About This Course

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Dynamics 365 Functional Consultant Training for MB2-712 Certification

This course is designed to provide a deep understanding of Microsoft Dynamics 365 customization and configuration, focusing specifically on functional and technical aspects required to succeed in the MB2-712 exam. Participants will gain practical knowledge about the system, enabling them to implement solutions, optimize business processes, and configure the platform according to organizational requirements. The course emphasizes hands-on exercises to ensure learners can apply their skills effectively in real-world scenarios.

Throughout the training, learners will explore core concepts of Dynamics 365 for Finance and Operations, including modules, security, workflows, business rules, and data management. The course provides a balance between theoretical foundations and practical implementation, making it suitable for professionals who are seeking to enhance their Dynamics 365 skills or preparing for certification.

Participants will acquire a solid foundation in Dynamics 365, learning how to navigate the system, customize forms, manage entities, and leverage the platform’s tools to support business operations efficiently. By the end of this course, learners will have the confidence to handle complex configurations, automate business processes, and provide technical guidance within their organizations.

What You Will Learn From This Course

• Understand the overall structure and functionality of Microsoft Dynamics 365.
  
  

• Configure entities, fields, and forms to meet specific business needs.
  
  

• Implement workflows, business process flows, and business rules.
  
  

• Manage security roles, teams, and user permissions efficiently.
  
  

• Import, export, and manipulate data within Dynamics 365 using advanced tools.
  
  

• Customize dashboards, views, and reports to provide actionable insights.
  
  

• Integrate Dynamics 365 with other Microsoft applications and external services.
  
  

• Utilize advanced features such as solutions, plug-ins, and web resources.
  
  

• Troubleshoot common issues and apply best practices for system optimization.
  
  

• Prepare for the MB2-712 certification with practical, exam-oriented exercises.

Learning Objectives

By the end of this course, learners will be able to:

• Demonstrate comprehensive knowledge of Dynamics 365 architecture and functionality.
  
  

• Apply configuration techniques to customize entities, forms, and views effectively.
  
  

• Design and implement workflows that automate business processes.
  
  

• Manage system security through role-based access and team management.
  
  

• Utilize reporting and analytics tools to monitor organizational performance.
  
  

• Integrate Dynamics 365 with other applications for seamless business operations.
  
  

• Employ data management techniques for large-scale import and export tasks.
  
  

• Develop solutions using advanced customization features like plug-ins and scripts.
  
  

• Identify and troubleshoot issues while maintaining system integrity and performance.
  
  

• Exhibit readiness to pass the MB2-712 certification exam confidently.

Requirements

To fully benefit from this course, participants should have:

• Basic understanding of business processes in finance, operations, and sales.
  
  

• Familiarity with Microsoft applications such as Excel, Outlook, and Power Platform.
  
  

• Fundamental knowledge of relational databases and data management concepts.
  
  

• Willingness to engage in hands-on exercises and practice scenarios.
  
  

• Access to a Dynamics 365 environment for practical exercises is highly recommended.

Course Description

This comprehensive course is designed for professionals seeking to enhance their capabilities in Microsoft Dynamics 365 for Finance and Operations. It provides an in-depth look at the platform’s configuration and customization features, focusing on both functional and technical skills. Learners will explore the intricacies of Dynamics 365 modules, understand how to manage data efficiently, and gain practical experience in automating business processes.

The training begins with an overview of Dynamics 365 architecture and navigation, followed by detailed lessons on customizing entities, fields, forms, and dashboards. Participants will then learn to implement workflows, business rules, and process flows to streamline organizational operations. Security management, including roles, teams, and permissions, is covered in detail to ensure system access is controlled appropriately.

Advanced topics include solution management, plug-in development, web resources, and integration with external systems. Practical exercises are integrated throughout the course, giving learners the opportunity to apply knowledge in realistic scenarios. Case studies and exam-focused tasks help prepare participants for the MB2-712 certification while reinforcing real-world skills.

The course also emphasizes best practices for system administration, performance optimization, and troubleshooting. By completing this training, learners will be able to configure Dynamics 365 efficiently, support organizational objectives, and contribute significantly to digital transformation initiatives within their enterprises.

Target Audience

This course is suitable for:

• Functional consultants who want to specialize in Microsoft Dynamics 365.
  
