View Full Cisco 700-805 Exam Dumps and Practice Test Dumps.

Question 81. Which Smart Account role has full administrative control

1. Viewer
2. Virtual Account User
3. Smart Account Administrator
4. Smart Account Viewer

Correct Answer: 3. Smart Account Administrator

Explanation:

The Smart Account Administrator has broad control over the Cisco Smart Account. This role can manage account properties, users, permissions, Virtual Accounts, and licensing related administration. Cisco distinguishes this role from users who need only operational access to licenses and from viewers who require read only visibility. Understanding account roles is relevant to Renewals Managers because Smart Accounts provide visibility into software assets and entitlements that can influence renewal planning. Proper role assignment also helps protect licensing data by giving users only the level of access needed for their responsibilities.

Question 82. Which Smart Account role is best for read only license visibility

1. Viewer
2. Administrator
3. Approver
4. Virtual Account Administrator

Correct Answer: 1. Viewer

Explanation:

A Smart Account Viewer has read only access to Smart Account information and licensing data. This role is appropriate when someone needs visibility for reporting, monitoring, audit, or renewal planning but should not make changes to account configuration or license assignments. Cisco describes viewer access as the lowest risk option for users who need information without administrative authority. For Renewals Managers, read only access can still provide useful insight into customer entitlements and license assets while maintaining appropriate separation of duties within the customer’s licensing administration model.

Question 83. What does a Virtual Account mainly help organize

1. Customer meeting notes
2. Employee travel
3. Renewal risk scores
4. Licenses and assets by business structure

Correct Answer: 4. Licenses and assets by business structure

Explanation:

Virtual Accounts act as subcontainers within a Cisco Smart Account. They allow an organization to organize licenses and assets according to structures such as business unit, region, department, project, or environment. Cisco compares a Smart Account to a folder and Virtual Accounts to subfolders. This structure makes license ownership and usage easier to understand in larger organizations. For Renewals Managers, organized licensing information can improve conversations about current entitlements, renewal requirements, and customer consumption because the relevant assets can be viewed within a logical business context.

Question 84. What does Smart Licensing Using Policy aim to avoid

1. Customer adoption
2. Network operation interruption
3. License visibility
4. Virtual Accounts

Correct Answer: 2. Network operation interruption

Explanation:

Smart Licensing Using Policy is an enhanced Cisco licensing model designed so licensing activity does not interrupt normal network operations. Cisco describes it as a more flexible approach to software license reporting and management. This is important for customers because licensing compliance processes should not unnecessarily disrupt production services. Renewals Managers should understand modern Cisco licensing approaches at a high level because customers may ask how licensing, entitlements, reporting, and renewals fit together. Better licensing knowledge can help clarify the commercial relationship and reduce uncertainty during renewal discussions.

Question 85. What does Cisco recommend for 700 805 exam preparation

1. Renewals Manager Black Belt Stage 1 and Stage 2
2. CCIE lab training only
3. Network automation bootcamp only
4. Hardware installation training

Correct Answer: 1. Renewals Manager Black Belt Stage 1 and Stage 2

Explanation:

Cisco recommends that candidates preparing for the 700 805 Cisco Renewals Manager exam complete both Stage 1 and Stage 2 of the Renewals Manager Black Belt Learning Map. These learning paths provide foundational and advanced knowledge aligned with the exam, including customer experience concepts, renewals responsibilities, business acumen, renewals process, and Cisco tools. The current Cisco exam page identifies these two stages as the recommended preparation path. Using training aligned directly with the exam objectives helps candidates focus on the skills and concepts Cisco expects Renewals Managers to demonstrate.

Question 86. How long is the current Cisco 700 805 exam

1. 30 minutes
2. 60 minutes
3. 120 minutes
4. 90 minutes

Correct Answer: 4. 90 minutes

Explanation:

Cisco currently lists the 700 805 Cisco Renewals Manager exam as a 90 minute assessment. The exam validates knowledge of Customer Experience concepts and tools covered in the Renewals Manager learning maps. Cisco also states that passing the exam supports Customer Success Practice Maturity requirements. Exam duration matters for preparation because candidates must balance accuracy with time management. Practice questions should therefore help candidates become comfortable recognizing renewal concepts, financial terminology, customer success relationships, tools, and process steps efficiently rather than relying only on lengthy analysis during the actual assessment.

