View Full CompTIA 220-1202 Exam Dumps and Practice Test Dumps.

 

Question 21

Which Windows command can be used to refresh Group Policy settings on a computer?

1. gpupdate
2. diskpart
3. netstat
4. bootrec

Correct Answer: 1

Explanation

The gpupdate command refreshes Group Policy settings on a Windows computer. It is useful when an administrator has changed a policy and needs the client computer to apply the updated configuration without waiting for the normal policy refresh interval. The command can refresh either user or computer policies, depending on the options used. Technicians may use it when troubleshooting configuration changes related to security, desktop settings, software restrictions, or organizational policies. Some policy changes may still require the user to sign out or restart the computer.

Question 22

A user needs to connect to a shared folder on a Windows server using a drive letter. Which technology provides this capability?

1. FTP
2. SMB
3. SMTP
4. DNS

Correct Answer: 2

Explanation

Server Message Block, or SMB, is commonly used by Windows systems to access shared files, folders, printers, and other network resources. A technician can map an SMB share to a drive letter so users can access the shared location through File Explorer similarly to a local drive. Authentication and permissions determine what resources the user can access. SMB is different from protocols such as SMTP, which handles email transmission, and DNS, which resolves names to network addresses.

Question 23

Which Windows command is commonly used to display the current user account name?

1. netsh
2. whoami
3. convert
4. diskpart

Correct Answer: 2

Explanation

The whoami command displays the identity of the currently logged-in user. In domain environments, the result can include the domain and username, making it useful when technicians need to verify which account is being used. This can help troubleshoot permission problems, authentication issues, and access to network resources. The command is especially convenient during command-line troubleshooting because it quickly confirms the active security context without requiring the technician to open account-management interfaces.

Question 24

A technician needs to determine whether a Windows computer is communicating with the correct DNS server. Which command can query DNS information directly?

1. nslookup
2. taskkill
3. shutdown
4. robocopy

Correct Answer: 1

Explanation

The nslookup command is designed to query DNS servers and retrieve information about domain names and IP addresses. A technician can use it to determine whether DNS resolution is working and which DNS server is responding to the query. This is useful when websites or internal resources cannot be reached by name even though network connectivity exists. If nslookup produces unexpected results, the technician can investigate DNS configuration, server availability, or name-resolution records rather than immediately replacing network hardware.

Question 25

Which Windows interface allows a technician to configure advanced startup and boot options using the System Configuration utility?

1. msconfig
2. mstsc
3. dxdiag
4. certmgr

Correct Answer: 1

Explanation

The System Configuration utility, accessed through msconfig, provides options for troubleshooting Windows startup behavior. It can be used to review boot configuration, services, startup selections, and other system settings. Technicians may use it to perform diagnostic startup or isolate software and service conflicts that occur during boot. Changes should be documented before modification because disabling services or altering boot settings can affect system functionality. Modern Windows versions also provide other interfaces for startup management, but msconfig remains useful for configuration and troubleshooting.

Question 26

A technician wants to remotely access the graphical desktop of a Windows computer. Which built-in technology is commonly used?

1. Telnet
2. SSH
3. Remote Desktop Protocol
4. SNMP

Correct Answer: 3

Explanation

Remote Desktop Protocol, or RDP, allows an authorized user to remotely interact with a Windows graphical desktop over a network. It is commonly used for remote administration, support, and accessing applications hosted on another Windows computer. RDP requires appropriate configuration, authentication, and network access. Technicians should protect remote desktop services with strong authentication and appropriate access controls because exposing remote administrative interfaces unnecessarily can increase security risk. RDP is different from SSH, which is primarily associated with command-line remote administration.

Question 27

Which Windows feature allows a user to undo certain recent system configuration changes by using a previously created restore point?

1. Windows Update
2. System Restore
3. Storage Spaces
4. Credential Manager

Correct Answer: 2

Explanation

System Restore uses restore points to return selected Windows system components and configuration settings to an earlier state. It can be helpful after problematic driver installations, software changes, or configuration modifications. Personal files such as documents and photographs are generally not the target of System Restore. Technicians should distinguish it from a complete system backup because restoring a restore point does not provide the same level of protection against storage failure or accidental deletion of personal data.