  

• IT professionals seeking to enhance their knowledge of Dynamics 365 configuration.
  
  

• Business analysts responsible for implementing Dynamics 365 solutions.
  
  

• System administrators managing Dynamics 365 environments.
  
  

• Project managers overseeing Dynamics 365 implementation projects.
  
  

• Professionals preparing for the MB2-712 certification exam.
  
  

• Any individual aiming to leverage Dynamics 365 for business process automation and optimization.

Prerequisites

To ensure learners can successfully engage with the course material, it is recommended that they have:

• Basic familiarity with Microsoft Windows operating systems and Office applications.
  
  

• Understanding of business workflows, finance, and operations processes.
  
  

• Exposure to CRM or ERP systems is advantageous but not mandatory.
  
  

• Ability to navigate web applications and manage basic system configurations.
  
  

• Logical thinking skills to design workflows and troubleshoot configuration challenges.

Course Modules/Sections

The course is divided into multiple modules designed to progressively build your understanding of Microsoft Dynamics 365. Each module focuses on specific functional and technical aspects of the platform, allowing participants to gain both theoretical knowledge and practical experience. The first module introduces the foundational concepts of Dynamics 365, including system architecture, navigation, and user interface configuration. Learners will explore how the platform is structured, understand the relationships between modules, and become familiar with core entities, forms, and dashboards.

The second module covers entity customization and data management. Participants will learn how to create, modify, and manage entities, fields, and relationships. The module emphasizes practical exercises, such as designing forms and views that align with specific business requirements. Data management practices, including import/export operations, data mapping, and handling duplicates, are explained in detail. Participants also learn best practices for maintaining data integrity and ensuring seamless migration of business-critical information.

The third module focuses on business process automation using workflows, business rules, and process flows. Learners will explore how to design automated processes that enhance efficiency, reduce manual intervention, and enforce business logic consistently. The module demonstrates the configuration of workflows for approvals, notifications, and task automation. It also covers advanced business rules, including conditional logic, real-time validation, and integration with other system components. Practical scenarios allow participants to implement end-to-end processes in a simulated environment.

The fourth module emphasizes security and access management. Participants will gain an understanding of security roles, user permissions, and team management within Dynamics 365. The module explains role-based access control, hierarchical security, and field-level security to ensure that users only have access to relevant information. Learners will also explore how to assign privileges and maintain compliance with organizational policies. Hands-on exercises include setting up security roles, creating teams, and assigning permissions to simulate real-world scenarios.

The fifth module covers advanced customization and solution management. Participants will learn to extend Dynamics 365 capabilities through the creation of solutions, plug-ins, and web resources. The module provides guidance on solution packaging, deployment, and lifecycle management. It also explores integrating Dynamics 365 with Microsoft Power Platform tools, third-party applications, and external services. Practical exercises involve creating custom solutions, deploying plug-ins, and leveraging APIs to enhance system functionality.

The final module is dedicated to reporting, analytics, and system optimization. Learners will understand how to design dashboards, charts, and views to provide actionable insights. The module introduces reporting tools such as Power BI integration and advanced filtering techniques to analyze business data. Additionally, participants will explore system performance monitoring, troubleshooting common issues, and implementing best practices for maintaining a stable and efficient Dynamics 365 environment. Real-world examples and exercises ensure learners can translate knowledge into practical, high-value outcomes.

Key Topics Covered

This course addresses a comprehensive set of topics essential for mastering Microsoft Dynamics 365 configuration and customization. The curriculum begins with an introduction to the Dynamics 365 platform, covering its architecture, navigation, modules, and system components. Learners will gain an understanding of how the platform supports business processes across finance, operations, sales, and customer service. This foundational knowledge is critical for configuring the system according to organizational needs and aligning technology with business objectives.

Data management is a major topic, encompassing the creation and modification of entities, fields, and relationships. Learners will explore advanced techniques for handling large datasets, importing and exporting data, and performing data validation. The course emphasizes maintaining data integrity and ensuring that critical business information is accurately captured and managed. In addition, participants will learn how to configure forms, views, dashboards, and reports to support decision-making and operational efficiency.

