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Cisco 500-052 Practice Test Questions, Cisco 500-052 Exam Dumps
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Cisco 500-052 is the codename for the Deploying Cisco Unified Contact Center Express (UCCXD) exam. The essence of this test is to evaluate the knowledge and skills of the candidates on the matters related to designing, implementing, and running Cisco Contact Center Express version 11.0 deployments.
The target audience for the Cisco 500-052 exam is those individuals who would like to gain mastery of the Cisco Unified Contact Center Express product suite. These are the professionals who are seeking to showcase their expertise in describing the product, hardware and software options, compatibility, sizing, architecture, and ordering tools. The potential candidates should possess an understanding of the Cisco Unified CCX script editor, its installation process, as well as the respective implementation of common IVR scripting techniques. Generally, if you are interested in taking the job roles around maintaining and monitoring the Cisco Unified CCX system, this is the right test for you.
There are no special prerequisites set by Cisco to take this exam. However, it would help if you take your time to improve your technical background on the technology before scheduling the respective test. The candidates who are new to the exam domain will find it viable to undertake the official training on the same as well as gaining hands-on skills.
Exam details
The Cisco 500-052 exam covers from 45 to 55 questions that are presented in different formats. You can expect the following types: drag and drop, simlets, fill-in-the-blank, simulation, and multiple choice. The majority of the questions are tested following the single- or multiple-choice format. All of these items must be answered within the allocated timeframe of 60 minutes. With such a stiff time allocation, you need to be proactive in responding to the questions or you may end up leaving some of them unanswered. You should assign about one minute per one question. Cisco has not provided a clear guide on how the scoring is done for its exams. However, you can take a guess at this by looking at previous testing criteria followed by the company. Generally, Cisco scores most of its exams against 1000 points, out of which the students are expected to strike a typical pass mark of 800 to 850 points.
With regards to where you can take the certification exam, Cisco has partnered with the Pearson VUE testing company for delivery of its exams. When preparing for 500-052 UCCXD, you will be required to create a Pearson account to receive information on the places and the exact time when you can take the test. The exam is available in the English language only.
As for exam preparation, the candidates can opt for the official training program – Deploying Cisco Unified Contact Center Express (UCCXD) v6.0. The course is designed to train you on a wide range of topics covered in the test. It provides you with hands-on skills of what is typically done during contact center deployment. The tasks performed during the training course include planning, installing, configuring, scripting, and troubleshooting. Moreover, the applicants are free to refer to the third-party materials available on numerous platforms on the Internet. Make sure to choose only reputable sites as they propose the most authentic resources. In particular, it is recommended that the learners go through a couple of practice tests to determine their level of preparedness for the actual exam. These are also helpful in improving time management as well as test-taking skills, as these tools have a pattern very close to the structure of the real exam.
Exam Topics
It is important to understand the topics to achieve success in the Cisco 500-052 test. The knowledge areas covered in the exam are described below:
- Designing a Unified Contact Center Express System Deployment – 32%
To increase your chances of passing the exam, you must make sure that you have a good understanding of customer capacity planning, evaluation and recommendation of different configuration options, identification of the existing configuration & ordering tools, as well as determination of customer required features.
- Implementing a Unified Contact Center Express System – 40%
An important part of your role after acing this exam will entail the implementation of a Unified Contact Center Express System. In that case, you need to master the processes involved in the installation of Unified Contact Center Express software and hardware. Additionally, you should be aware of the Cisco Business Edition 6000 competitive landscape as well as the Unified Contact Center Express Application Editor.
- Running a Unified Contact Center Express System – 28%
The examinees are expected to be able to identify the fundamental user tasks associated with Unified Contact Center Express. They should also be proficient in monitoring system activities within Unified Contact Center Express, troubleshooting Unified Contact Center Express, and utilizing the tools required to patch, upgrade systems. Additionally, they must have the relevant skills in adding licenses to the Unified Contact Center Express deployment.
Career Opportunities and Salary Outlook
Once you successfully complete the Cisco 500-052 exam, you will become a highly valuable employee in your organization. This test will empower you to take on the roles pertaining to the Cisco Unified Contact Center Express product suite. These include the tasks such as the installation and configuration of deployment. Furthermore, you will be trusted to take on the roles regarding IVR scripting, monitoring Cisco Unified CCX Premium, maintenance of a Cisco Unified CCX system. The positions that you will be able to take up after acing the 500-052 exam include a Network Administrator, a Network Engineer, a Systems Engineer, a Systems Administrator, a Technical Consulting Engineer, a VoIP Administrator, a Telecom Engineer, a Unified Communications Engineer, a Network Support Technician, and a Cisco Collaboration Engineer, among many others. Another advantage of attempting this test is that it comes with a decent financial reward. The professionals who hold one of the above-mentioned titles can expect salaries in the range of $50,000-$79,000 per annum. However, with some prior experience in the field, they can get much more than this figure.
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