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Microsoft MB-910 Practice Test Questions, Microsoft MB-910 Exam Dumps

Passing the IT Certification Exams can be Tough, but with the right exam prep materials, that can be solved. ExamLabs providers 100% Real and updated Microsoft Dynamics 365 CRM MB-910 exam dumps, practice test questions and answers which can make you equipped with the right knowledge required to pass the exams. Our Microsoft MB-910 exam dumps, practice test questions and answers, are reviewed constantly by IT Experts to Ensure their Validity and help you pass without putting in hundreds and hours of studying.

The MB-910: Microsoft Dynamics 365 Fundamentals (CRM) exam covers the capabilities & features of the Microsoft Dynamics 365 customer engagement applications. It evaluates the competence of the professionals in working with Dynamics 365 Sales, Marketing, Field Services, Customer Service, as well as shared features and Project Operations. The individuals who nail this test will earn the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification. The intended audience for the exam is those entry-level specialists who are looking to build a career in the field of IT. The test doesn’t have any formal prerequisites, but the students should have the general knowledge of an Information Technology (IT) environment. It is also important to possess an understanding of customer engagement principles and business operations.

Exam Details

Microsoft MB-910 is available in the English, Japanese, Korean, Chinese (Simplified), French, Dutch, Spanish, Portuguese (Brazil), Arabic (Saudi Arabia), and Russian languages. The applicants can register for the test through the Pearson VUE platform. The regular exam fee is $99.

Microsoft proposes the official instructor-led training course to help the individuals prepare for this certification test. It focuses on the customer engagement capabilities of Dynamics 365. It includes the concept of customer engagement and information about the customer engagement applications. This course comes with lectures and practice labs. The specialists can find more information about this training on the official webpage. Moreover, the students can think about using other relevant preparation methods. First of all, they can rely on free learning paths by Microsoft. This option is designed for those who fond of self-preparation and prefer to manage the duration, intensity, and pace of the preparation process. Furthermore, they can consider utilizing exam dumps and practice tests. This is the possibility to get familiar with the question patterns of the actual exam. In addition, these two tools can be useful to polish the skills that are necessary for Microsoft MB-910.

Exam Topics

It is recommended that the individuals get acquainted with the domains of the test as early as possible. They can do it with the help of the exam blueprint. The highlights of the subject areas that are covered in the Microsoft MB-910 test are enumerated below:

Describing Dynamics 365 Marketing: The first section measures the competence of the test takers in the following:

  • Identifying the Dynamics 365 Marketing capabilities: It requires that the applicants possess the expertise in explaining how a business can target the customers with subscription lists and segments as well as explaining lead generation & qualification procedures, which include lead scoring. It also covers explaining the features & capabilities of event management.
  • Describing the related marketing applications: It includes explaining the capabilities of Dynamics 365 Customer Voice, LinkedIn Management, and Dynamics 365 Customer Insights.

Describing Dynamics 365 Sales: The next module checks the skills of the professionals in:

  • Describing the Dynamics 365 Sales lifecycle: It includes one’s proficiency in describing leads and the process for qualifying leads as well as describing the opportunity management process and quote lifecycle.
  • Describing the related sales applications: It requires that the examinees have an understanding of the capabilities of Microsoft Dynamics 365 Sales Insights and LinkedIn Sales Navigator.

Describing Dynamics 365 Customer Service: As for this domain, the individuals need to show their expertise in the following:

  • Describing the Dynamics 365 Customer Service components: It covers the skills of the students in explaining cases, entitlements, and queues as well as Service-level Agreements and Knowledge Management.
  • Describing the related customer service applications: It focuses on explaining Customer Service Insights, Connected Customer Service, and omnichannel for Customer Service.

Describing Dynamics 365 Field Service: The next subject area assesses the proficiency of the applicants in:

  • Describing the work order lifecycle: It requires that the learners have the skills in describing the lifecycle of work orders, sources for work orders, and capabilities for the Inspections feature.
  • Describing the scheduling capabilities: It focuses on explaining resource management capabilities and how Dynamics 365 Field Service utilizes AI to help the organizations become more efficient
  • Describing the inventory and asset management capabilities: It covers the explaining types of transactions for inventory management, explaining preventive maintenance processes & customer asset management as well as options for carrying out proactive customer asset maintenance through the implementation of the Internet of Things.

Describing Project Operations: This part requires that the specialists demonstrate their experience in the following:

  • Identifying the Project Operations capabilities: It requires your skills in explaining the project components, which include contracts, assignment, stages & fixed price vs. material & time estimates vs. retainer contracts.
  • Describing the project sales capabilities: It focuses on explaining the processes for transforming leads into projects as well as describing quote management & opportunity management.
  • Describing the project planning and resource management capabilities: It covers explaining allocation methods, tasks, subtasks, assignments, and methods. In addition, it includes explaining expenses & time entry as well as entry approvals.

Describing Shared Features: The last module evaluates the skills and competence of the examinees in the following:

  • Identifying the common customer engagement features: The applicants should have experience in describing customer & activities, product catalog, cases, resources, price lists, currencies, and discounts.
  • Describing the reporting capabilities: It requires the expertise of the professionals in explaining the options for exporting data into Microsoft Excel and analyzing data with the use of Power BI.
  • Describing the integration options: It covers the proficiency of the test takers in explaining capabilities for Microsoft Teams integration, use cases for incorporating Microsoft Word & Microsoft Excel, and capabilities for email integration.

Career Path

The individuals with the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certificate can have a good start in the field of IT. Although this certification is an entry-level one, they can still take up a rewarding position. Some of the job roles that are open to these professionals include a Customer Engineer, a Power Platform Developer, a DM Manager, a Microsoft 365 Collaboration Consultant, a Microsoft 365 Platform Consultant, a Software Engineer, and a Cloud Administrator, among others. The average remuneration for the certificate holders is $48,000 per annum.

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