Business process automation is another key topic, with modules dedicated to workflows, business rules, and process flows. Participants will explore how to automate repetitive tasks, enforce organizational policies, and create standardized procedures. The course covers real-time validation, conditional logic, and notification mechanisms to ensure processes run smoothly and consistently. Learners will practice designing end-to-end workflows and configuring business rules tailored to complex scenarios.

Security and access control are extensively covered, including role-based security, hierarchical access, and field-level restrictions. Learners will understand how to manage user permissions, define teams, and maintain compliance with organizational security policies. The course also covers advanced security concepts, including auditing, monitoring access, and troubleshooting security-related issues to ensure system reliability and data protection.

Integration and solution management form another critical component of the course. Participants will learn how to extend Dynamics 365 functionality using solutions, plug-ins, web resources, and integration with Microsoft Power Platform tools. The course provides practical guidance on developing and deploying custom solutions, managing version control, and optimizing system performance. Additionally, learners will explore connecting Dynamics 365 with external applications and services to enhance enterprise workflows.

The final set of topics focuses on reporting, analytics, and system optimization. Participants will learn to design informative dashboards, create visualizations, and generate actionable insights using built-in reporting tools and Power BI integration. System performance monitoring, troubleshooting common issues, and implementing best practices for scalability and reliability are also emphasized. Case studies and exercises provide learners with the opportunity to apply these concepts in practical scenarios, preparing them for real-world challenges.

Teaching Methodology

The teaching methodology of this course is designed to provide a balance of theoretical instruction, practical exercises, and interactive learning experiences. Each module begins with an in-depth explanation of core concepts, ensuring that learners understand the underlying principles before moving into practical applications. Concepts are illustrated with real-world examples, enabling participants to relate course material to their professional environment.

Hands-on exercises form a critical component of the methodology. Learners will work in simulated Dynamics 365 environments, performing tasks such as configuring entities, designing workflows, and managing security. These exercises are designed to reinforce theoretical knowledge while allowing participants to develop practical skills that can be immediately applied in the workplace. Step-by-step guidance is provided to ensure learners can complete exercises successfully while exploring different configuration options and scenarios.

Interactive discussions and collaborative problem-solving are encouraged throughout the course. Learners are invited to share insights, ask questions, and analyze case studies to deepen their understanding. Group exercises provide opportunities for collaboration and exposure to diverse perspectives, which enhances problem-solving skills and fosters a sense of teamwork.

The course also incorporates assessment-driven learning. Periodic quizzes and exercises are embedded to evaluate understanding, reinforce key concepts, and provide immediate feedback. This approach ensures that learners remain engaged, retain knowledge effectively, and can measure their progress throughout the course. Supplementary resources, including documentation, tutorials, and recommended reading, are provided to support self-directed learning and further exploration of advanced topics.

The instructional approach emphasizes practical application, scenario-based exercises, and the integration of best practices. By combining theory, hands-on practice, and collaborative learning, participants develop a holistic understanding of Dynamics 365 and the ability to apply knowledge effectively in complex business environments. This methodology ensures that learners not only acquire technical skills but also develop critical thinking, problem-solving, and decision-making capabilities essential for professional success.

Assessment & Evaluation

Assessment and evaluation in this course are designed to measure both theoretical knowledge and practical proficiency in Microsoft Dynamics 365. Learners are evaluated using a combination of quizzes, exercises, and scenario-based projects to ensure a comprehensive understanding of the platform. Each module concludes with exercises that challenge participants to apply the concepts they have learned in realistic business situations. These exercises are designed to simulate real-world tasks such as configuring workflows, managing security, or designing dashboards, allowing learners to demonstrate their applied skills.

Quizzes are strategically placed throughout the course to assess understanding of key topics, including system architecture, data management, business process automation, and solution deployment. These assessments provide immediate feedback, helping learners identify areas that require further attention and reinforcing critical concepts. They are designed to encourage active engagement and promote long-term retention of knowledge.

Scenario-based projects form a critical component of the evaluation process. Participants are presented with business problems and asked to design solutions using Dynamics 365. These projects assess the ability to integrate multiple skills, including customization, security management, process automation, and reporting. Instructors provide detailed feedback on project submissions, highlighting strengths, identifying improvement areas, and suggesting best practices for implementation.