Question 28

A user receives an error stating that Windows cannot access a shared folder because permission is denied. Which two areas should the technician consider?

1. CPU and RAM
2. Share permissions and NTFS permissions
3. BIOS and firmware
4. DNS and DHCP only

Correct Answer: 2

Explanation

Access to a Windows shared folder can be controlled by both share permissions and NTFS permissions. The effective access a user receives depends on the combination of these controls. A technician should therefore review the user’s account permissions, group memberships, share permissions, and file system permissions when access is denied. Checking only the network connection may not identify the cause because the computer can successfully reach the server while still being blocked from accessing the requested resource.

Question 29

Which Windows tool provides detailed information about installed hardware, drivers, and system components?

1. System Information
2. Disk Cleanup
3. Clipboard
4. Character Map

Correct Answer: 1

Explanation

System Information, accessed through msinfo32, provides detailed information about a Windows computer’s hardware resources, components, software environment, and system configuration. Technicians can use it to identify installed hardware, review system settings, and collect information during troubleshooting. It is particularly useful when determining what components or drivers are present before making changes. Unlike Device Manager, which focuses primarily on hardware devices and drivers, System Information provides a broader overview of the operating system and hardware environment.

Question 30

Which Windows feature can automatically install operating system updates and security patches?

1. Windows Update
2. Disk Management
3. Event Viewer
4. Resource Monitor

Correct Answer: 1

Explanation

Windows Update manages the delivery and installation of Windows operating system updates, including security fixes, quality improvements, and supported feature updates. Keeping systems updated helps address known vulnerabilities and software defects. Technicians can review update history when investigating whether a recent patch may have affected system behavior. Organizations may use additional management systems and policies to control update deployment. Automatic updates should not be confused with application-specific update mechanisms, which may be managed separately by individual software vendors.

Question 31

Which Windows command can terminate a running process from the command line when its process ID is known?

1. taskkill
2. hostname
3. ipconfig
4. net use

Correct Answer: 1

Explanation

The taskkill command can terminate running Windows processes from the command line. A technician can specify a process ID or, with appropriate options, a process image name. This is useful when an application becomes unresponsive and cannot be closed through its normal interface. Administrative privileges may be required depending on the process being terminated. Technicians should avoid terminating critical Windows processes without understanding their purpose because doing so can cause application failures, system instability, or loss of unsaved work.

Question 32

Which Windows security feature provides network traffic filtering based on configured rules?

1. Windows Defender Firewall
2. System Restore
3. Disk Cleanup
4. Task Scheduler

Correct Answer: 1

Explanation

Windows Defender Firewall filters network traffic according to configured inbound and outbound rules. These rules can permit or block traffic based on factors such as application, port, protocol, network profile, or source and destination information. Technicians may review firewall settings when an application cannot communicate across a network even though basic connectivity is available. Disabling the firewall completely should not be the default troubleshooting approach because it removes an important security control. Instead, the relevant rule and network profile should be examined.

Question 33

A technician wants to schedule a program to run automatically at a specific time or in response to a system event. Which Windows utility should be used?

1. Task Scheduler
2. Disk Management
3. Device Manager
4. Event Viewer

Correct Answer: 1

Explanation

Task Scheduler allows Windows administrators to configure automated tasks based on triggers such as a specific time, system startup, user logon, or certain system events. Tasks can launch applications, scripts, or other supported actions. Technicians may use Task Scheduler to automate maintenance activities, backups, scripts, and recurring administrative operations. When troubleshooting an unexpected application launch, Task Scheduler can also be inspected for tasks that may be responsible for starting the program automatically.

Question 34

Which command can display the current routing table on a Windows computer?

