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The ITIL 4 Foundation certification is one of the options available at the IT service management for those individuals who want to know more about the ITIL framework and ITIL 4. This path is an introduction to the sector, which gives you a solid background for the further improvements. It enables you to look at the IT service management through the end-to-end operating model for the delivery, continual improvement, and creation of the tech-enabled services and products.

The certificate offers only one exam for taking that is known as ITIL ITILFND V4. Passing this test and earning ITIL 4 Foundation is ideal for those candidates who want to understand the ways to use ITIL and how to enhance the IT service management. It is also perfect for the IT professionals or those working within an organization, which has adopted ITIL, who need to have a basic understanding of the ITIL framework. There is no need in completing any other exam or obtaining any other certification. The track is available for all the interested individuals.

Exam Details

The exam from the ITIL 4 Foundation certification path is 60 minutes long and you will be given 40 questions to deal with. The items will be presented in the multiple-choice format, which has several types. Thus, the “standard” type will have questions will 4 answer options. The “missing word” questions contain sentences with a missing word, which should be chosen from 4 variants. There are also the “list” items that contain 4 statements, and only 2 of them are right. To pass the test, the applicants should gain a positive score for about 26 questions, which is about 65% of all questions. The exam fee is $150.

To be sure in your result during the test, you need to have a good understanding of its content, and you can gain it by having thorough preparation. If you don’t know which prep resource to use, you can get the best out of the official study guide. The ITIL Foundation, ITIL 4 edition guide is an ideal option for those IT/business students as well as seasoned professionals who want to pass the associated exam successfully. Whether you are making the first steps in the IT service management sector or already familiar with the earlier versions of ITIL, it will be useful to use this preparation material.

Exam Topics

It is important for any potential candidate to have an idea of what to expect in the actual test and which topics to learn. Therefore, you need to know the concepts as well as the sections covered in it. All in all, the areas to study include the following:

  • Understanding of the key concepts of service management

    In this topic, you are required to know the definition of Service, utility, warranty customer, user, service management, and sponsor. Besides that, it is essential to understand the key concepts of creating value with services, including warranty, value, outcome, organization, cost, output, utility, and risk. Also, an individual should have knowledge of the Service offering, relationship management, provision, and consumption.

  • Understanding of the ways to use the ITIL guiding principles to help an organization adopt & adapt service management

    The next domain is all about the nature, interaction, and use of the guiding principles. It includes the principles known as focus on value, progress iteratively with feedback, think & work holistically, collaborate and promote visibility, optimize & automate, and keep it simple & practical.

  • Understanding of four dimensions of IT service management

    For this part of the test, you will need to learn the details of four dimensions of the service management, which are organizations & people, information & technology, partners & suppliers, as well as value streams & processes.

  • Understanding of the components & purpose of the ITIL service value system

    Here you should know about the ITIL service value system, its purpose, and components.

  • Understanding of the activities & interconnection of the service value chain

    As for this module, you are required to have knowledge of the interconnected nature of the service value chain and the methods that are used to support value streams. Your knowledge base should also include the details of the purpose of each value chain activity, such as deliver & support improve, obtain/build, design & transition, engage, and plan.

  • Understanding of the purpose & key terms of 15 ITIL practices

    This section will evaluate one’s knowledge of the following ITIL practices and their purposes: information security, relationship, supplier, IT asset, monitoring & event, as well as release management. It also contains the information about service configuration management, continual improvement, incident management, change enablement, deployment management, service desk, as well as problem, service request, and service level management. You should also remember the definitions of IT asset, change, problem, event, incident, configuration item, and known error.

  • Understanding of 7 ITIL practices

    The last area is all about the continual improvement & continual improvement model, incident management, service desk, change enablement, as well as service level, service request, and problem management.

Further Career Path

Starting with the basics is always the best way to learn your way around any field. The same goes for the IT service management sector. If you want to go for the advanced level knowledge, you need to gain the foundational skills and get some working expertise. Therefore, the ITIL 4 Foundation certification is the best option to begin your journey with. Passing the qualification exam and then adding this certificate to your resume will help you find your place. The job market can offer you the following positions: an IT Service Delivery & Operations Manager, an IT Desktop Support Administrator, a Service Success Manager, a Workplace Solutions Technician, an ITIL Process Consultant, a Computer Technician, and more. A good annual salary is another benefit that you will gain after getting certified. Thus, your average income will range from $88,108 to $120,556. The exact salary will depend on your experience and the tasks that you will have to perform.


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