Continuous evaluation is also incorporated through class participation and interactive exercises. Learners are encouraged to ask questions, engage in discussions, and collaborate with peers to solve challenges. This approach allows instructors to assess comprehension in real-time, provide guidance, and tailor support based on individual learning needs. Additionally, practical exercises are scored to ensure participants are capable of executing tasks accurately and efficiently.

At the end of the course, a capstone assessment evaluates overall mastery of Dynamics 365 concepts and skills. This comprehensive evaluation combines theoretical questions, hands-on exercises, and scenario-based projects to provide a holistic measure of competence. Successful completion of the course and assessments ensures learners are well-prepared for the MB2-712 certification and equipped to implement and manage Dynamics 365 solutions effectively in professional environments.

Benefits of the Course

Enrolling in this course provides a wide range of benefits for professionals seeking to advance their expertise in Microsoft Dynamics 365. One of the primary advantages is the development of a comprehensive understanding of the platform’s architecture, functionality, and practical applications. Learners gain the knowledge required to configure and customize Dynamics 365 effectively, enabling them to optimize business processes and support organizational objectives. By mastering the platform, participants can contribute to digital transformation initiatives, enhance operational efficiency, and improve decision-making capabilities within their organizations.

Another key benefit is the acquisition of practical, hands-on skills. The course emphasizes real-world exercises and scenario-based learning, ensuring that participants can apply theoretical concepts in a practical setting. Learners gain experience in configuring entities, designing workflows, managing security, and creating dashboards and reports that meet business requirements. This practical approach ensures that participants are not only familiar with the platform but can also implement solutions confidently in professional environments.

Certification preparation is another significant advantage of this course. The MB2-712 exam is widely recognized as a benchmark for proficiency in Dynamics 365, and this course is structured to provide targeted guidance and exam-oriented practice. Participants benefit from exposure to simulated exam scenarios, review of key concepts, and exercises designed to reinforce knowledge critical for passing the certification. Achieving this certification validates a professional’s expertise and enhances career opportunities, making participants more competitive in the job market.

The course also supports professional growth by enhancing problem-solving, critical thinking, and technical decision-making skills. Participants learn to analyze complex business requirements, design appropriate solutions, and troubleshoot issues effectively. This skill set is highly valuable for consultants, analysts, administrators, and managers who are responsible for implementing and maintaining Dynamics 365 systems. By developing these competencies, learners become capable of delivering high-quality solutions that align with organizational goals.

Additionally, the course fosters collaboration and knowledge sharing. Through interactive discussions, group exercises, and case studies, participants have the opportunity to learn from peers, gain new perspectives, and build a professional network. This collaborative environment enhances learning outcomes and encourages the development of teamwork and communication skills, which are essential in professional settings where Dynamics 365 is deployed across multiple teams and departments.

Finally, learners benefit from exposure to advanced features and integration capabilities. The course covers topics such as solution management, plug-ins, web resources, Power Platform integration, and external system connectivity. This knowledge enables participants to extend the functionality of Dynamics 365 beyond basic configuration, creating more robust, scalable, and efficient solutions. By mastering these advanced capabilities, participants can provide high-value contributions to their organizations, enhancing productivity, data-driven decision-making, and system reliability.

Course Duration

The duration of this course is designed to provide comprehensive coverage of Microsoft Dynamics 365 while allowing learners sufficient time for hands-on practice, reflection, and knowledge consolidation. The standard course duration is typically structured over several weeks, with each module allocated specific time to ensure in-depth exploration of topics. On average, learners can expect the course to span between 60 and 80 hours of instruction, including both theoretical lessons and practical exercises.

Each module is carefully timed to provide a balance between conceptual understanding and applied learning. For instance, foundational modules covering system navigation, architecture, and basic configuration are allocated several hours to allow learners to become comfortable with the platform. Intermediate modules, such as entity customization, workflow configuration, and data management, are given additional time to accommodate hands-on exercises and scenario-based practice. Advanced modules, including solution management, integration, and reporting, require extended sessions to ensure learners can practice applying their skills to complex scenarios effectively.

The course is designed with flexibility in mind to accommodate different learning preferences and professional schedules. Participants can engage in instructor-led sessions, self-paced learning, or blended formats combining live instruction with independent study. This flexible structure allows learners to progress at their own pace, revisit challenging topics, and allocate additional time to exercises as needed.

