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MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

  • 2h 29m

  • 90 students

  • 4.5 (83)



You don't have enough time to read the study guide or look through eBooks, but your exam date is about to come, right? The Microsoft MB-230 course comes to the rescue. This video tutorial can replace 100 pages of any official manual! It includes a series of videos with detailed information related to the test and vivid examples. The qualified Microsoft instructors help make your MB-230 exam preparation process dynamic and effective!

Course Structure

About This Course

Microsoft MB-230 is one of the qualification tests required for the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. You need to get the passing score for this exam if you want to become a certified professional of this area. Therefore, we recommend that you undertake detailed preparation, and our training course can help you in this situation.


This course is intended for those individuals who want to adequately prepare for the Microsoft MB-230 test and clear it at the very first attempt. With the help of this training resource, the students will be able to identify the common customer service scenarios, analyze customer service data, as well as create the knowledge articles and use them. The content it covers is presented in the form of video lectures and includes the information about the exam topics. The material is verified by the IT experts and presented in the easy-to-understand way. Therefore, you can be sure that you will be able to comprehend everything you need and gain the necessary skills and knowledge.


  • There are no particular requirements to meet
  • However, you should be ready to expand your knowledge of customer service and know about Microsoft Dynamics 365

Course objectives

  • Registering for Microsoft Dynamics 365
  • Getting familiar with the Microsoft Dynamics 365 sales module & service module
  • Learning about the Microsoft Dynamics 365 project service automation module & Microsoft Dynamics 365 field service module
  • Registering for Microsoft Dynamics 365 for financials
  • Knowing the connected customer service, customer service insights, and customer service scheduling
  • Creating & using knowledge management
  • Using entitlements & entitlement templates

Exam details

  • Number of questions: about 40-60 questions
  • Type of questions: multiple choice, repeated answer choices, best answer, short answer, fill-in-the-blank, hot area, etc.
  • Duration: 150 minutes
  • Passing score: 700 points
  • Language: English only
  • Cost: $165

Exam topics

  • Management of Analytics;
  • Implementation of Omnichannel;
  • Implementation of Scheduling;
  • Management of Entitlements, Service-Level Agreements, and Queues;
  • Management of Cases & Knowledge Management.

Target audience

This option is an ideal prep resource for those Dynamics 365 Customer Engagement Functional Consultants and other interested individuals who want to pass the Microsoft MB-230 exam on the first try. If you want to be able to capture and translate the requirements, configure solutions and applications, as well as engage the subject matter experts and stakeholders, this is the best course for you.

Job titles

  • Microsoft Dynamics CRM/D365 CE Consultant
  • Implementation Consultant
  • Virtual Customer Experience Representative
  • Microsoft Dynamics 365 Solution Consultant
  • Business Support Functional Consultant


This course is specifically developed with the help of the experts of the field to help you learn all the required skills. That is why you can be sure that it will increase your chances during the Microsoft MB-230 exam. We guarantee the high result of your test because the material the video course contains is updated to the latest version of the exam. It is also convenient to take the training with some other materials we offer. Thus, you can use our braindumps or a detailed study guide to cover the content from all sides. So what are you waiting for?


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