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About ITIL V4 Foundation Certification

The ITIL V4 Foundation certification is designed to introduce the candidates to IT service management and provide them with the knowledge of the key concepts and common language. It is also created to equip the applicants with an understanding of how they can improve their work as well as the work of their enterprise with the help of the ITIL 4 guidance. Moreover, this certificate provides the individuals with a comprehension of the ITIL 4 service management framework and how it has developed to adopt modern technologies and methods of working. ITIL V4 Foundation is a prerequisite for the ITIL 4 advanced-level certifications, which assess one’s ability to apply their knowledge of the ITIL framework components in context.

The target audience for the ITIL V4 Foundation certification includes the professionals who want to get a fundamental understanding of the ITIL framework as well as how it can be used to improve IT service management. The certificate is also intended for those IT practitioners or other specialists who work within an enterprise that has adopted ITIL. The certification has no prerequisites. However, the candidates must gain mastery of the exam topics.

Exam Details

To qualify for the ITIL V4 Foundation certificate, the students are required to ace the corresponding exam. This is a closed book test that lasts for 60 minutes. The learners taking the exam in a language that is not their native or working one can apply for a 25%-time extension, i.e. 75 minutes in total. The test consists of 49 multiple-choice questions. The candidates are required to answer correctly a minimum of 26 questions in order to earn ITIL V4 Foundation. The exam can be taken in one of the following languages: English, Brazilian Portuguese, Dutch, Chinese, German, Polish, Italian, French, Japanese, and Spanish.

The applicants are recommended to complete the official ITIL training before attending the certification exam. It is delivered via the ITIL Accredited Training Organizations or their approved partners in various formats, including in-person training in a physical/virtual classroom as well as distance learning. Typically, the classroom training for the associated test has the duration of two and a half days and the qualifying exam takes place at the end of this course. You can use the training search on the official platform to find an ITIL training provider, which is located nearest to you. There are also sample questions available on the vendor’s website that allow the learners to get familiar with the format of the exam questions. Alternatively, the applicants can choose the option of self-study using the materials from the third-party sites.

Exam Topics

To obtain the ITIL V4 Foundation certification, the individuals must develop competency in the knowledge areas outlined below:

  • Understanding of the core service management concepts

    This topic includes your understanding of the definition of Service, Warranty, Utility, Service Management, Customer, User, and Sponsor. The test takers should also demonstrate their ability to explain the core concepts of creating value using services, such as Cost, Organization, Value, Outcome, Output, Risk, Utility, and Warranty. Additionally, they need to be conversant with the core concepts of service relationships: Service offering, Service relationship management, Service provision, as well as Service consumption.

  • Understanding of how the ITIL guiding principles can assist an enterprise in adopting & adapting service management

    Here the candidates must demonstrate their proficiency in describing the nature, utilization, and interaction of the guiding principles. They should also be capable of describing the utilization of the guiding principles: focus on value; start where you are; progress iteratively with feedback; collaborate & promote visibility; think & work holistically; keep it simple & practical; optimize & automate.

  • Understanding of 4 dimensions of service management

    In the framework of this domain, the individuals must show that they understand four service management dimensions, such as Organizations & People, Partners & Suppliers, Information & Technology, and Value Streams & Processes.

  • Understanding of the components & purpose of the ITIL service value system

    The aim of this exam section is to measure the ability of the students to explain the ITIL service value system.

  • Understanding of the service value chain activities & how they interlink

    The abilities evaluated within this subject area include the description of the interconnected nature of the service value chain as well as how this supports value streams. Besides that, the applicants should be able to explain the purpose of each value chain activity, comprising Plan, Improve, Engage, Obtain/Build, Design & Transition, and Deliver & Support.

  • Understanding of the core terms & purpose of 15 ITIL practices

    Within this objective, the learners should demonstrate their understanding of the function of the following ITIL practices: Cybersecurity Management, Monitoring & Event Management, Supplier Management, Relationship Management, IT Asset Management, Release Management, Change Enablement, Continual Improvement, Deployment Management, Service Configuration Management, Incident Management, Service Request Management, Problem Management, Service Desk, as well as Service Level Management. Moreover, the examinees should have a good comprehension of definitions of the ITIL terms, such as IT asset, Configuration Item, Event, Incident, Change, Problem, and Known Error.

  • Understanding of 7 ITIL practices

    Within this module, the examinees must have competency in the following ITIL practices, apart from how they fit in the framework of the service value chain, continual improvement, including Continual Improvement Model, Problem Management, Incident Management, Change Enablement, Service Request Management, Service Level Management, as well as Service Desk.

Career Prospects

Obtaining this ITIL certification can significantly boost your career and earning potential. As the best practice methodology, this certificate means that you can optimize your service both on a daily level and in the long term. There is a variety of job roles that the candidates can consider pursuing after getting certified, including an IT Team Leader, a Solutions Architect, a Service Desk Manager, a Business Systems Analyst, a Project Manager, a Technical Support Manager, an Enterprise Architect, a Service Delivery Manager, an Information Technology (IT) Consultant, and an Information Technology (IT) Operations Manager. The average salary for the certified individuals is $98,803 per year. However, with some years of experience in the field, the professionals can earn up to $188,000 per annum.

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    292 Questions & Answers
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