Periodic assessments are scheduled throughout the course to evaluate understanding and reinforce learning. These assessments are factored into the overall duration, ensuring that learners have sufficient time to review feedback, correct mistakes, and strengthen weak areas. Additionally, practical exercises and scenario-based projects are distributed across modules to ensure continuous engagement and the gradual development of competence.

For professionals seeking to prepare for the MB2-712 certification, the course duration includes dedicated time for exam preparation. This includes review sessions, practice tests, and guidance on exam strategies. Learners can expect to spend a portion of the course, typically several hours, focused exclusively on consolidating knowledge and ensuring readiness for the certification exam. This ensures that participants are well-prepared and confident in their ability to pass the exam successfully.

Overall, the course duration is optimized to provide comprehensive coverage of Dynamics 365 concepts and skills while maintaining flexibility to accommodate individual learning styles and professional commitments. Participants leave the course with a thorough understanding of the platform, practical experience in implementing solutions, and readiness to apply their knowledge in real-world professional settings.

Tools & Resources Required

To maximize learning outcomes, participants are expected to have access to specific tools and resources throughout the course. A functional Microsoft Dynamics 365 environment is essential for hands-on exercises and practical demonstrations. This may include access to a sandbox or trial instance where learners can experiment with configuration, workflows, security, data management, and reporting without impacting production systems. The availability of a dedicated Dynamics 365 environment ensures that participants can practice safely and gain confidence in applying skills in real-world scenarios.

In addition to the Dynamics 365 environment, participants are encouraged to utilize Microsoft Office tools such as Excel, Outlook, and PowerPoint. Excel is particularly valuable for data management exercises, including importing, exporting, and manipulating data within Dynamics 365. Outlook integration exercises allow learners to understand communication workflows, while PowerPoint may be used for reporting and presentation of dashboards and analytical insights. Familiarity with these tools enhances participants’ ability to implement solutions efficiently and leverage the full potential of the Dynamics 365 platform.

Access to Microsoft Power Platform tools, including Power Automate, Power Apps, and Power BI, is recommended for learners seeking to explore advanced integration and automation scenarios. These tools enable participants to extend Dynamics 365 functionality, create custom applications, and design interactive reports and dashboards. Practical exercises in the course incorporate these tools, allowing learners to develop skills in integrating and automating processes across multiple systems.

Supporting resources, such as official Microsoft documentation, online tutorials, and knowledge base articles, are valuable for reinforcing learning and exploring topics in greater depth. Participants are encouraged to refer to these resources throughout the course to clarify concepts, find solutions to technical challenges, and remain updated with the latest platform features. Access to community forums, discussion groups, and professional networks can also enhance learning by providing additional perspectives and solutions shared by experienced practitioners.

A stable internet connection and a modern web browser are required to access Dynamics 365, online tutorials, and collaboration platforms used during the course. Participants may also benefit from tools for screen recording or note-taking to document exercises, track progress, and review key concepts. For certain advanced exercises, access to development tools such as Visual Studio or SQL Server Management Studio may be necessary, particularly for solution management, plug-in development, and integration scenarios.

Finally, learners are encouraged to bring a mindset of curiosity, problem-solving, and engagement. While technical tools are essential, the most valuable resource in this course is the participant’s willingness to explore, experiment, and apply learning in practical contexts. Active participation in exercises, discussions, and scenario-based projects ensures that learners gain the full benefit of the course, translating theoretical knowledge into actionable professional skills.

By combining access to the right tools, dedicated resources, and an active learning approach, participants are equipped to fully engage with the course content, develop expertise in Microsoft Dynamics 365, and achieve their professional and certification goals.

