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Microsoft retired both Dynamics 365 Fundamentals certifications on December 31, 2025. The customer-engagement certification used MB-910, while the finance-and-operations certification used MB-920. Neither exam can be scheduled in 2026.
The retired CRM and ERP fundamentals credentials remain useful as historical context, but neither is live. Microsoft now directs Dynamics learners toward role-specific certifications and Applied Skills rather than a single new fundamentals replacement.
Microsoft retired both fundamentals exams on December 31, 2025: MB-910 for customer-engagement applications and MB-920 for finance and operations applications. The two certifications remain useful as historical descriptions of the Dynamics 365 portfolio, but they are no longer credentials that a new candidate can schedule or renew.
Microsoft now describes the Dynamics credential system primarily around job roles and current products. Functional consultants, developers, solution architects, administrators, analysts, and business users can follow different certification or Applied Skills paths depending on the application and responsibility. That model is more specific than the old fundamentals split between CRM and ERP.
The CRM-oriented certification introduced Dynamics 365 Sales, Customer Service, Field Service, Marketing-era capabilities, and shared platform concepts. The objective was to help candidates understand what each application did and how customer-engagement processes connected across the suite.
MB-910 customer-engagement fundamentals can still explain that historical scope, but it should not be used as a current exam plan.
MB-910 introduced the customer-facing side of Dynamics 365: sales, customer service, field service, marketing-oriented capabilities, shared Dataverse concepts, and the way business processes could be supported across those applications. The durable lesson is how records, activities, automation, analytics, and customer interactions fit into a business process, not the exact feature names frozen to the retired exam.
The current landscape has moved further toward AI-assisted roles and product-specific implementation. Microsoft's credential catalog now includes paths such as Dynamics 365 Customer Service Functional Consultant Associate and Dynamics 365 Sales AI Consultant Associate. Those roles require deeper process and configuration knowledge than MB-910's broad introduction.
Customer-engagement applications share a common need to keep customer context consistent while different teams perform different work. Sales focuses on prospects, opportunities, and seller activity; service focuses on cases, knowledge, queues, and resolution; field-service processes add scheduling, assets, work orders, and mobile execution. The fundamentals exam helped candidates see those as related processes rather than unrelated software products.
The ERP-oriented certification introduced Dynamics 365 Finance, Supply Chain Management, Commerce, Human Resources, and project-oriented business processes. It was designed to establish product and process literacy rather than deep consultant implementation skill.
MB-920 ERP fundamentals connected finance, supply chain, commerce, operations, and shared business data, so its historical material can still clarify how ERP processes interact even though current learners now choose role-specific credentials.
MB-920 covered the enterprise resource planning side of Dynamics 365, including finance, supply chain, commerce, human resources concepts, project operations, and the common business processes that connect them. The useful foundation is understanding transaction flow: how master data, purchasing, inventory, production, sales, finance, and reporting affect one another.
Current role-based credentials are narrower and more operational. Finance and Supply Chain functional-consultant certifications, Business Central paths, and developer credentials expect candidates to configure or extend specific applications. That is a significant change from a fundamentals exam that asked candidates to recognize the purpose of a broad portfolio.
The ERP side is similarly interconnected. A purchase can affect inventory and accounts payable; a sales order can affect fulfillment, inventory, revenue, and customer balances; production decisions can affect materials, capacity, costing, and delivery. That process view remains useful because role-based credentials expect candidates to understand what their configuration changes mean to upstream and downstream teams.
Business Central deserves separate recognition because it packages finance, sales, purchasing, inventory, projects, and operations for many small and midsize organizations. Microsoft continues to maintain current Business Central functional-consultant and developer certifications even though MB-920 itself has retired.
Microsoft's current credential guidance organizes Dynamics learning around functional consultants, developers, solution architects, business users, and other job roles. That is a different model from the retired fundamentals badges.
For example, Dynamics 365 Sales Functional Consultant Associate represents a specialized application role rather than broad CRM familiarity.
A current candidate should begin with the job to be performed. Functional consultants translate business requirements into application configuration and processes. Developers extend the platform and integrate systems. Solution architects make cross-application design decisions. Administrators and analysts focus on operational or data responsibilities. Microsoft Learn's current Dynamics guidance organizes credentials around those roles rather than asking everyone to start with a retired fundamentals certification.