Question 87. What does Partner Maturity primarily evaluate

1. Product manufacturing quality
2. Capability to execute customer lifecycle practices
3. Employee attendance
4. Shipping speed

Correct Answer: 2. Capability to execute customer lifecycle practices

Explanation:

Partner Maturity reflects how effectively a partner can execute customer lifecycle practices such as adoption, customer success, renewals, recurring revenue management, tools, processes, and skills. Cisco includes the drivers and recommendations for improving Partner Maturity score in the 700 805 exam blueprint. A mature partner has repeatable methods rather than depending on isolated individual efforts. Renewals Managers contribute to maturity by maintaining disciplined renewal processes, improving customer engagement, using available lifecycle tools, and working with customer success and sales teams to protect recurring revenue and customer outcomes.

Question 88. Which action can improve Partner Maturity

1. Reduce lifecycle engagement
2. Ignore adoption data
3. Build repeatable renewal practices
4. Remove customer success roles

Correct Answer: 3. Build repeatable renewal practices

Explanation:

Repeatable renewal practices can improve Partner Maturity because they create a consistent method for identifying opportunities, assessing risk, engaging customers, preparing quotes, managing exceptions, and completing orders. Cisco includes recommendations to improve Partner Maturity in the 700 805 blueprint. Mature organizations do not depend on last minute renewal activity or individual knowledge alone. They use defined processes, tools, measurements, and collaboration across account teams. A structured renewal practice also makes it easier to scale recurring revenue management across a larger customer base while maintaining a consistent customer experience.

Question 89. Which section has the highest weighting in the current 700 805 blueprint

1. Renewals Process
2. Roles and Responsibilities
3. Cisco Tools and Processes
4. Customer Experience

Correct Answer: 1. Renewals Process

Explanation:

The Renewals Process section carries the highest weighting in the current Cisco 700 805 blueprint at 30 percent. This section includes the end to end renewal motion, install base assessment, quote development, exception handling, order processing, expansion opportunities, risk assessments, and CCW R deal management. Candidates should therefore spend significant preparation time understanding how a renewal progresses from opportunity identification through customer engagement and order completion. The weighting reflects the practical importance of process execution in the day to day role of a Cisco Renewals Manager.

Question 90. What percentage of the current blueprint is Cisco Tools and Processes

1. 10 percent
2. 15 percent
3. 25 percent
4. 20 percent

Correct Answer: 4. 20 percent

Explanation:

Cisco Tools and Processes represents 20 percent of the current 700 805 exam blueprint. This section includes Smart Accounts and Smart Licensing, AutoQuote, visibility from tools such as PXP and CX IB, Partner Maturity, Lifecycle Advantage, Lifecycle Advantage Customer Success, and Cisco partner renewal programs. This weighting shows that Renewals Managers need more than conceptual customer experience knowledge. They must also understand the Cisco platforms and processes that support renewal execution, customer visibility, lifecycle engagement, licensing, and partner performance.

Question 91. Which risk checkpoint occurs furthest from expiration

1. T 90
2. T 30
3. T 10
4. T 60

Correct Answer: 1. T 90

Explanation:

T 90 is the earliest of the formal risk checkpoints specifically listed in the Cisco 700 805 renewal process objectives. It occurs roughly ninety days before the renewal date and provides the greatest amount of time to address identified risks. At this stage the team can review customer value, adoption, commercial status, procurement requirements, install base accuracy, and other factors that could affect the renewal. Later T 60 and T 30 checkpoints provide opportunities to reassess progress and escalate unresolved issues as the expiration date becomes closer.

Question 92. What should happen at T 60 after a risk was identified at T 90

1. Ignore the original risk
2. Review progress on mitigation actions
3. Close the account
4. Cancel customer success activity

Correct Answer: 2. Review progress on mitigation actions

Explanation:

The T 60 checkpoint should review whether actions identified at T 90 are reducing the renewal risk. A good risk process is iterative rather than simply assigning a risk status once. The team should assess what has changed, what remains unresolved, who owns the next actions, and whether escalation is necessary. Cisco specifically includes T 90, T 60, and T 30 risk assessments in the 700 805 blueprint. These recurring checkpoints help the account team maintain focus and avoid discovering shortly before expiration that earlier risks were never actually resolved.

Question 93. What is most urgent at the T 30 renewal checkpoint

1. Final unresolved risks and closing actions
2. Long term product engineering
3. Office expansion plans
4. Employee training unrelated to the account

Correct Answer: 3. Final unresolved risks and closing actions

Explanation:

At T 30 the renewal is close to expiration, so unresolved risks and closing actions require immediate attention. The team should confirm customer commitment, quote status, required approvals, exceptions, procurement timing, and order readiness. Any remaining blockers need clear ownership and escalation. Cisco includes the T 30 risk assessment as one of the required renewal process checkpoints because delays become increasingly difficult to recover from as expiration approaches. Strong preparation at T 90 and T 60 should ideally leave only a small number of issues requiring resolution at T 30.