Career Opportunities

Completing this course opens a wide range of career opportunities for professionals seeking to advance their expertise in Microsoft Dynamics 365. Individuals with knowledge of Dynamics 365 configuration, customization, and process automation are in high demand across industries including finance, retail, manufacturing, healthcare, and professional services. By acquiring practical and theoretical skills through this course, learners position themselves as valuable assets capable of contributing to digital transformation initiatives and improving organizational efficiency. Career paths for participants include functional consultants, who specialize in understanding business requirements and configuring Dynamics 365 to meet organizational goals. Functional consultants are responsible for mapping business processes, implementing workflows, and providing guidance on best practices. Their role is critical in ensuring that the system aligns with operational needs and supports strategic objectives. Technical consultants and developers represent another career avenue. These professionals focus on advanced customization, solution development, plug-in creation, and system integration. By mastering the advanced tools and resources taught in this course, learners can develop custom solutions that extend the functionality of Dynamics 365 and integrate it with other enterprise systems. System administrators and support specialists also benefit from completing this course. Administrators are responsible for maintaining the health, security, and performance of Dynamics 365 environments. They manage user access, troubleshoot technical issues, and optimize system configurations to ensure smooth operation. Completing this course equips learners with the skills required to manage complex configurations, implement security protocols, and resolve issues effectively. Business analysts and project managers find significant career growth opportunities through expertise in Dynamics 365. Analysts leverage the platform to analyze data, monitor performance, and provide actionable insights. Project managers can use their knowledge of Dynamics 365 to oversee implementation projects, coordinate teams, and ensure timely delivery of solutions. Understanding the platform deeply enhances their ability to make informed decisions and guide project execution. Certification from the MB2-712 exam adds further value to career prospects. Holding a recognized certification demonstrates proficiency in Dynamics 365 and validates practical and technical expertise. Certified professionals are often preferred for specialized roles and can command higher salaries or promotions within their organizations. Beyond individual roles, completing this course prepares participants to contribute strategically to organizations by driving automation, streamlining processes, and optimizing data management. Professionals gain the ability to implement solutions that improve efficiency, reduce operational risks, and support informed decision-making. The skills acquired also allow learners to explore freelance consulting opportunities, offering implementation, configuration, and optimization services to businesses seeking Dynamics 365 expertise. In summary, this course opens doors to diverse roles such as functional consultant, technical consultant, system administrator, business analyst, project manager, and certified Dynamics 365 professional. The combination of hands-on experience, theoretical knowledge, and certification preparation equips learners with a competitive edge in the job market and positions them for long-term career growth in technology and business process management fields.

Enroll Today

Enrolling in this course provides an immediate opportunity to advance your professional skills and secure a competitive advantage in the field of Microsoft Dynamics 365. Participants who enroll today gain access to comprehensive modules covering fundamental to advanced concepts, practical exercises, scenario-based learning, and certification preparation. The enrollment process is designed to be simple and accessible, allowing professionals from various backgrounds to start their learning journey without delay. By enrolling, learners can engage with experienced instructors who provide guidance, support, and insights based on real-world experience with Dynamics 365 implementations. The course structure supports flexible learning, accommodating different schedules through instructor-led sessions, self-paced modules, or blended learning formats. Immediate enrollment ensures that learners can begin developing practical skills in system configuration, data management, workflow automation, security administration, reporting, and integration. Participants also gain access to the tools and resources required for hands-on exercises, including a Dynamics 365 environment, Microsoft Office tools, Power Platform applications, and supporting documentation. Enrolling today allows participants to benefit from interactive discussions, group exercises, and collaborative problem-solving opportunities, enhancing knowledge retention and practical application. The course emphasizes scenario-based learning and real-world exercises, ensuring that participants can translate knowledge into actionable skills relevant to professional roles. Additionally, early enrollment provides the advantage of dedicated exam preparation, including practice tests, review sessions, and guidance on passing the MB2-712 certification. This ensures that participants are fully prepared to demonstrate their expertise and achieve certification success. By enrolling, learners join a community of professionals committed to advancing their careers, sharing knowledge, and building a network of peers and mentors. Active participation in this community enhances learning outcomes and provides ongoing support beyond the course duration. Taking the step to enroll today demonstrates commitment to professional development, positions participants for career growth, and opens opportunities to leverage Dynamics 365 skills in diverse industries and roles. The combination of comprehensive instruction, practical exercises, certification preparation, and professional networking ensures that participants gain maximum value from their investment in this course. Immediate enrollment also allows participants to pace their learning according to individual needs, revisit challenging modules, and continuously reinforce critical skills. By committing to the course today, learners embark on a structured path to mastering Dynamics 365, achieving certification, and unlocking career opportunities across consulting, administration, project management, and analysis roles.

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