive pressure. Identifying these conditions earlier gives the team more time to create and execute an action plan. Repeated checkpoints also allow the team to determine whether previous risk mitigation actions were effective or whether escalation is required.

Question 17. Which Cisco process supports renewal deal management

1. Smart Licensing only
2. APIC
3. DNA Center
4. CCW R

Correct Answer: 4. CCW R

Explanation:

Cisco Commerce Workspace Renewals supports renewal deal management and is explicitly included in the 700 805 exam blueprint. Renewals Managers use the renewal commerce process to work with renewal opportunities, quotes, and related commercial activities. Cisco also provides licensing and renewal entry points through its broader licensing and commerce ecosystem. Understanding CCW R is important because the Renewals Manager role involves more than customer communication. The role must also move the commercial renewal through the appropriate Cisco processes so quotes, exceptions, and orders can progress accurately and on time.

Question 18. What does a Cisco Smart Account primarily provide

1. Physical hardware repair
2. Centralized license visibility and management
3. Customer success staffing
4. Network packet analysis

Correct Answer: 2. Centralized license visibility and management

Explanation:

A Cisco Smart Account provides a centralized repository for managing Cisco software licenses, devices, and license agreements. It gives customers visibility and access control over the software assets associated with their organization. Virtual Accounts can further organize those assets by department, location, network, or another useful business category. Smart Accounts are foundational to Cisco Smart Licensing and are included directly in the current 700 805 blueprint. Renewals Managers should understand them because accurate licensing visibility can support renewal planning and help customers understand their current entitlements and consumption.

Question 19. What is a major purpose of Lifecycle Advantage

1. Automate customer lifecycle engagement
2. Replace all sales teams
3. Remove recurring revenue
4. Disable customer adoption

Correct Answer: 1. Automate customer lifecycle engagement

Explanation:

Lifecycle Advantage is Cisco’s digital customer experience management program for partners. It uses insights and automation to engage customers at important lifecycle milestones. Cisco describes the program as supporting activities such as adoption, renewals, and upsell opportunities while helping partners scale their customer engagement. The 700 805 blueprint requires candidates to understand Lifecycle Advantage capabilities because digital engagement can complement the work performed by Renewals Managers and customer success teams. Automation helps deliver appropriate messages at the right time and can improve retention and recurring revenue when combined with effective human account management.

Question 20. What should be the main objective of renewal upsell and cross sell activity

1. Increase complexity regardless of need
2. Replace every existing product
3. Deliver higher value outcomes for the customer
4. Delay the renewal

Correct Answer: 3. Deliver higher value outcomes for the customer

Explanation:

Cisco frames upsell and cross sell activity in the renewal process around delivering higher value outcomes for the customer while also creating incremental recurring revenue for the vendor. The objective should therefore not be to add products simply to increase deal size. A Renewals Manager should understand the customer’s goals, current adoption, existing install base, and future requirements before identifying additional solutions or services. The current 700 805 blueprint specifically includes renewal expansion opportunities involving the Cisco Customer Experience portfolio. Connecting expansion recommendations to customer outcomes makes the conversation more relevant and supports a stronger long term relationship.