View Full ITIL ITILFND V5 Exam Dumps and Practice Test Dumps   Q341. Which ITIL practice is responsible for maximizing successful changes by assessing risks and authorizing changes? 1) Incident Management 2) Change Enablement 3) Service Desk 4) Problem Management Correct Answer: 2) Explanation: Change Enablement is responsible for maximizing the number of successful changes by ensuring […]

View Full ITIL ITILFND V5 Exam Dumps and Practice Test Dumps   Q361. What is the purpose of Release Management? 1) To restore service after an incident 2) To manage supplier contracts 3) To make new and changed services and features available for use 4) To identify the root cause of incidents Correct Answer: 3) Explanation: Release […]

View Full ITIL ITILFND V5 Exam Dumps and Practice Test Dumps   Q381. Which ITIL practice focuses on ensuring that services deliver agreed levels of performance? 1) Service Level Management 2) Problem Management 3) Knowledge Management 4) IT Asset Management Correct Answer: 1) Explanation: Service Level Management focuses on setting clear, business-based targets for service levels and […]

View Full ITIL ITILFND V5 Exam Dumps and Practice Test Dumps   Q301. Which governance activity is responsible for setting direction and priorities for the organization? 1) Monitor 2) Evaluate 3) Direct 4) Improve Correct Answer: 3) Explanation: “Direct” is one of the three governance activities in ITIL and focuses on setting direction and priorities for the […]

View Full ITIL ITILFND V5 Exam Dumps and Practice Test Dumps   Q281. Which ITIL guiding principle encourages involving the right people in decisions and making work visible? 1) Focus on value 2) Collaborate and promote visibility 3) Optimize and automate 4) Start where you are Correct Answer: 2) Explanation: “Collaborate and promote visibility” encourages people and […]

View Full ITIL ITILFND V5 Exam Dumps and Practice Test Dumps   Q261. Which role is responsible for defining service requirements and taking responsibility for the outcomes achieved through service consumption? 1) User 2) Sponsor 3) Customer 4) Service provider Correct Answer: 3) Explanation: The customer is the role responsible for defining requirements for a service and […]

View Full ITIL ITILFND V5 Exam Dumps and Practice Test Dumps   Q241. Which ITIL practice is responsible for reducing the likelihood and impact of incidents by identifying actual and potential causes? 1) Incident Management 2) Problem Management 3) Service Request Management 4) Service Desk Correct Answer: 2) Explanation: Problem Management focuses on reducing the likelihood and […]

View Full ITIL ITILFND V5 Exam Dumps and Practice Test Dumps   Q221. Which ITIL practice is responsible for ensuring that information about services and configuration items is accurate and available? 1) Service Configuration Management 2) Incident Management 3) Supplier Management 4) Relationship Management Correct Answer: 1) Explanation: Service Configuration Management ensures that accurate and reliable information […]

View Full ITIL ITILFND V5 Exam Dumps and Practice Test Dumps   Q201. Which ITIL practice is responsible for ensuring that services achieve agreed levels of performance and availability? 1) Incident Management 2) Service Request Management 3) Service Level Management 4) Supplier Management Correct Answer: 3) Explanation: Service Level Management is responsible for setting clear, business-based service […]

View Full ITIL ITILFND V5 Exam Dumps and Practice Test Dumps   Q181. Which ITIL practice focuses on reducing the likelihood and impact of incidents by identifying their causes? 1) Problem management 2) Service desk 3) Release management 4) Relationship management Correct Answer: 1) Explanation: Problem management focuses on identifying and managing the causes of […]

View Full ITIL ITILFND V5 Exam Dumps and Practice Test Dumps   Q161. What is the primary purpose of change enablement? 1) To manage supplier contracts 2) To assess, authorize, and manage changes 3) To restore service after incidents 4) To monitor employee performance Correct Answer: 2) Explanation: Change enablement aims to maximize the number […]

View Full ITIL ITILFND V5 Exam Dumps and Practice Test Dumps   Q141. What is the main purpose of service financial management? 1) To resolve technical incidents 2) To manage configuration items 3) To ensure effective use of financial resources 4) To manage employee training Correct Answer: 3) Explanation: Service financial management supports effective financial […]

View Full ITIL ITILFND V5 Exam Dumps and Practice Test Dumps   Q121. What is the primary purpose of the ITIL guiding principles? 1) To provide detailed technical instructions for every activity 2) To guide an organization in all circumstances 3) To replace all organizational policies 4) To define individual employee responsibilities Correct Answer: 2) […]

View Full ITIL ITILFND V5 Exam Dumps and Practice Test Dumps   Q101. What is the main purpose of the service desk? 1) To authorize organizational budgets 2) To be the entry point and single point of contact for users 3) To design all technical architectures 4) To manage supplier contracts only Correct Answer: 2) […]

View Full ITIL ITILFND V5 Exam Dumps and Practice Test Dumps   Q81. Which term describes the functionality offered by a service to meet a particular need? 1) Warranty 2) Utility 3) Outcome 4) Output Correct Answer: 2) Explanation: Utility describes what a service does and represents the functionality or features that enable a service […]