1. route
2. format
3. sfc
4. chkdsk

Correct Answer: 1

Explanation

The route command can display and manage the IP routing table on a Windows computer. The routing table determines where packets are sent based on destination networks and configured gateways. Technicians may use route print to inspect routing information when troubleshooting communication with remote networks. Incorrect routes can cause traffic to be sent through the wrong gateway or prevent a destination from being reached. Routing problems should be investigated alongside IP configuration and gateway settings rather than assuming the network adapter itself is defective.

Question 35

A user reports that Windows has become slow because many applications launch immediately after sign-in. What should the technician review?

1. Startup applications
2. Printer spooler only
3. BIOS password
4. Screen resolution

Correct Answer: 1

Explanation

Startup applications are programs configured to launch automatically when a user signs in. A large number of startup applications can consume CPU, memory, storage, and network resources, increasing the time required for the system to become responsive. A technician should review the startup list and identify unnecessary applications that can safely be disabled. Security software and essential hardware utilities should generally remain enabled when required. Removing unnecessary startup programs can improve responsiveness without making disruptive changes to the operating system.

Question 36

Which Windows command can show the IP address associated with a domain name by querying DNS?

1. nslookup
2. tasklist
3. gpupdate
4. diskpart

Correct Answer: 1

Explanation

The nslookup command can query DNS records and determine information associated with domain names, including IP addresses. It is useful when troubleshooting situations where a website or server cannot be reached using its hostname. By comparing DNS responses with expected information, a technician can determine whether the issue may involve name resolution. DNS troubleshooting is separate from basic physical connectivity, so a system may have a functioning network connection while still experiencing problems resolving names.

Question 37

Which Windows tool is most appropriate for viewing memory, CPU, disk, and network utilization in real time?

1. Resource Monitor
2. Disk Cleanup
3. Registry Editor
4. Credential Manager

Correct Answer: 1

Explanation

Resource Monitor provides detailed real-time information about CPU, memory, disk, and network resource usage. It allows technicians to identify processes associated with high resource consumption and examine how system components are being used. This makes it useful for investigating performance problems that require more detail than basic Task Manager information. For example, a technician can examine disk activity to determine which processes are generating excessive reads or writes. Resource Monitor should be used alongside other diagnostic tools when investigating complex performance issues.

Question 38

A technician needs to configure a Windows computer to use a specific IP address instead of receiving one automatically from DHCP. What should be configured?

1. Static IP settings
2. Startup permissions
3. File compression
4. Screen saver settings

Correct Answer: 1

Explanation

A static IP configuration manually assigns network settings such as the IP address, subnet mask, default gateway, and DNS servers. It is commonly used for systems that require a predictable network address, such as certain servers, printers, or infrastructure devices. The technician must ensure that the selected address is valid for the network and does not conflict with another device. Incorrect static settings can cause connectivity problems, so the configuration should match the network’s addressing plan.

Question 39

Which Windows component manages the queue of documents waiting to be printed?

1. Print Spooler
2. Windows Installer
3. Task Scheduler
4. Remote Registry

Correct Answer: 1

Explanation

The Print Spooler is a Windows service responsible for managing print jobs sent to printers. It temporarily stores jobs and coordinates communication between applications and installed printers. If documents remain stuck in the print queue, a technician may check whether the Print Spooler service is running and investigate the queue or printer driver. Restarting the service can sometimes resolve temporary spooler problems, although persistent failures may require driver, printer, or application troubleshooting.

Question 40

Which Windows recovery environment option can be used to repair certain boot-related problems?

1. Startup Repair
2. Disk Cleanup
3. Credential Manager
4. Clipboard History

Correct Answer: 1

Explanation

Startup Repair is a Windows recovery environment feature designed to diagnose and repair certain problems that prevent Windows from starting correctly. It can address supported boot configuration and system startup issues without requiring a complete operating system reinstallation. Technicians may access recovery options when normal Windows startup fails. Startup Repair does not resolve every possible boot problem, so additional troubleshooting may be necessary for hardware failures, severe file system corruption, or other conditions outside its repair capabilities.