View Full Cisco 700-805 Exam Dumps and Practice Test Dumps.

Question 361. Which activity best represents the choosing stage

1. Expanding an existing subscription
2. Advocating for a deployed solution
3. Evaluating which solution to purchase
4. Renewing an existing service

Correct Answer: 3. Evaluating which solution to purchase

Explanation:

The choosing stage occurs when the customer is evaluating available solutions and deciding what to purchase. Cisco describes the customer lifecycle using choosing, using, and loving stages. The customer’s priorities during choosing can include business requirements, expected outcomes, commercial considerations, and confidence that the proposed solution addresses the problem. Renewals Managers normally become more directly involved later in the relationship, but understanding the original buying motivation can provide useful context during renewal. The reasons a customer originally selected a solution can help explain whether those expectations were eventually achieved.

Question 362. What should a Renewals Manager do if renewal risk is caused by unclear business value

1. Gather evidence of outcomes with the account team
2. Increase the renewal quantity
3. Ignore the concern until T 30
4. Submit the order immediately

Correct Answer: 1. Gather evidence of outcomes with the account team

Explanation:

When the customer does not understand the business value of continued investment, the Renewals Manager should work with customer success and sales resources to identify relevant outcomes and supporting evidence. The problem is fundamentally a value issue rather than simply a quoting issue. Cisco’s current exam blueprint requires Renewals Managers to work across account teams and identify renewal risks at several checkpoints before expiration. Addressing the concern early gives the team time to reconnect the solution to customer objectives and determine whether unresolved adoption problems are contributing to the perceived lack of value.

Question 363. Which condition best supports moving a renewal toward order processing

1. Customer has not reviewed the quote
2. Contract scope is still disputed
3. An exception remains unapproved
4. Customer approval and commercial requirements are complete

Correct Answer: 4. Customer approval and commercial requirements are complete

Explanation:

Order processing should follow completion of the necessary commercial steps. The customer should understand and approve the renewal proposal, required exceptions should be resolved, and the quote should accurately reflect the intended scope. Cisco’s Renewals Process separates quote development, exception handling, and order processing into distinct activities. This sequence helps reduce booking problems and prevents orders from being submitted with unresolved issues. The Renewals Manager should continue tracking the transaction through completion because customer approval alone does not guarantee that the renewal has been successfully processed.

Question 364. What should a Renewals Manager do when a customer wants to remove a critical support service

1. Remove it without discussion
2. Explain the impact and confirm the decision
3. Add another service automatically
4. Cancel the entire renewal

Correct Answer: 2. Explain the impact and confirm the decision

Explanation:

A customer can decide to reduce renewal scope, but the Renewals Manager should make sure the customer understands the operational impact before finalizing the change. Removing support from a business critical environment may affect access to assistance, replacement services, or other capabilities depending on the offer. Cisco’s renewals framework emphasizes customer value, installed base assessment, and appropriate positioning of services during the renewal motion. The goal is not to force unwanted coverage but to make sure the customer makes an informed decision based on actual business requirements and risk.

Question 365. What should a Renewals Manager do when a customer plans to retire a product soon

1. Align the renewal term with the transition plan
2. Renew the longest term available
3. Ignore the retirement plan
4. Remove every related service

Correct Answer: 1. Align the renewal term with the transition plan

Explanation:

If a customer plans to retire or replace technology, the renewal recommendation should reflect that transition whenever commercially possible. The customer may still require coverage during migration, but a standard renewal structure may not always match the planned technology lifecycle. Cisco’s blueprint expects Renewals Managers to assess the current installed base and work with account teams throughout the renewal process. Understanding the customer’s future plans helps avoid unnecessary coverage while protecting operational continuity during the transition. Any nonstandard requirement should follow the appropriate commercial approval process.

Question 366. What is the best reason to review renewal performance trends

1. Change product manufacturing
2. Eliminate customer success
3. Identify patterns that need improvement
4. Avoid measuring results

Correct Answer: 3. Identify patterns that need improvement

Explanation:

Performance trends can reveal recurring weaknesses in the renewal process. Examples include repeated late renewals, frequent quote corrections, poor retention in a particular segment, or recurring procurement delays. Cisco includes measurements of success as a specific Renewals Manager responsibility. Reviewing trends allows managers to distinguish isolated problems from systematic issues and create more effective improvement actions. Strong renewal practices use performance information to refine timing, risk management, customer engagement, and internal processes rather than simply reporting numbers after each quarter has ended.

Question 367. What should a Renewals Manager do when a customer has several renewal dates within a short period

1. Create more separate contracts
2. Evaluate whether consolidation can simplify management
3. Ignore the other dates
4. Delay every renewal

Correct Answer: 2. Evaluate whether consolidation can simplify management

Explanation:

Several closely spaced renewal dates can increase administrative effort for the customer and partner. Where appropriate, consolidation or date alignment can make future renewal planning easier by reducing the number of separate commercial events. Cisco’s renewals process emphasizes installed base assessment and efficient deal management, while Cisco renewal programs are designed to improve scalability and customer experience. Any consolidation recommendation should reflect customer budget, contract eligibility, and operational requirements. Simplification should create practical customer value rather than merely making internal processing easier for the partner.

