About Cisco CCIE Collaboration Certification
The Cisco CCIE Collaboration certification validates the knowledge and skills of the candidates in collaboration solutions interoperation and integration, troubleshooting, and configuration in complex networks. It also evaluates their competence in resolving challenges of presence, video, and mobility as the basics for workplace collaboration solutions.
The target candidates for this certification need to have expertise in deploying collaboration services and systems that improve the users’ productivity and experience. They are the individuals who perform the roles of Collaboration Architects, Voice & Video Network Managers, and Unified Communications Architects. These professionals are responsible for the implementation, troubleshooting, and design of complex collaboration solutions.
The CCIE Collaboration certificate does not have any prerequisites. The applicants do not have to earn any other professional certification or go through training courses to get certified. However, the students must first pass the written qualification exam before taking the practical lab test. The learners must have comprehensive knowledge of the topics covered in these certification exams. Additionally, it is recommended that they have three to five years of work experience in operating, designing, optimizing, and deploying collaboration solutions as well as technologies before pursuing this expert-level certificate.
To obtain the CCIE Collaboration certificate, the candidates should clear two exams. The qualifying test is a written option referred to as Cisco 350-801 (CLCOR) that measures one’s knowledge and skills in implementing core collaboration technologies. These include infrastructure & design, codecs, endpoints, and codecs, Cisco IOS XE gateway & media resources, collaboration applications, QoS, and Call Control. It is 2 hours long and counts as a part of the prerequisites for getting both the CCNP Collaboration and CCIE Collaboration certifications. Acing this exam also leads to the award of Cisco Certified Specialist – Collaboration Core.
The second exam is a practical lab test that is 8 hours long. It evaluates the skills of the candidates in planning, designing, operating, optimizing, and implementing complex enterprise collaboration solutions. Both the exams are closed book and the students will not be allowed to take any reference materials into these tests. The CCIE Collaboration exams are available in English, and to register for the tests, the individuals must go through the Pearson VUE website. The details of the exam fee and the registration process can be found on the official webpage.
Cisco recommends that the candidates preparing for the qualifying exam take the training course, Implementing & Operating Cisco Collaboration Core Technologies. This prep option equips them with the skills and knowledge required to implement & deploy core networking and collaboration technologies. These include design and infrastructure, codecs, endpoints, and protocols, among others.
The candidates willing to earn the Cisco CCIE Collaboration certificate must be adequately prepared to answer any questions from the topics of the exams. In this section, we will look at the highlights of the domains covered in both the written and practical lab tests.
Qualifying Exam Syllabus
Design & Infrastructure: 20%
- Explain the core design elements of licensing, bandwidth, sizing, dial plan, disaster recovery, security, and QoS as they pertain to Cisco Collaboration architectures
- Explain the functions of Edge devices within Cisco Collaboration architecture, including Expressway & Cisco Unified Border Element
- Troubleshoot DNS, NTP, and LDAP integration on Cisco Unified CM within Cisco Collaboration solutions
- Describe the SNMP and DNS components in supporting Cisco Collaboration solutions
Endpoints, Protocols & Codecs: 20%
- Troubleshoot DTMF, SDP, and Call set-up & teardown elements of SIP conversations
- Identify the relevant collaboration codecs for a specific scenario
- Configure the codec negotiations and deploy the SIP endpoints
- Troubleshoot the collaboration endpoints
Cisco IOS XE Gateway & Media Resources: 15%
- Configure Dial peers, DTMF, codec preference list, and voice translation profiles & rules voice gateway elements
- Configure and troubleshoot ISDN PRI/BRI
- Configure & verify MGCP
- Identify the relevant media resources for given scenarios
Call Control: 25%
- Explain the Cisco Unified CM digit analysis process
- Implement the toll fraud prevention within the Cisco Unified Communications Manager
- Configure the globalized call routing within the Cisco Unified CM
- Explain Mobile & Remote Access
Quality of Service: 10%
- Explain the issues that can result in poor video & voice quality
- Explain the QoS prerequisites for voice and video application types
- Explain the class models for offering Quality of Service within a network
- Explain the functions of EF, CS3, CS4, AF41, and AF42 DiffServe values as they relate to collaboration
- Explain the trust boundaries of QoS and their importance within LAN-based classification & marking
- Explain & determine the requirements for location-based CAC bandwidth
- Configure & verify LLQ
Collaboration Applications: 10%
- Configure the Cisco Unity Connections mailbox & MWI; SIP integration alternatives to the call control
- Explain Cisco Unified Connection call handlers & Cisco Unified IM&P deployment & protocols
- Deploy Cisco Jabber within premises
Lab Exam Syllabus
Protocols & APIs: 10%
This topic covers the following: SIP Headers, IP collaboration signaling protocol, Media Negotiation, Media Path Optimization, Media Protocols, Messaging Protocols, and Collaboration APIs, among others.
Infrastructure & Quality of Service: 10%
This subject area requires the students’ skills in different network services, troubleshooting Layer 2 and 3 network connectivity problems, Quality of Service for the Collaboration endpoints & applications on WAN/LAN/WLAN, troubleshooting video & voice quality problems, Call admission control, and Certificate management.
Call Control & Dial Plan: 20%
The test takers should have an understanding of global dial plans, fundamental features of dial plan on Unified CM, features of advanced dial plan on Unified CM, domain-based and URI routing, features of Unified CM telephone, SIP trunking, video & audio codec selection, and securing the SIP trunks on the UCM, among others.
Endpoints & User Management: 10%
This section requires one’s competence in hardware & software endpoint registration within multi-cluster environments, securing endpoints, user authentication & authorization, endpoint features, collaboration endpoints & infrastructure utilizing IPv6.
Edge Services: 20%
The candidates should have an understanding of ISDN PRI gateways, SIP & SDP normalization, SIP trunks utilizing CUBE, Firewall traversal within a Collaboration solution, network & application-level security in Cisco IOS-XE, and security SIP trunks on CUBE, among others.
Media Resources & Meetings: 15%
This part covers your understanding of media resources, ad-hoc conferencing, rendezvous conferencing, high availability, scheduled meetings, CallBridge & WebBridge, and securing conferencing on the Cisco Meeting Server.
Collaboration Applications & Services: 15%
This objective measures the individuals’ knowledge of Presence, On-premises IM&P clients and servers, mobility features, secure call recording, video & audio call recording architectures, and contact center agent desktop, among others.
The individuals with the CCIE Collaboration certification can explore a range of career paths. Some of the job roles that this certificate aligns with include a Collaboration Architect, a Cloud Collaboration Engineer, and a Voice/Network Specialist. The certified professionals can also work as a Collaboration Solutions Architect, a Technical Solution Architect, a Network Engineer, and a Systems Architect, among others. The salary outlook for this expert-level certification is an average of $130,000 per annum.