Question 94. What should a Renewals Manager do before proposing expansion

1. Understand current customer needs and adoption
2. Add random products
3. Ignore the install base
4. Remove customer success data

Correct Answer: 1. Understand current customer needs and adoption

Explanation:

Expansion should begin with understanding the customer’s existing environment, business goals, adoption level, and current outcomes. Cisco describes renewal upsell and cross sell activity as identifying opportunities that deliver higher value outcomes for the customer while creating incremental recurring revenue for the vendor. This means the recommendation should have a clear reason connected to customer value. Reviewing install base and customer success information first helps the Renewals Manager avoid proposing capabilities that duplicate existing investments or do not address a meaningful business requirement.

Question 95. Which Cisco portfolio offer is named in the blueprint as a renewal expansion opportunity

1. Success Tracks
2. Office furniture
3. Building insurance
4. Carrier billing

Correct Answer: 1. Success Tracks

Explanation:

Success Tracks is explicitly named in the current 700 805 blueprint as part of the Cisco Customer Experience portfolio that can create higher value outcomes during the renewals motion. The blueprint also references Solution Support and PLS S. Renewals Managers should understand these offers at a level that allows them to recognize when they may fit a customer’s requirements. The purpose is not simply to increase quote size. Expansion should align with customer objectives, support requirements, adoption needs, and the value the customer expects to receive from the renewed Cisco relationship.

Question 96. Which Cisco offer is also named as a renewal expansion opportunity

1. Smart Account Viewer
2. Solution Support
3. POAP
4. FSPF

Correct Answer: 2. Solution Support

Explanation:

Solution Support is specifically listed in the Cisco 700 805 blueprint among Customer Experience portfolio offers that can create upsell and cross sell opportunities during a renewal. Solution Support is relevant when customers need coordinated support across a broader technology solution rather than support focused only on one isolated product. Renewals Managers should understand the customer’s environment and support requirements before positioning this type of service. When the offer clearly improves operational outcomes, it can provide additional customer value while also increasing recurring revenue.

Question 97. What should the Renewals Manager do if an exception delays the quote

1. Track and escalate the exception appropriately
2. Ignore the quote
3. Delete the opportunity
4. Wait until expiration

Correct Answer: 1. Track and escalate the exception appropriately

Explanation:

A nonstandard renewal element can delay quote completion if it requires additional review or approval. Cisco includes exception processing as a separate Renewals Process objective, which means the Renewals Manager should actively manage these situations rather than wait passively. The manager should understand what approval is required, provide the necessary information, track the request, and escalate when timing threatens the renewal. Early identification is especially important because exceptions discovered near expiration can cause a renewal to miss its deadline even when the customer intends to proceed.

Question 98. What should happen after the customer accepts a renewal quote

1. Begin order processing
2. Delete the quote
3. Restart risk assessment from T 90
4. Remove the customer from CRM

Correct Answer: 4. Begin order processing

Explanation:

Once the customer accepts the renewal quote and required approvals are complete, the opportunity moves into order processing. Cisco separates quote development and order processing in the 700 805 renewal process because each stage has different operational requirements. The Renewals Manager should make sure the accepted commercial terms are correctly reflected and that the order progresses through the appropriate Cisco and partner processes. Monitoring the order through completion reduces the risk that an approved renewal remains unbooked while the current coverage or subscription approaches expiration.

Question 99. Which role should a Renewals Manager consult for adoption risk

1. Customer Success Manager
2. Warehouse clerk
3. Shipping provider
4. Building manager

Correct Answer: 1. Customer Success Manager

Explanation:

The Customer Success Manager is the most relevant account team resource when a renewal risk is related to adoption, usage, customer outcomes, or value realization. Cisco explicitly requires Renewals Managers to understand how their role integrates with customer success roles. The CSM can provide context on whether the customer has deployed the solution, achieved expected milestones, encountered barriers, or realized measurable business value. Combining this adoption insight with the Renewals Manager’s commercial view allows the account team to create a more targeted risk mitigation plan before the renewal decision.

Question 100. What is the best overall objective of the Renewals Manager role

1. Maximize quote complexity
2. Protect recurring revenue while supporting customer value
3. Replace customer success
4. Focus only on contract dates

Correct Answer: 2. Protect recurring revenue while supporting customer value

Explanation:

The Renewals Manager role connects commercial renewal execution with customer value. Cisco’s exam blueprint combines customer experience, customer success, business acumen, recurring revenue, team collaboration, renewal process, expansion, risk management, and Cisco tools. This shows that the role is broader than simply tracking expiration dates. The Renewals Manager should help customers maintain appropriate coverage and subscriptions while protecting recurring revenue and identifying relevant expansion opportunities. The strongest renewal motion is therefore one in which the customer sees continued value and the vendor maintains a healthy long term recurring business relationship.