Question 368. What should happen if customer procurement requests information missing from the quote

1. Ignore the request
2. Ask procurement to proceed anyway
3. Close the opportunity
4. Provide or correct the required information promptly

Correct Answer: 4. Provide or correct the required information promptly

Explanation:

Missing commercial information can prevent customer procurement from completing required approvals. The Renewals Manager should determine what information is needed and coordinate the correction quickly. Cisco expects Renewals Managers to understand customer procurement processes, develop accurate renewal quotes, handle exceptions, and process orders. Each unresolved documentation issue can add time to the buying process, especially when the renewal is close to expiration. Prompt resolution helps keep the opportunity moving and reduces the possibility that an administrative issue causes an avoidable service or subscription lapse.

Question 369. What is the best response when a customer has adoption problems and an upcoming renewal

1. Focus only on discounting
2. Submit the order immediately
3. Coordinate adoption recovery before renewal
4. Remove customer success involvement

Correct Answer: 3. Coordinate adoption recovery before renewal

Explanation:

Poor adoption can weaken the customer’s perception of value and therefore increase renewal risk. The Renewals Manager should coordinate with customer success resources to understand what is preventing progress and identify actions that can improve the customer’s experience before the commercial decision. Cisco’s 700 805 exam covers both Customer Success and Renewals Process because the two areas are closely connected. Discounting may address price but does not solve the underlying problem if the customer has not achieved expected outcomes. Improving adoption creates a stronger foundation for continued investment.

Question 370. What should determine whether a customer needs personal renewal engagement

1. Customer logo design
2. Complexity and risk of the opportunity
3. Number of office locations only
4. Product packaging

Correct Answer: 2. Complexity and risk of the opportunity

Explanation:

Automation can handle many straightforward renewal activities, but complex or risky opportunities often require personal engagement. Issues involving poor adoption, changing business needs, exceptions, major procurement barriers, or significant recurring value may benefit from direct Renewals Manager involvement. Cisco’s exam scope includes automation tools as well as risk assessment and cross functional renewal execution. A mature renewal practice therefore uses digital processes where they are efficient while directing human attention toward situations where judgment, collaboration, and customer conversation can materially improve the outcome.

Question 371. What should a Renewals Manager verify after an exception is approved

1. Customer office location
2. Employee headcount
3. Product manufacturing schedule
4. The approved terms are reflected in the quote

Correct Answer: 4. The approved terms are reflected in the quote

Explanation:

Exception approval is useful only if the resulting commercial terms are accurately reflected in the renewal quote. The Renewals Manager should verify that the approved condition has been applied correctly before presenting or processing the final transaction. Cisco’s Renewals Process explicitly separates exception handling from quote and order activities, making accurate follow through essential. Failure to apply an approved exception correctly can result in customer confusion or booking problems. Verification helps ensure that the final commercial document matches what internal teams actually authorized.

Question 372. What should a Renewals Manager do when a customer is using more capability than originally expected

1. Evaluate whether additional scope creates value
2. Reduce the subscription automatically
3. Ignore the increased usage
4. Cancel the renewal

Correct Answer: 1. Evaluate whether additional scope creates value

Explanation:

Higher usage can indicate successful adoption and may reveal a legitimate need for additional licenses, services, or solution capabilities. Cisco’s renewal process includes identifying upsell and cross sell opportunities that can deliver higher value outcomes and incremental recurring revenue. The Renewals Manager should confirm that the increased usage reflects a sustained customer requirement before recommending expansion. When additional scope directly supports customer needs, expansion can strengthen the relationship while increasing recurring revenue. It should not be added automatically simply because an opportunity exists.

Question 373. What should a Renewals Manager do when the customer verbally agrees but no approval date is known

1. Mark the order complete
2. Confirm the remaining approval timeline
3. Stop customer engagement
4. Remove the opportunity from forecasting

Correct Answer: 2. Confirm the remaining approval timeline

Explanation:

Verbal agreement is positive but does not confirm when the commercial process will finish. The Renewals Manager should identify remaining customer approvals, procurement steps, and expected dates before treating the renewal as secure. Cisco’s blueprint emphasizes understanding the customer’s procurement process and managing the full renewal cycle through order completion. A customer may genuinely intend to renew but still miss the expiration date because internal approvals take longer than expected. Confirming the timeline allows the team to manage risk and forecast the opportunity more accurately.