Dynamics 365 Sales Functional Consultant Associate remains useful as historical context for the former role-based certification path. Candidates should not assume that every older role name remains active; Microsoft's current credential browser is the authoritative place to confirm which Dynamics certifications can actually be earned now.
That distinction is important because Dynamics certification naming has changed repeatedly. Older certification material can remain valuable for historical context even after Microsoft has introduced a new role, renamed a product area, or retired the credential. Current planning should start from the live catalog, then use older material only to support durable product and business-process knowledge.
Role-based preparation should begin with process ownership. A finance consultant needs accounting and financial-process depth; a supply-chain consultant needs procurement, inventory, warehousing, planning, and product-flow knowledge; a customer-service consultant needs case, routing, knowledge, entitlement, and service-process knowledge. The platform is shared, but the business decisions are not.
AI is also reshaping current Dynamics credentials. Microsoft now lists certifications such as Agentic AI Business Solutions Architect and Dynamics 365 Sales AI Consultant Associate. That change reinforces why old fundamentals material should explain lineage without pretending that the 2025 catalog is still the 2026 catalog.
Dynamics 365 applications frequently use Dataverse, Power Apps, Power Automate, reporting, and other Power Platform capabilities. Power Platform Fundamentals can therefore provide useful adjacent knowledge, but it should not be described as the successor to MB-910 or MB-920.
Dynamics 365 applications share technology and extensibility patterns with Microsoft Power Platform, especially Dataverse, model-driven apps, automation, reporting, and low-code customization. Power Platform Fundamentals can therefore strengthen knowledge that is useful in Dynamics projects, but it does not recreate the retired MB-910 or MB-920 scope.
The relationship is best understood through implementation. A Dynamics process may store data in Dataverse, use Power Automate for workflow, use Power BI for analysis, and expose a model-driven interface. That does not make the Dynamics application and Power Platform interchangeable; it shows how the products cooperate inside a broader business solution.
Dataverse is an especially important bridge. It supplies common data, security, and application concepts across model-driven Power Platform solutions and several Dynamics experiences. Understanding tables, relationships, security roles, business rules, and automation gives a candidate transferable knowledge even when the specific Dynamics certification path changes.
Anyone encountering Dynamics 365 Fundamentals in an older course, résumé, or certification roadmap should read it as a retired foundational credential. Existing earned certifications remain on Microsoft Learn transcripts, but new learners should choose current role-based credentials or Applied Skills that match the Dynamics work they actually perform.
The 2026 approach across Microsoft certifications is role first, credential second—not searching for a direct MB-910 or MB-920 replacement that does not exist.
Historical MB-910 and MB-920 material is worth keeping when it explains application purpose, process relationships, Dataverse concepts, or common ERP and customer-engagement terminology. It becomes unreliable when it describes an exam that no longer exists, a retired certification path, or a feature hierarchy that Microsoft has since reorganized.
A practical migration method is to label every topic as durable, product-specific, or credential-specific. Durable topics such as lead-to-cash flow, service case management, procurement, inventory, finance, and common data concepts can be retained. Product-specific features should be checked against current documentation. Credential-specific details—exam codes, weights, renewal rules, and certification names—should be replaced with the live Microsoft Learn information.
This keeps the historical fundamentals pages useful without implying that retirement erased the underlying business applications. The applications continue to evolve; what ended was the old fundamentals certification packaging around them.
For career planning, decide whether the goal is product literacy or implementation responsibility. Product literacy can be built through Microsoft Learn training and hands-on exploration without a retired fundamentals exam. Implementation responsibility usually points toward a live role-based certification, Applied Skills credential, or product-specific learning path. That distinction keeps certification choice tied to the work rather than to an old exam name.
Previously earned Dynamics 365 Fundamentals credentials do not disappear from a learner's history simply because the exams retired. Microsoft states that earned fundamentals certifications remain on the transcript, while new candidates must use the current credential catalog for their next step.
Hands-on learning can still begin broadly: explore a sample business process, follow the data that each role creates, and identify where automation, analytics, security, and integration enter the workflow. Once the target job becomes clear, narrow the training to the current application and credential rather than continuing to study the entire retired fundamentals portfolio.
That role-first method is also more durable for organizations. Product names and credential codes can change, but the need to translate sales, service, finance, supply-chain, or development requirements into a governed business application remains. Current certification should validate that responsibility rather than preserve an obsolete fundamentals sequence.
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