Question 374. What is the best response when the installed base contains duplicate records

1. Quote both records
2. Ignore the duplicates
3. Increase support coverage
4. Reconcile the data before quoting

Correct Answer: 4. Reconcile the data before quoting

Explanation:

Duplicate installed base records can lead to incorrect renewal quantities, unnecessary coverage, and customer disputes. The Renewals Manager should reconcile the information before building the final proposal. Cisco identifies installed base assessment through CX IB as an important part of the Renewals Process and expects candidates to use available visibility to position products and services appropriately. Data quality directly affects quote quality. Correcting duplicate or conflicting information early reduces downstream rework and helps the customer trust that the renewal accurately reflects the environment being supported.

Question 375. What is the best response to a renewal risk caused by a competitor

1. Understand the customer decision criteria
2. Ignore the competitor
3. Increase quote complexity
4. Stop discussing value

Correct Answer: 1. Understand the customer decision criteria

Explanation:

Competitive pressure should prompt the account team to understand what matters in the customer’s decision. The Renewals Manager should coordinate with sales and customer success to determine whether the customer is comparing price, functionality, support, business outcomes, or another factor. Cisco requires Renewals Managers to partner with account teams and develop actions based on renewal risk. Understanding decision criteria allows the team to respond with relevant evidence of customer value rather than reacting with assumptions or unnecessary discounting. The goal is to address the reason the customer is considering an alternative.

Question 376. What should a Renewals Manager do if a quote includes services the customer already replaced

1. Keep them for historical consistency
2. Add more replacement services
3. Correct the renewal scope
4. Ignore the customer’s environment

Correct Answer: 3. Correct the renewal scope

Explanation:

Renewal scope should reflect the customer’s current environment rather than historical information that is no longer accurate. If services or assets have already been replaced, the Renewals Manager should verify the installed base and update the proposal accordingly. Cisco’s Renewals Process begins with assessing the customer’s current installed base before developing a renewal quote. This helps ensure that the customer is not asked to renew irrelevant coverage and allows the account team to identify whether replacement technology has different support or subscription requirements that need to be addressed.

Question 377. What is a useful sign that customer engagement needs escalation

1. Customer has already ordered
2. Adoption milestones are complete
3. Procurement approval is confirmed
4. Repeated outreach receives no response near expiration

Correct Answer: 4. Repeated outreach receives no response near expiration

Explanation:

Repeated lack of response becomes more serious as the renewal date approaches. It can indicate outdated contacts, changed priorities, procurement delays, dissatisfaction, or reduced renewal intent. Cisco’s lifecycle tools support scalable digital engagement, but the Renewals Manager should use targeted account team escalation when normal outreach is not working. Risk increases as available time decreases, which is why Cisco includes renewal assessments at multiple checkpoints before expiration. Escalation can help identify a new stakeholder or uncover an issue that routine messages have not resolved.

Question 378. What should a Renewals Manager do when the customer asks for several separate quotes

1. Refuse the request
2. Understand the procurement reason and support it where appropriate
3. Force one consolidated quote
4. Cancel the opportunity

Correct Answer: 1. Understand the procurement reason and support it where appropriate

Explanation:

While consolidation can simplify some renewal situations, not every customer wants or can use a single combined quote. Separate business units, budgets, purchasing entities, or approval processes may require multiple proposals. Cisco expects Renewals Managers to understand customer procurement requirements and create renewal quotes that support the actual buying process. The manager should first determine why separate quotes are required and then structure the commercial process appropriately when supported. Customer simplicity depends on fitting the customer’s purchasing model rather than forcing the same structure onto every renewal.

Question 379. What should be reviewed when renewal conversion declines over several periods

1. Product packaging style
2. Customer office locations only
3. Process risk and customer engagement trends
4. Employee travel costs

Correct Answer: 3. Process risk and customer engagement trends

Explanation:

A sustained decline in renewal conversion can signal broader problems in customer engagement or renewal execution. The team should analyze patterns such as late outreach, poor adoption, inaccurate data, quote delays, unresolved exceptions, or weak customer value. Cisco includes measurements of success, partner maturity, renewal process management, and lifecycle tools within the 700 805 blueprint. Examining trends helps determine whether the decline is caused by isolated accounts or a repeatable process weakness. This allows leaders to improve the renewal practice rather than treating every lost opportunity as an unrelated event.

Question 380. What should be the final objective of renewal risk management

1. Increase administrative work
2. Resolve barriers to customer continuity and renewal success
3. Create more exceptions
4. Delay commercial decisions

Correct Answer: 2. Resolve barriers to customer continuity and renewal success

Explanation:

Renewal risk management exists to identify and address issues that could prevent the customer relationship and recurring business from continuing successfully. Cisco requires risk assessment at T 90, T 60, and T 30 and expects Renewals Managers to develop appropriate actions based on identified risks. Those risks may involve adoption, customer value, procurement, budget, quoting, competition, or internal operational problems. Effective risk management assigns ownership, monitors progress, and escalates when necessary. The objective is not simply to label opportunities as risky but to take meaningful action while enough time remains to influence the outcome.